Heather Thigpen, Cspo Email & Phone Number

Colorado Springs, Colorado Area

Englewood, Co

* Leadership team member of a 4000 user global SalesForce.com implementation which would combine many CRM systems from acquisitions) into a single instance.* Responsible for the technical delivery, support and improvement of Microsoft Dynamics CRM for a worldwide 3000 user global implementation.* Architect of many complex integrations between hosted and internal systems.* Direct BSA's to ensure business requirements are complete and focused at delivering a supportable solution that is flexible and scalable to meet the ever changing demands of the business.* Develop creative ways to solve complex problem in tight deadlines.* Created a rich support structure for the success of Sales, Service and Marketing teams use of the system and the data it provided.

Englewood Co

* Implemented global sales functionality expanding Dynamics CRM user base from 50 to over 2000.* Worked as a lead with developer, implementation partners, business owners, trainers and other BSA’s to ensure the rollout and continued support was successful.

Englewood, Co

* Completed the initial implementation of Dynamics CRM for Support functionality replacing PeopleSoft in less than 3 months* Developed custom entities/solution for Contract management and Procurement processes within Dynamics CRM

* PeopleSoft CRM Subject Matter Expert and data analyst for the conversion from PeopleSoft to Oracle CRM.* Directed technical staff through project lifecycle through requirements analysis, estimating, testing and coding.* Worked closely with business leads to stay abreast of corporate goals to build systems that economically and creatively meets their needs.

* Project Manager and Lead Analyst of the worldwide implementation of PeopleSoft CRM and migration from Siebel during PeopleSofts acquisition of JDEdwards.* Responsible for providing business requirement gathering, design, documentation, second and third tier support, functionality implementation, business process change, data mapping, data cleansing and project management. * Successfully integrated third party tools and products to PeopleSoft CRM system to improve and augment sales information.* Completed Siebel to PeopleSoft data conversion in less than four months during corporate acquisition while maintaining data integrity and eliminating duplicate user entry.* Led initiative to develop custom enhancement to manage reference program that was then incorporated into future product releases.* Led and motivated of a team of developer and business analysts during several challenging development cycles.

* Lead Analyst and Project Manager for multiple internal marketing and sales initiatives to enhance the worldwide 1500 user Siebel implementation at JDEdwards. * Lead IT representative for all other sales and marketing technology initiatives including data servicing, marketing systems hosting, ad-hoc reporting, data evaluation and integration with other systems.* Provided second and third tier product support, scheduled enhancements and upgrades of all sales and marketing applications supported by IT.* Managed vendor relationships and maintenance contracts.

* Interpreted sales and marketing information through ad-hoc reporting for COO and Sales VP.* Increased call activity 55% by automating marketing tasks and creating customizations to legacy system. * Created and presented customized sales presentations to technical and C-level staff.* Developed, trained and supported product training for sales force.* Completed RFP/RFI requests from potential clients.

Bs, Business Management

Bs, Management