Heather Harding Email & Phone Number

Jacksonville, Fl, Us

Lead all HR functions for 42 employee non-profit, including recruitment, compensation, benefitsadministration, onboarding and training, payroll processing, labor and employee relations● Revised and implemented new employee handbook and personnel policies and safety manual● Created Onboarding and Training Program● Serves on Women’s Center Properties Board● Maintains appearance, repairs, and safety for two facilities through vendor management● Onboarded and acts as liaison between organization and managed IT service vendor

Tempe, Arizona, Us

Directed operations for multi-site N. Florida and S. Georgia territories, including logistics, inventory, scheduling, compliance, customer experience, employee engagement and talent development.-Expanded staff and operations from 5 employees to 50+ hourly staff and 6 salaried managers. -Launched 4 new locations, including one in a company merger-Increased Net Promoter Score 40% and maintained 75+ NPS over the last 3 years-Exceeded sales projections and volume, increasing from 90 units in Q2 2017 to 1500 in Q3 2022-Analyzed KPI metrics through Tableau and sustained growth in on-time deliveries, customer satisfaction, and capacity constraint through operational action plans -Coached 36 direct reports (total) through regular 1:1s and individually-tailored development plans.-Consistently achieved 80%+ quarterly employee engagement scores with three quarters at 100%-Onboarded, trained, and mentored 20+ Market Operations Managers-Won Market Leader of the Quarter and Market of the Month 3 times

Tempe, Arizona, Us

-Successfully launched new location by developing and executing initial product roadmap and go-to-market strategy-Created new hire training programs and standard operating procedures-Sourced and recruited new employees through Greenhouse, LinkedIn, and community outreach-Monitored customer accounts in Salesforce and followed up on escalations -Partnered with leadership to identity and implement process improvements-Directed HR operations, including strategic workforce planning, goal cascading and performance management through Workday-Provided mentorship in developing talents & applying strengths through Gallup’s StrengthsQuest-Maintained 100% DOT Compliance and 70+ Safety Score

Orlando, Fl, Us

-Managed 20+ employees and all store and sales operations while upholding a culture that builds exceptional internal and external customer experiences.-Received company-wide Guest Experience Award for secret shop interaction-Coordinated quarterly volunteer opportunities and community outreach efforts-Drove positive results in all key sales performance indicators

Bolingbrook, Il, Us

-Recruited, trained, and provided feedback to improve associates’ performance on a daily basis-Leveraged survey results to reinforce desired behaviors and opportunities for improvement-Lead load processing to deliver productivity goals-Supervised sales floor and drove retail and salon performance by addressing guest concerns, coaching associates, and maintaining loss prevention standards

Directly supervised, trained, and evaluated paraprofessionals in 500 person residence hall Served in an on-call rotation and provided crisis management to an area of 3,000 residentsChaired 4 professional committees: Recognition, Recruitment, Training, & Student EngagementOversaw community-wide and committee budgets for programming initiativesAdjudicated student conduct disciplinary hearings and applied education sanctionsMentored in developing talents and applying strengths through Gallup’s StrengthsQuest

Blacksburg, Va, Us

Master Of Arts In Education - Maed, Higher Education Administration

Bachelor Of Arts - Ba, Organizational Communications

Bachelor Of Arts - Ba, Theatre/Theater