Heather Steed Email & Phone Number

Bethesda, Maryland

Bethesda, MD

Washington, DC

• Analyze data using SPSS software, Excel, SurveyMonkey and Salesforce CRM reports for midterm and final course evaluations, student programming surveys, and student integrative learning scores, reporting results to.
• Conduct qualitative analysis of open-ended feedback on over 300 student surveys for common language and themes to advise executive and senior staff on program curriculum reform
• Develop and deliver course guides, schedules, rosters, evaluations, and grades for 60-75 academic courses serving 1,200 students per year
• Manage relationships with 20-25 faculty each semester, processing contracts, reviewing syllabi, and coordinating classroom logistics
• Recruit twice-yearly at domestic partner campuses, collaborating with campus liaisons to speak to students, faculty, department chairs, and deans through class visits and information sessions

Washington, DC

• Managed transition of Salesforce CRM data from Convio Common Ground to Non-Profit Starter Pack
• Improved configuration of database objects and built comprehensive data reports to track prospect and donation pipeline, fundraising goals, and donor moves management process
• Guided development of Salesforce CRM tools as needed and leverage those tools to improve cross-departmental training, communication, and clarity of data
• Managed scholarship student thank you letter stewardship initiative with 700 college students over six consecutive semesters
• Created annual scholarship yearbook featuring over 350 domestic and international college students and managed distribution to scholarship donors
• Collaborated across departments on build-out of new online alumni community and oversee data import and data syncing with Salesforce CRM

Washington, DC

• Maintained the integrity of over 50,000 alumni and donor records in Salesforce CRM database
• Built comprehensive data reports on donations and fundraising campaigns to track progress to goal for individual, corporate, and foundation gifts
• Generated donor mailing lists for annual reports, special events, and e-newsletters

Rockville, MD

• Acted as an organization ambassador at bimonthly mission-focused educational tours with a public speaking role, cultivating donor relationships and tracking new donor data
• Maintained donor/member database of over 8,000 donors and 160 member congregations
• Created mailing lists, entered new data, tracked and reported on data through Salesforce CRM
• Drafted, designed, and coordinated production and mailing of three direct mail appeals
• Created and wrote monthly e-newsletter for 5,000 donors and members
• Interviewed clients, volunteers, and staff to compose content for biannual print newsletter

Vienna, VA

• Conducted mailing to all Virginia senators and delegates containing information on the Wolf Trap Institute for Early Learning Through the Arts
• Compiled list of Wolf Trap Institute services in Virginia and the delegates and senators in whose districts those services were offered

Vienna, VA

• Maintained constituent information in Raiser’s Edge database, creating mail merges, tracking event attendees, and renewing donor membership information
• Conducted preliminary research on donor prospects
• Drafted acknowledgement, proposal, and stewardship letters for select major gift donors
• Provided quality customer service to Wolf Trap donors by acting as first point-of-contact to development department

Master Of Arts In Education & Human Development, Education Policy Studies

Quantitative Courses: • Introduction to Educational Statistics • Group Comparison, Designs, & Analyses (ANOVA) • Predictive Designs &.

Bs, Multinational Business Operations, Italian Minor

• Cosa Meara Company of Irish Dance: August 2005 – May 2009, President (2007-2008) • FSU International Programs Semester Abroad: January –.