Heather Smith Email & Phone Number

Carlsbad, Ca, Us

Carlsbad, Ca, Us

Carlsbad, Ca, Us

Reporting to the Chief Operating Officer, key member of the team, ensuring Executives' demanding schedules, conflicting priorities, and communication are managed effectively. Organizing and streamlining operations to ensure optimal effectiveness, working closely with an experienced and tightknit biotech team. Manage projects and conduct research to support projects and/or provide background for executive decision-making. Leading role in the preparation of presentations and publications/related business & scientific material from scratch. Arrange meetings, conference calls, travel and expense reporting. Manage and treat highly confidential information professionally and in accordance with regulations/standards and expectation of executives. Other special projects, as requested.

Carlsbad, Ca, Us

Ionis Pharmaceuticals, Inc. was founded in 1989 to create advanced, novel medicines to treat complex and challenging diseases. We are the pioneer in the discovery and development of antisense drugs with more than 1600 patents. Reporting directly to the Vice President of Regulatory Affairs, I provide exceptional administrative support to all members of the following departments: Regulatory Affairs, Quality Assurance GMP, GCP, and GLP. Strengths include proven administrative experience with extensive Outlook calendar management, clear and concise verbal and written communication skills, effective utilization of time and resources, strong problem solving ability and the ability to set priorities and complete assignments accurately and in a timely manner. I am also responsible for the coordination of meetings and conference calls, all aspects of travel planning (domestic and international), the prompt handling of expense reports, purchase orders and invoices, and the maintenance of contact databases. Proactively anticipating the needs of all supported departments and in identifying and implementing work practices that can contribute to departmental efficiency and productivity is also part of my repertoire. I am a contributing member of the company newsletter committee, and I also occasionally act as the Company Receptionist, as required.• Strong MS Office skills• Detail-oriented with a strong work ethic and the ability to work under the pressure of deadlines• Team player, who thrives in a fast-paced environment• Strong problem-solving skills and the ability to multi-task• Able to prioritize assignments to meet deadlines• Strong oral and written communication skills• Experience assisting with department budgets• Team player willing to assist where needed• Able to be productive and successful in an intense work environmentwww.ionispharma.com

Boston, Ma, Us

Temporary assignment at Vertex Pharmaceuticals Incorporated, via Suna Solutions. Vertex is a global biotechnology company that aims to discover, develop and commercialize innovative medicines so people with serious diseases can lead better lives. Responsibilities included establishing work flow priority based on assessment of tasks and consideration of interdepartmental needs. The work was generally non-routine in nature, and was performed using individual discretion under minimal supervision. I supported the department lead and colleagues in the following departments; DMPK, Instrumentation R&D, Pharmaceutical Development, GIS, Contracts, Facilities/Safety/Operations and Legal. - Prepared and processed departmental paperwork, including non-routine correspondence, PO’s, complex presentations, and detailed reports requiring analysis of data- Proactively coordinated calendars, scheduled & managed travel, meetings, seminar series, speaking engagements and conferences for leadership within the department- Handled details of a confidential and critical nature- Reviewed & edited departmental documents for grammar, style, and formatting- Planned, scheduled and coordinated departmental off-site meetings and events- Represented head of department and staff to internal and external clients to coordinate department/manager business needs- Responsible for construction & maintenance of department SharePoint site- Worked with GIS to close out eRoom site and roll content into SharePoint- Departmental expert for Vertex internal technologies such as iProcurement, Concur, etc.- Exercised independent judgment to optimize internal processes and procedures

San Diego, Ca, Us

Provided excellent guest service at the front desk from check-in to check-out. Assisted guests by handling their unique requests, worked with the larger team to solve problems and ensure guest satisfaction, enrolled more than 80% of qualified guests into the IHG Rewards program, and provided concierge services to help create excellent guest experiences during their stay in La Jolla.

Supported the Executive Director and Board of Directors of the La Jolla Village Merchants Association, and had responsibility for overseeing the La Jolla Village Information Center part-time staff and volunteers. This included working with merchants, visitors, tourists, and residents of La Jolla to build community and inclusion, which promotes the Village of La Jolla and lends to its vitality as the crown jewel of San Diego.Targeted marketing, social media, community outreach, hosting special events, and providing small business education and tools ensured that we were all working together in partnership for the benefit of our community and our businesses.The La Jolla Village Information Center provides a friendly and welcoming place for newcomers, repeat visitors, and locals alike to find information and options for where to go and what to do in La Jolla. www.LaJollaByTheSea.com

Fire fighting and emergency response work at the entry level, learning basic fire fighting, emergency vehicle driving, rescue and emergency medical techniques and methods. • Studied fire prevention, fire protection, emergency medical techniques, rescue techniques, and other relevant subjects• Demonstrated basic life support skills at the Emergency Medical Technician (EMT) level • Participated in daily physical fitness and conditioning exercises Assigned to Headquarters beginning in April, working on special projects for the Assistant Chief of the Administrative Services Bureau, the Battalion Chief for Safety, Health & Wellness, and other duties as assigned.• Completed EMT-B training program, earned National Registry Certification* Certified Public Fire and Life Safety Educator I• Organized and led four fitness & service based teambuilding events• Conceptualized and implemented monthly luncheon at headquarters to improve teamwork, collaboration, and employee morale• Organized and orchestrated departmental participation in National Fallen Firefighters Foundation 9/11 Memorial Stair Climb event• Served as Deputy Chief of Finance Division for National Fallen Firefighters Foundation Memorial Weekend Support Mission • Provided administrative support for creation of new Bureau• Assisted Public Information Office team with various video and photography projects• Other duties and special projects as assigned

I was a nationally certified EMT-B member of the ECVFD.*Completed Emergency Medical Technician - Basic program*Completed Firefighter I program*Participated in Community Outreach events such as neighborhood Santa visits, Train Garden volunteer, and various ride-along programs. The Ellicott City Volunteer Fire Department (ECVFD) is a member of the Howard County Department. of Fire and Rescue Services (HCDFRS). We are a combination department, working side by side with the career personnel of the HCDFRS. A combination system offers many opportunities such as training and other resources that may not be available to a single system. It also allows for a diverse group of personnel with whom we can all learn, become friends, and better serve the community.

Seattle, Us

In the Columbia REI retail store, served as the lead for building community relationships and fostering volunteerism both within the local community as well as internally within the store for REI employees. • Developed relationships with key local community groups• Coordinated service projects for our store employees• Developed opportunities for store representatives to host at least one PEAK presentation a quarter• Assisted in nomination process of local non-profits for grants• Provided reliable info on local volunteer and outdoor recreational opportunities for REI members, customers, and employees• Coordinated in-store clinics program• Produced and distributed monthly clinic flier and vest reminders• Developed relationships with key local media contacts• Sent clinic and event information to calendar listings for local newspapers and outdoors related websites• Input content for Store Events Page and execute monthly mailing of Local Store Events and Outreach E-mail• Sought and participated in local community events that correspond with REI’s event sponsorship goals• Worked with store manager to leverage store funds and resources for outreach• Worked with other outreach specialists in our multi-store market to leverage market outreach and event opportunitiesReceived 2012 Nomination for annual Anderson Award

Seattle, Us

Committed to inspiring, educating and outfitting customers for a lifetime of outdoor adventure. Contributed to the success of REI by: • Providing excellent customer service to REI members and guests.• Selling REI products, co-op memberships and services.• Continually expanding knowledge of REI products and services• Helping to maintain visual standards and cleanliness within assigned departments• Stocking product from truck/warehouse to sales floor• Communicating and cooperating with other staff and management team

Represented Rams Head Live! in the capacity of greeter/concierge at concerts, helped acquaint new guests with the venue, and invited folks to join the RHL Email Database. Also represented the venue at Pier Six Concert Pavilion and Merriweather Post Pavilion, handed out marketing materials and new concert updates, and answered questions about Rams Head Live!Other activities included: Flyering for events, Bringing posters and flyers around to listed retailers and maintaining good relationships with these partners, participating in weekly marketing meetings at the venue, canvassing shows on all social media outlets, and assisting in site promotional initiatives.

Managed and coached a team of 14 Junior Camper Cabin Counselors to be successful leaders and role models for summer participants. Ensured that campers were having a safe and fun summer experience, and were meeting their summer goals. Acted as "Camp Mom" to help ease transitions and homesickness. Provided a link between campers and parents to ensure good communication and instill confidence in care provided. Participated in Senior Staff meetings and ensured smooth running of camp experience for participants.

Organized and supported events for CancerSucks! on the East Coast, which helps raise funds for local charities and research facilities.Staffed events on Shiprocked Cruise, including guest registration, concierge desk, guest/talent relations, special events logistics, and assisting wherever needed.Volunteered work on PTA/PTO for Love of Learning Montessori School, Chantilly Montessori School, and Open Door School.• Solicited more than $20,000 worth of donations for three Silent Auctions• Created and marketed first yearbook for CMS and first two yearbooks for LOLMS• Raised thousands of dollars for cancer research via Cancer Sucks! events• Improved donation solicitation and receipt management processes for Silent Auctions• Sold over $2000 in advertising space for local businesses in auction catalog

Billund, Dk

Led a 6 person team of Lego Education Center facilitators, for classes of children ages 4-12 using Lego products as a tool to teach concepts including maths, science, geography, music, language, robotics and practical life. Led team meetings, performed facilitator evaluations, handled customer service issues, created monthly class calendars & special events, and administered the new summer camp program. Focused on grassroots marketing of Concept Store/Lego Education Center to retail customers and other members of the community. Increased average weekly participation in classes from an average of 30 to over 100 over the course of a year, with minimal outside advertising. Led the process improvement and implementation for new Concept Stores by creating and sharing best practices in marketing, organization, preparation and communication, and Improved class preparation times with organized team meetings and information sharing.Organized and led marketing efforts at the Staples Teacher Appreciation Day and the YMCA Thingamajig Invention Convention, and assisted at RobotFest.Additionally, worked with Retail Sales Team to provide exemplary friendly, accurate and efficient customer service for a high volume LEGO customer/fan base. Managed team members during shifts, performed staff evaluations, handled cash and safe, credit, gift card, promotions, and occasionally tax-exempt transactions, as well as marketed the VIP Rewards program and other special promotions.

Office Manager, front office point of contact for parents, students, staff, business partners and prospective families of Montessori school with wonderfully diverse enrollment of 181 students, 131 families. Handled questions and correspondence regarding Admissions, including scheduling visits and tours of school, resolving service issues & recruiting volunteers to staff special events and projects. Assisted Head of School, staff, & students, as requested.• Created, distributed and streamlined the weekly school newsletter and implemented electronic option to save paper and improve information sharing process• Created and administered community groups on Yahoo! Groups, LinkedIn, and Facebook to improve communications, information sharing and sense of community with current and Alumni families, which resulted in increased volunteerism and participation in events• Created and marketed the first two school yearbooks with majority purchase participation• Substituted for absent teachers and provided breaks for teachers during the school day• Assisted with preparation and organization of materials for Open House and other events• Partnered with local deli to create and implement new lunch purchase program• Point of Contact for school website administration and information updates• Served as Administrative Team Liaison to the Parent Teacher Organization

Delft, Zuid-Holland, Nl

Provided exemplary friendly, accurate and efficient check out for a high volume IKEA customer base. Responsible for handling cash, credit, gift card, discount promotions, and occasionally tax-exempt transactions.

Charlotte, Nc, Us

Commercial Bank Training & Development (Team Leader), Business Banking (Credit Policy Officer), Commercial Credit Services Unit (Special Projects Manager, Credit Analyst Training, Transition Team, Team Leader-Texas Team), Commercial Bank Management Associate, Credit Analyst, Consumer Bank (Personal Banker), Notary Public for State of Maryland (1992-1996). More detailed listing of activities and responsibilities available upon request.

Frostburg, Md, Us

Assisted students in the residence hall in the capacity of counselor, security monitor and resource person.Coordinated programming, advertising and promotions of special events and workshops.Served as administrative aid to the Residence Life Office.Direct responsibility for fifty coed students.Also served as RA/Summer Counselor for Upward Bound Program.

Bwi Airport, Md, Us

Planned, coordinated and organized special events. Managed photography projects. Wrote press releases. Assisted in the overall efforts of the Marketing & Development Office and the Communications Center at BWI Airport.

B.A., International Studies, International Business, Spanish

Study Abroad Program, International Political Science

High School Diploma, College Prep