With over 20 years of proven CRM experience, Heather's business acumen and passion for building successful systems and processes that solve critical business issues has been accomplished using various CRM packages/solutions. Heather's latest experience has been implementing and supporting large global implementations of Microsoft's Dynamics CRM and SalesForce.com. She has the ability to become the trusted advisor of the customer, to make them successful with the products and services they have purchased, and ensure they are realizing economic value from their investments in order to preserve and expand revenue.Heather is a goal-oriented professional with a tactical approach to solving strategic problems with creativity and inginuity. She brings a unique blend of business analysis, IT consulting, project management, colleague mentoring, business process development, reporting and analytics to the projects which she is involved. She is a highly motivated contributor with demonstrated leadership and analytical / problem solving skills that focus on delivering measurable results.Heather is also a product evangelist, and is a past Board Member of the CRMUG (Dynamics CRM Users group) and local chapter organizer. Additionally she has participated on Microsofts's CRM Product Advisory Board, Reference program and Convergence Advisory Board. Heather has made a number of presentations on how CRM can be delivered using a global development team and how to successfully leverage the expertise of partners and consultants to augment your internal support team.Specialties: Customer Success, CRM, Sales, Sales Operations, Master Data Management, Marketing, Customer Care, Product Enhancement and customization, Project Management, System Support, Business Systems Analyst, Requirement Gathering, Documentation, Report Writing, Testing/QA, Predictive Analysis, Integration, System Upgade, Technical Product Demonstrations, Training, Trade Show, Process Change Management