Heather Staudt's Location
Chevy Chase, Maryland, United States, United States
Heather Staudt's Contact Details
Heather Staudt work email
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Heather Staudt personal email
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About Heather Staudt
Focused on client and user requirements combining formal education and work experience. Utilizes industry best practices to generate revenue through excellent user experiences, feature prioritization, resource allocation, and improved processes resulting in increased productivity, quality of work, and customer satisfaction.
Heather Staudt's Current Company Details
I help people do the things they need to with the least amount of cursing and crying possible.
Heather Staudt Work Experience Details
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Sr Product ManagerIntegrate Oct 2021 - Mar 2023 -
It Product ManagerAmerican University Mar 2020 - Oct 2021Washington, District Of Columbia, United StatesBrought in as a new member of the team to assist in the establishment of product management and Agile methodologies within the Office of Information Technology. Liaise with various stakeholders including the Offices of the University Registrar for the main campus and the Washington College of Law, the Office of Development & Alumni Relations, and University Communications & Marketing. Provide expertise in Scrum Agile methodologies to assist and improve the fledgling adoption of the practices across the department. Assist in the implementation of Zoom in an effort to move the university online quickly due to the pandemic. Adjust priorities and resources for rapidly changing initiatives and policies at the university, city, and region level. Work with vendors in order to best serve my portfolio of stakeholders. Improve stakeholder trust in OIT by being reliable and communicative to the degree warranted by the particular stakeholders and situations. -
Ux Product ManagerBioraft Mar 2017 - Mar 2020Cambridge, Massachusetts, United StatesPromoted to UX Product Manager to further improve the team’s ability to prioritize an increasing influx of feature requests and development commitments while progress ramps up on our new version. Liaised with Professional Services to inform the product team of customer feedback being received. Improved the user experience of new features by reviewing specifications with feature owners and developers to ensure industry best practices were utilized and consistency of development with the existing site. Formalize roadmapping and prioritization processes to replace the prioritization process based on the Product Owner’s “gut.” -
Ux Product SpecialistBioraft Dec 2014 - Mar 2017Cambridge, Massachusetts, United StatesJoined as a permanent employee to establish a more mature and scalable product team as our customer base more than doubled. Placed in charge of major overhaul projects including one of our most popular modules and the creation of a flexible and configurable dashboard covering almost every BioRAFT module. Increased percentage of on time releases by enforcing planning and development timelines as well as organizing efforts to QA code and perform user acceptance testing . Created development specification writing process to be used by all members of the product team regardless of experience level. This process brought basic user input into the design process more frequently and earlier in requirement gathering. Pioneered new formal early adopter program to get real user input before launching major enhancements or new development to our entire customer base.
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Junior Usability SpecialistBioraft May 2014 - Dec 2014Greater Boston AreaProvided expertise and UX practices in a rapidly growing software company. Became a 1 person UX team and educated the team on all the facets included under the UX umbrella. Performed executive reviews providing a baseline for drastic design changes. Wrote specifications and created mockups for new features as well as bug fixes. Designed and ran the company’s first formal usability test. Made 12 robust personas by interviewing people who came from industry and creating a much more detailed, realistic, and useful template to follow for the future. Implemented industry best practices for UX in an Agile environment.
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Full Time Masters StudentBentley University Sep 2013 - Dec 2014 -
Expert In Residence For UxdGeneral Assembly Jun 2014 - Aug 2014Greater Boston AreaSupported the instructor in preparing for class sessions and taught classes when the main instructor was unavailable during this 12 week course. Worked one-on-one with students to ensure they understood the material being presented and gave specific feedback for students to improve on each deliverable. -
Part Time AssociateRhi Executive Search Sep 2013 - Nov 2013Greater Boston AreaBrought on to assist existing Associates and Principals during a peak time. Responsible for emailing leads and following up with a phone call to gauge interest as well as conducting initial interviews. Mines candidates on the internal Salesforce based system as well as external resources. -
Team Lead, Talent SpecialistTheladders.Com Jun 2012 - Aug 2013Promoted to improve the performance of five Talent Specialists. In addition to performing job responsibilities as a Talent Specialist, developed and conducted group and one-on-one training to ensure team members exceeded performance expectations. Created and analyzed reports out of Salesforce.com and collected client feedback in order to identify areas of improvement such as quality of resumes and customer service. Resolved any escalated customer service issues to enhance team credibility and customer loyalty. Nurtured a team atmosphere and encouraged communication across the department by coordinating and leading bi-weekly department meetings to review new initiatives and operational standards.− Increased service levels across the department by writing 12 Standard Operating Procedures, revising training materials and QA guidelines for sourcing and conducting phone calls, and creating a process for screening job seekers sourced through FitFinder, a talent sourcing service.− Achieved the 101% Club for two quarters by meeting quality metrics and surpassing the sourcing quota. − Earned Ninja Certification, TheLadders.com equivalent of the Six Sigma Black Belt certification. -
Talent SpecialistTheladders.Com Jun 2010 - Jun 2012Research, develop and implement advanced sourcing strategies utilizing RecruitLadder to search through 5M+ resumes and identify the most qualified candidates with skills that pertain to open professional positions for a variety of clients. Develop and grow effective relationships with key account stakeholders to understand current and projected staffing requirements and specifications. Provide a much faster and efficient way to find and put recruiters in touch with both active and passive candidates for their open roles and their pipeline.
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Work Study Staff AssistantBender Library Copy Center Aug 2007 - May 2010Train new employees on machines and procedures Assist 10 to 30 library patrons hourly by providing copies of library materials Reconcile accounts of up to $500 nightly to accurately account for receipts Maintain availability of high tech equipment (including 35 computers, printers, kindles and microfiche machines) by performing minor repairs
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Human Resources InternBritish Embassy Jan 2010 - Apr 2010Processed approximately 5-10 Unemployment Benefit claims weekly Sifted resumes and screened applicants for several positions on the phone before interviews were scheduled Gathered data for writing a semi-annual report for the British government Fulfilled assorted duties of the HR Generalist in her absence including organizing mentoring pairings, the peer recognition process, and induction meetings for new employees
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Marketing AssistantT & R Alarm Jun 2009 - Aug 2009 Answered and directed calls on a 7 line phone system Researched 300 prospects for a new specialty product Developed a database to support future "drip marketing" to these prospects Created and distributed marketing materials
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Administrative AssistantAction Business Coaching Services Corp May 2004 - Jul 2008Managed composition, proofreading, formatting and distribution of monthly e-newsletter Maintained database of over 3500 marketing contacts Managed office during office manager's two week vacations over four summers Developed and maintained marketing materials and sales kits Made 30-50 cold calls/day to recruit people to attend real estate seminarsIntern Barker Foundation Adoption Agency; May 2008 Opened and closed case files for children and those hoping to adopt while maintaining confidentiality Marketed upcoming events to generate attendance and help raise funds for agency Maintained orderly filing system for 30+ clients
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Club President Active MindsAmerican University Aug 2007 - May 2008Recruited approximately 10 people to join the clubScheduled meeting times and spaces with Student ActivitiesRan bi-weekly meetings to develop and scheduled events
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Assistant ManagerVector Marketing, Essex May 2007 - Aug 2007 Interviewed and trained up to 20 new employees at a time Made up to 100 marketing calls/week to schedule up to 10 appointments Checked in daily with 40 team members to give them guidance and help with sales calls when necessary
Heather Staudt Skills
Customer Service
Research
Salesforce.com
Human Resources
Outlook
Time Management
Management
Interviews
Recruiting
Microsoft Office
Telephone Skills
Microsoft Excel
Microsoft Word
Online Research
Powerpoint
Administrative Assistants
Customer Relations
Internet Explorer
Problem Solving
User Experience Testing
Qualtrics
Heuristic Evaluation
Data Analysis
Requirements Gathering
Axure
Excel
Word
Administrative Support
Usability
Training
Leadership
Product Management
User Experience
Usability Testing
Customer Experience
Balsamiq
Organization Skills
Presentation Skills
Communication
Influence Without Authority
User Stories
Software Product Management
Prioritize Workload
Handle Multiple Priorities
Handle Multiple Projects
Product Vision
Agile Methodologies
Business Process Improvement
Requirements Analysis
Software Development Life Cycle
Public Speaking
Data Visualization
Product Planning
Interpersonal Communication
Heather Staudt Education Details
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Human Factors In Information Design (Hfid) -
American University (Au)Psychology -
Au Abroad: University Of Wollongong
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West Orange High School
Frequently Asked Questions about Heather Staudt
What is Heather Staudt's role at the current company?
Heather Staudt's current role is I help people do the things they need to with the least amount of cursing and crying possible..
What is Heather Staudt's email address?
Heather Staudt's email address is he****@****aft.com
What schools did Heather Staudt attend?
Heather Staudt attended Bentley College - Elkin B. Mccallum Graduate School Of Business, American University (Au), Au Abroad: University Of Wollongong, West Orange High School.
What skills is Heather Staudt known for?
Heather Staudt has skills like Customer Service, Research, Salesforce.com, Human Resources, Outlook, Time Management, Management, Interviews, Recruiting, Microsoft Office, Telephone Skills, Microsoft Excel.
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Heather Staudt
Dardanelle, Ar
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