Heather Vernon Email and Phone Number

- Conduct online scoring for constructed writing responses - Apply holistic grading rubric and scoring notes to tests - Perform regular calibration tasks - Communicate with shift leaders about validity and accuracy rate

-Create and deliver individualized lesson plans targeting student areas of need/interest -Practice fluency through conversation/discussions of news items-Focus on improving everyday and specific business skills -Assess progress based on specific class focus -Assist in test preparation, incl. US Citizenship

- Instructed high school Level 1 & 2 English Language Learners, including dually-identified students- Developed & implemented curriculum incl. lesson plans and assessments targeting four language domains- Collaborated with colleagues and other stakeholders to maximize student success- Promoted meaningful student engagement in community via advocacy, outreach, and follow-up

-Consulted with small businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.-Created, managed, and advanced accounts, leads, and opportunities in company’s CRM system (Salesforce) and provided accurate sales activity and forecasts.-Collaborated with key referral sources, including Accountants, Banks, and existing Paychex clients, with the goal of education, consultation and to secure referrals to end user sales.-Scheduled and conducted meetings with existing and new channel accounts through telephone calls, targeted email campaigns, and corporate marketing programs, as directed by Sales Management.-Developed sales skills and maintained a comprehensive understanding of the Paychex product offering to optimize sales results; remained up-to-date with new product initiatives, services, industry trends and other relevant information of interest to customers.

-Develop and update course curriculum -Instruct classes of 25 undergraduate students -Monitor student performance and conduct outreach -Administer class via Canvas LMS

-Work with largely refugee and recent immigrant student population-Assist teacher in mid to large group activities -Lead small group pull-out sessions for targeted practice-Provide one-on-one student support for specific tasks

-Taught beginner and intermediate classes of 5-20 students (primarily refugee population)  -Provided instruction targeting specific content ranging from everyday needs, housing,  employment, and digital literacy

-Provided pull-out one-on-one instruction to build English literacy and fluency  -Conducted push-in support in Integrated Cultural Literacy class      -Collaborated with classroom teacher to modify assignments

-Planned and implemented program development-Supervised and mentored junior instructors-Wrote individualized academic support plans-Conducted welcome meetings with students entering support-Communicated with student families via email, phone, and in person*Position also encompassed duties listed below-Instructed students in targeted support area -Class subject (ex. Spanish, English, History) -Executive and collegiate skill building -Test preparation-Adapted instructional method to individual’s needs and preferences-Composed detailed daily reports documenting each support session-Collaborated with school faculty and other staff to maximize student support

-Acted as co-instructor in discussion forum for online class-Graded student homework and exams-Researched in collaboration with professors-Held tutoring hours for ESL students-Communicated with prospective studentsCarried out miscellaneous administrative tasks for department

-Taught one-on-one and group classes of all levels of English to Spanish-speaking students-Utilized text books and classwork in program of study-Conducted written and oral evaluations

-Prepared lessons on several pertinent cultural topics in the US-Guided small group and whole class conversations -Promoted intercultural dialogues dealing with differences between Chile and US

-Instructed working professionals in small class setting-Created and adapted teaching materials to individual students’ needs-Facilitated discussions about various topics in society-Conducted written and oral evaluations

-Collaborated with ESOL classroom teacher in class activities-Assisted individual students in completing assignments-Conducted one-on-one tutoring sessions specifically geared toward GED preparation

-Facilitated English practice to achieve higher proficiency levels-Mentored students in transition to American education system and culture-Reviewed student work and gave feedback-Consulted with teachers during lesson and planning stage

-Created and gathered material relevant to specific grammar points-Incorporated conversational language practice into sessions-Developed interpersonal skills through close student-teacher interaction/collaboration

-Tutored first/third grade students (majority native Spanish speakers) in math, reading, English fluency -Collaborated with the teacher in planning my tasks with the children´s needs-Developed positive relationships with the students as an authority figure and a friend

-Instructed English grammar and spelling-Evaluated student work and discussed feedback-Assisted in preparing for citizenship test