Sr. Customer Success Manager
Apr 2022 - Jul 2024
AeroLeads people directory · profile
Heather Stanley Email & Phone Number
Sr. Customer Success Manager, Director Escalation Management, Technical Account Manager, Service Delivery, SaaS
1 work email found
@riministreet.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Role
Sr. Customer Success Manager, Director Escalation Management, Technical Account Manager, Service Delivery, SaaS
Location
Orlando, Florida, United States
Who is Heather Stanley? Overview
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Quick answer
Heather Stanley is listed as Sr. Customer Success Manager, Director Escalation Management, Technical Account Manager, Service Delivery, SaaS based in Orlando, Florida, United States. AeroLeads shows a work email signal at riministreet.com and a matched LinkedIn profile for Heather Stanley.
Heather Stanley previously worked as Sr. Customer Success Manager at Rimini Street and Operations Manager ZCloud Federal Offering at Ibm. Heather Stanley holds Master'S Degree, Master Of Science In Project Management from Colorado Technical University.
Company email context
Email format at riministreet.com
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{first_initial}{last}@riministreet.com
86% confidence
AeroLeads found 1 current-domain work email signal for Heather Stanley. Compare company email patterns before reaching out.
Profile bio
About Heather Stanley
With a robust background in customer success and process optimization, my career has been defined by my dedication to client satisfaction and operational excellence. At Rimini Street, this commitment has translated into fostering strong client relationships and spearheading initiatives that ensure successful solution implementation and enhanced service delivery.Previously, my role at IBM as Operations Manager honed my ability to streamline processes within the ZCloud Federal Offering, contributing to a culture of continuous improvement. My strategic approach combines problem-solving prowess and CRM expertise, ensuring that the needs of government agencies, large corporations, and educational institutions are met with unparalleled service and ingenuity.
Listed skills include Oracle, Project Management, Itil, Sql, and 32 others.
5 roles
Heather Stanley work experience
A career timeline built from the work history available for this profile.
Operations Manager Zcloud Federal Offering
Mar 2021 - Apr 2022
Technical Account Director / Customer Success - Oracle Advanced Customer Services
As a Technical Account Manager (TAM) for Oracle Advanced Customer Services (ACS) my goal was customer success. I worked internally with various lines of business such as Oracle Support, Development, Consulting, Operations and OCI teams to support customers, build strong relationships and ultimately meet their IT requirements.I was responsible for ensuring.
May 2019 - Mar 2021
Director Escalation Management
Escalation Management, proactive and/or reactive response, team leadership, accountability, addressing customer concerns, engaging resources, collaborate with other lines of business, setting expectations, preparing executive reports, status updates, educating on process, prioritize issues, get traction and ultimately escalation closure, Project.
Feb 2005 - May 2019
Senior Technical Support Engineer
Technical interface to customers for resolution of technical and functional problems related to the installation, implementation, recommended maintenance, use and repair/workarounds for Oracle products.
Dec 1999 - Feb 2005
5 education records
Heather Stanley education
Master'S Degree, Master Of Science In Project Management
Colorado Technical University
Itil, Information Technology Infrastructure Library
Oracle University
Diploma Of Applied Information Technology, Applied Information Technology
Information Technology Institute
Bachelor'S Degree, Business Administration And Management, General
Memorial University Of Newfoundland
Certificate Of Public Administration, Public Administration
Memorial University, Newfoundland And Labrador
FAQ
Frequently asked questions about Heather Stanley
Quick answers generated from the profile data available on this page.
What is Heather Stanley's role at their current company?
Heather Stanley is listed as Sr. Customer Success Manager, Director Escalation Management, Technical Account Manager, Service Delivery, SaaS.
What is Heather Stanley's email address?
AeroLeads has found 1 work email signal at @riministreet.com for Heather Stanley.
Where is Heather Stanley based?
Heather Stanley is based in Orlando, Florida, United States.
What companies has Heather Stanley worked for?
Heather Stanley has worked for Rimini Street, Ibm, and Oracle.
How can I contact Heather Stanley?
You can use AeroLeads to view verified contact signals for Heather Stanley, including work email, phone, and LinkedIn data when available.
What schools did Heather Stanley attend?
Heather Stanley holds Master'S Degree, Master Of Science In Project Management from Colorado Technical University.
What skills is Heather Stanley known for?
Heather Stanley is listed with skills including Oracle, Project Management, Itil, Sql, Databases, Service Delivery, Team Management, and Process Improvement.
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