Heather Staley Email and Phone Number
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Heather Staley personal email
Achieves business growth and year-over-year revenue increases by enabling account management, client relations, and sales success across multi- state territory. Delivers high-dollar revenue generation and produces above plan through pre- and post-sales engagements. Enables account retention improvements through expert product knowledge, client relations management, and business needs understanding. Proven expertise in client-facing engagements with demonstrated success in purchase order management and cost analysis.HIGHLIGHTS• Handled 250 client accounts across 7-state territory generating over $800K in monthly sales.• Posted 98% client retention rate and 97% customer satisfaction (CSAT) score.• Collaborated with 6 outside sales reps and 4 business development managers to maximize client support services for over 50 client engagements weekly generating $5M in annual revenue.• Spearheaded project for implementation of demo product; introduced new technology nationwide...tracked/monitored demonstrations, 30 sales reps, and 500 demo products.• Engaged 100-150 national client accounts daily; exceeded business requirements by providing product solutions across 6-state territory.COMPETENCIESAccount ManagementTerritory SalesSales Revenue Generation Pharmaceutical /Medical Devise Sales Business Needs AssessmentsVendor Management / Coordination Executive Management Negotiations Cold-Calling / Warm CallingPre- / Post-Sales Engagements Client-Facing EngagementCustomer RetentionKey Performance Indicators (KPIs)
Dsm-Firmenich - Health, Nutrition & Care
View- Website:
- dsm-firmenich.com
- Employees:
- 27484
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Lead Specialist, MarketingDsm-Firmenich - Health, Nutrition & CareNew Jersey, United States
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Junior Marketing ManagerDsm Jan 2023 - PresentParsippany, New Jersey, United StatesElevate the regional segment business strategy for DSM's health benefit solutions platform by providing crucial support to the segment lead. Foster the expansion of the health innovation platform by contributing to the development and execution of both long-term strategic and short-term tactical priorities, while simultaneously spearheading new business growth initiatives across a diverse set of customer segments.• Support in implementing health segment strategy to achieve internal business ambition• Support brand objectives, including annual planning, comms development, new product launches• New product development, product promotion, or segment promotion• Research market trends and consumer drivers to develop and execute key growth strategies• Collaborate with Sales teams on business development, trade show attendance, and annual planning -
Sales CoordinatorDsm Apr 2020 - Dec 2022Parsippany, New JerseyProvides supportive sales functions by partnering with account managers and sales team leaders. Facilitates customer care communications by building client relations. Builds strategic data and analyses to provide executive teams with decision-making details on sales activities. Leveraged MS Teams to develop, host, and maintain salesforce training presentations and standard operating procedures.Partakes in monthly trainings to maintain CRM Key User status and ability. Research pertinentinformation to coordinate completion of customer documentation requests. Tracks and provides information to customer base about changes in product line. Responsible for tracking customer quality complaints and works as a liaison between Quality and customer to deliver explanation and corrective action. Engages with new hires on systems setup and leads training sessions to foster familiarity.• Supported cross-functional salesforce in global sales management of multi-line products; contributed to delivering millions in quarterly sales revenue.
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Account ManagementIngredion Incorporated Feb 2016 - Apr 2020Bridgewater, NjManages client accounts and customer relations for multi-state territory. Delivers business solutions, investigates customer inquiries, and coordinates purchase order processing. Interacts with customer accounts through digital communications and client-facing engagements. Analyzes trends, calculates freight/shipping costs, and monitors product delivery expenses. Travels on-site to visit clients and gain understanding of business needs.• Handled 250 client accounts across 7-state territory generating over $800K in monthly sales.• Posted 98% client retention rate and 97% customer satisfaction (CSAT) score.• Collaborated with 6 outside sales reps and 4 business development managers to maximize client support services for over 50 client engagements weekly generating $5M in annual revenue. -
Client Account ManagerSivantos Group Jul 2013 - Aug 2015Piscataway, NjManaged over 100 client accounts across West Coast territory. Engaged clients via phone to inject product knowledge, process orders, and capture high client retention/customer satisfaction. Resolved client concerns and delivered medical device sales support. Collaborated with business units and sales teams to optimize marketing strategies and new business opportunities.• Spearheaded project for implementation of demo product; introduced new technology nationwide...tracked/monitored demonstrations, 30 sales reps, and 500 demo products.• Engaged 100-150 national client accounts daily; exceeded business requirements by providing product solutions across 6- state territory.• Routinely exceeded 50% of plan and calls per day/KPIs.• Facilitated account management communications cross-functionally with business management executives, SMEs, marketing, and sales teams. -
Sales Services AssociateOticon Usa Oct 2012 - Jul 2013Somerset, NjSupported medical device sales and account management by conducting client-engagements via phone. Conducted pre-sales calling and post-sales follow up with clients for hearing aid product line. Managed order processing, client retention, and client data reporting. Enabled client confidentiality with sensitive information handling and ensured HIPAA compliance. Generated high customer satisfaction (CSAT) rates through professional correspondence with medical providers, patients, and third- party vendors.• Managed 40-50 client calls, account management functions, and order processing daily.• Conducted cold calling and warm calling with medical offices and medical device dispensers.
Heather Staley Skills
Heather Staley Education Details
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Art History
Frequently Asked Questions about Heather Staley
What company does Heather Staley work for?
Heather Staley works for Dsm-Firmenich - Health, Nutrition & Care
What is Heather Staley's role at the current company?
Heather Staley's current role is Lead Specialist, Marketing.
What is Heather Staley's email address?
Heather Staley's email address is he****@****dsm.com
What schools did Heather Staley attend?
Heather Staley attended Kean University.
What skills is Heather Staley known for?
Heather Staley has skills like Account Management, Client Relations, Client Facing Engagement, Customer Satisfaction, Microsoft Office, Microsoft Word, Purchase Order Management, Medical Device Sales, Vendor Management, Customer Retention, Key Performance Indicators, Customer Relationship Management.
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