Heather Waszczak Email & Phone Number

New London, Ct, Us

New London, Ct

•Working as the primary liaison point between Contractors, Sales Reps and Operations teams,responsibilities include maintaining and synchronizing three Contractor databases while handling Contractor program inquiries received via email and phone.•Manage communications and update process of Contractor Certification Program policies and program metrics by region for Sales Leadership and top tier Contractors•Process annual Contractor program renewals and annual Certified Contractor Certificates and communicate award eligibility to Certified Contractors and Reps•Coordinate National Technician training courses by identifying and setting up the locations, process documentation, class certificates and recording participant information into training and Contractor database•Process warranty applications Contractor installations. This includes reading, auditing and approving test results supplied via telecommunications tester software•Develop content and present to a diverse customer audience from Installation Contractors to Consulting Engineers, Architects and End Users on Legrand Data Communications Division products, services and best installation practices

Groton, Ct

•Managed ERP requisitions and purchase orders for routine or critical/rush orders, and confirmed pricing and delivery with supplier•Contacted internal customers to provide information such as acceptable substitute product or sourcing information•Resolved quality or service issues and implemented permanent solutions to prevent recurrence to provide excellent customer satisfaction

East Hartford, Ct

•Handled customer inquiries and managed customer relations inclusive of complaints, sales quotes, marketing collateral, and onsite project management for New England territory•Managed projects for clients from initial onset of contract signing through to installation and completion•Scaled floor plan equipment design layout for speech privacy systems to meet HIPPA compliance•Scheduled technicians for projects and coordinated service, delivery, and installation with customers and vendors•Managed relationships with vendors that provided materials for various projects•Provided troubleshooting and problem resolution between operations manager and onsite technicians

East Hartford, Ct

•Delivered timely support to customers and sales teams for current projects inclusive of quotes, pricing, and onsite project coordination•Supported Sales Representatives with quotations and orders ensuring accurate pricing and accurate information•Attended various trade-shows and organized many customer facing meetings to build client base with Technology Sales Manager

Niantic, Ct

•Planned, directed and managed successful and simultaneous development of several projects for many financial firms and provided project status reports during each operational phase to ensure that objectives were accomplished and in accordance with outlined priorities•Designed floor plans to be in accordance with HIPPA standards •Provided equipment installation technical and testing support•Analyzed results of operations to discover more efficient ways to utilize resources

Niantic, Ct

•Answered all incoming phone calls, scheduled and maintained travel schedules•Formatted sensitive information for internal and external communication – memos, emails, presentations, reports in a confidential manner

Niantic, Ct

•Acted as the point of contact among executives, employees, clients and other external partners•Make travel and accommodation arrangements•Screen and direct phone calls and distribute correspondence