Dedicated Account Manager for IOT resale partners, partnering with sales team to guide B2B customers through the IOT resale partner program from onboarding to implementation. Fostering a lasting relationship with the client for continued account management. Work closely with sales and internal and external stakeholders to increase revenue and customer satisfaction, focused on closing sales generated by outside sales team by overcoming objections; completing credit checks; submitting contract requests; overseeing contract execution, contract implementation and completing onboarding. Integrated with teams to oversee and manage multiple projects across supported clients through all stages of the sales cycle ensuring timely completion of all milestones.•Served as the main point of contact for over 250 B2B partners in the IOT resale space, developing a deep understanding of partner product and solution, building and maintaining strong client relationships with ongoing communication.•Facilitated comprehensive training to partner staff on business solutions such as Billing platforms, Dashboard analytics, and System reporting tools, achieving a 15% increase in client utilization, demonstrating the ability to drive product adoption and user engagement to effectively support partner growth and management. •Diligently collected and managed all necessary documentation, to uphold compliance standards across client specific contract agreements throughout contract term.•Analyzed account usage data, to proactively identify opportunities, reviewing with stakeholders to successfully execute contractual projects while utilizing Salesforce for documentation.•Spearheaded cross-functional collaborations, addressing client concerns to successfully implement best practices to optimize organizational performance, leading to improved operational efficiency.•Managed the renewal process, ensuring internal approval, contract execution, and implementation of updated pricing structures.

Awarded the 2018 Winners Circle for top 10% performance and recognized with 2017 TJ Fox’s Challenge Coin for excellence in managing a major IOT partner.Served as a primary point of contact supporting IOT business accounts providing financial analysis, assisting in strategic planning, and building client relationships. Oversee multiple projects to ensure deliverables met while maintaining robust internal and external partnerships. Coordinated weekly meetings with internal stakeholders, prioritizing user experience improvements.• Partnered with internal sales, Network Repair, Product management, Engineering among others serving as the technical account manager for 8 highly complex IOT business partners, maintaining a deep understanding of product and business processes, overseeing multiple projects and maintaining robust internal and external partnerships.• Assisted business customers with API calls to ensure accurate set up to ensure proficiency and successful activation and maintenance utilization. • Conducted analysis of XML information for unsuccessful API calls to pinpoint order failures and collaborate with the correct internal teams for resolution demonstrates your problem-solving skills.

Received the 2015 Peak Award for exceptional customer experience contributions.Maintained strong relationships with clients to ensure satisfaction by facilitating support between company and client addressing concerns.Organized monthly meetings with business stakeholders, focusing on data analytics and open action items to ensure open communication and client success.Drive self-service utilization for supported clients to increase business efficiency.• Partnered closely with Sales serving as the primary account support manager for national and enterprise accounts maintaining positive relationships, serving as the primary point of contact and direct sales team support for all internal and external communication.• Compiled data from Key Performance indictors to generate and present Quarterly Business Reviews to clients, identifying account successes, business challenges and future business goals. • Proactively conducted thorough audits to provide detailed reporting for informed decision making and facilitate strategic account changes, to ensure client satisfaction.

Handled daily customer calls, excelling in data retrieval and product presentation.Demonstrate outstanding customer service by leading with Net Promoter score results.Key player in new representative training, enhancing their skills in customer interaction and product knowledge.Maintained excellent customer service standards in a high-volume setting.

Manage daily customer calls, providing product information and technical support.Contributed to customer feedback loop and Net Performer Score surveys.Assisted in training new representatives, improving their customer service and call handling skills.

Resolve customer complaints via phone. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges.

Assisted customers with making deposits and withdrawals into their accounts.Issued money orders or cashier’s checks to bank customersValidated and cashed checksChecked accuracy of deposit slip

Answered patient calls and entering patient order requests.