Heather Steed Email & Phone Number

Bethesda, Maryland

Bethesda, Md

Washington, Dc

• Analyze data using SPSS software, Excel, SurveyMonkey and Salesforce CRM reports for midterm and final course evaluations, student programming surveys, and student integrative learning scores, reporting results to executive and senior staff• Conduct qualitative analysis of open-ended feedback on over 300 student surveys for common language and themes to advise executive and senior staff on program curriculum reform• Develop and deliver course guides, schedules, rosters, evaluations, and grades for 60-75 academic courses serving 1,200 students per year• Manage relationships with 20-25 faculty each semester, processing contracts, reviewing syllabi, and coordinating classroom logistics• Recruit twice-yearly at domestic partner campuses, collaborating with campus liaisons to speak to students, faculty, department chairs, and deans through class visits and information sessions

Washington, Dc

• Managed transition of Salesforce CRM data from Convio Common Ground to Non-Profit Starter Pack • Improved configuration of database objects and built comprehensive data reports to track prospect and donation pipeline, fundraising goals, and donor moves management process• Guided development of Salesforce CRM tools as needed and leverage those tools to improve cross-departmental training, communication, and clarity of data• Managed scholarship student thank you letter stewardship initiative with 700 college students over six consecutive semesters• Created annual scholarship yearbook featuring over 350 domestic and international college students and managed distribution to scholarship donors• Collaborated across departments on build-out of new online alumni community and oversee data import and data syncing with Salesforce CRM

Washington, Dc

• Maintained the integrity of over 50,000 alumni and donor records in Salesforce CRM database• Built comprehensive data reports on donations and fundraising campaigns to track progress to goal for individual, corporate, and foundation gifts• Generated donor mailing lists for annual reports, special events, and e-newsletters

Rockville, Md

• Acted as an organization ambassador at bimonthly mission-focused educational tours with a public speaking role, cultivating donor relationships and tracking new donor data• Maintained donor/member database of over 8,000 donors and 160 member congregations• Created mailing lists, entered new data, tracked and reported on data through Salesforce CRM• Drafted, designed, and coordinated production and mailing of three direct mail appeals• Created and wrote monthly e-newsletter for 5,000 donors and members• Interviewed clients, volunteers, and staff to compose content for biannual print newsletter

Vienna, Va

• Conducted mailing to all Virginia senators and delegates containing information on the Wolf Trap Institute for Early Learning Through the Arts• Compiled list of Wolf Trap Institute services in Virginia and the delegates and senators in whose districts those services were offered

Vienna, Va

• Maintained constituent information in Raiser’s Edge database, creating mail merges, tracking event attendees, and renewing donor membership information• Conducted preliminary research on donor prospects• Drafted acknowledgement, proposal, and stewardship letters for select major gift donors• Provided quality customer service to Wolf Trap donors by acting as first point-of-contact to development department

Master Of Arts In Education & Human Development, Education Policy Studies

Quantitative Courses: • Introduction to Educational Statistics • Group Comparison, Designs, & Analyses (ANOVA) • Predictive Designs &.

Bs, Multinational Business Operations, Italian Minor

• Cosa Meara Company of Irish Dance: August 2005 – May 2009, President (2007-2008) • FSU International Programs Semester Abroad: January –.