Heather W. Email & Phone Number

Ensemble Consulting can help you to identify the depth and scope of your challenges, propose and even aid in the implementation of changes that will be appropriate, sustainable and will ultimately be “actively” owned by your teams. Our expertise lies in the ability to be pragmatic; to identify, define and manage successful changes that are appropriate for the contributors to your business. Our specialist skills will enable you to refocus priorities and aid growth onto the next business level.These changes can often require technology adjustments/strategic re-definition etc, an area that Ensemble Consulting will provide guidance together with the development of processes and day to day practices to support the technology investment.I, together with my associates can advise on the appropriate level of governance, strategic and operational structures covering all business support functions including technology, people management and PMO/Project management. Recent activity has been within partnerships (from the very large 550 partners to the 2 partner firm) as well as corporates, the largest being 18,000 employees - all with bespoke needs and solutions.It is our goal that we earn the right to be considered a key partner resource; to be called upon when business requires that additional spike of assistance or insight/experience that is only necessary when planning and/or implementing new level of change. Want to know more about us? Then let’s chat, talking is a great first step. Please connect or drop us a note on LinkedIn.

London, England, United Kingdom

Engaged as Business Transformation Consultant reporting to Global Co-CEO, Global Senior Partner and Director of Transformation to lead, refine, plan and coordinate complex organisation transformation which impacted the entire organisation over a 3-year programme. This significant organisational change was undertaken to improve the firm's ability to meet rapidly evolving client and fee earner needs. Notable highlights include: Delivery of a 3-year programme of significant organisational change encompassing 5 workstreams across multiple business functions meeting projected £m annual savings and efficiency targets. Established Global Service Centre’s both in Warsaw Poland and Leeds, UK. Involved transition and refinement of 800+ processes plus agreement and measurement of revised metrics. Oversaw 750+ role changes in line with local and EU employment laws. Delivered significant change in management and development of Secretarial Services function, globally. Established a Corporate Portfolio Management Office to enable visibility, prioritisation and budget allocation for all projects and programmes in the firm. Reports to the Executive

London, United Kingdom

As Senior IT Director responsible for all IT operations and project implementation for the region consisting of 3,300 desktops (most home workers). Reporting to Global VP IT EMEA. Notable highlights include: Reviewed, re-designed and implemented new support structure for technology and services for the UK, Nordic and Eastern European regions. Supported design of central IT service desks in Warsaw and India to work in conjunction with US organisation Led the establishment of 24/7 service desk and centralisation of technical expertise in Warsaw Managed concept and delivery of technical projects using Agile, Waterfall and PRINCE2 practices.

London, United Kingdom

Engaged as Business Partner Manager and Governance Consultant to define the development and maintenance of trusted relationships with IT with the Executive, key clients, stakeholders and suppliers. Notable highlights include: Reviewed and analysed technology use and practices to deliver cost savings and efficiency improvements with minimal impact to customers whilst additionally, enhancing relationships across the organisation. Spearheaded the introduction of revised business partner engagement practices. Managed team of four to develop and operate with new measures and tools to aid prioritisation Designed and implemented Corporate Portfolio Board and PMO governance structure of IT department. Revised focus on benefit realisation and measurement. Reduced demand by 150 projects Managed B2B application development for new software product to provide organisational risk analysis with a 50% forecast on income revenue in year 2.

London, United Kingdom

Reporting to the CIO, had two roles to fulfill:• Engagement Management Consultant required to design, build and manage relationship framework with clear governance and full stakeholder participation in projects . • Global IT Service Manager required to refine organisation and improve service levels for 28 offices with 40+ IT staff..Notable highlights include: Implemented revised engagement approach to follow with clients, lawyers and practice groups, globally Designed and implemented new structure for IT Support organisation globally. Developed and strengthened 40+ roles Development of technology systems, services, processes and practices and IT support for 28 offices. Instigated resource management and service enhancement programme with enhanced use of ITIL, PRINCE II, Agile practices Introduction of vendor management practices; reduced costs by 20%. Linklaters LLP Board proposal to move to legal matter centric technologies and change in working practices to address risk concerns. Project approval given. Proposed number of innovative initiatives which improved fee earner productivity Led the successful technical and legal separation of several high profile legal practice groups

London

In addition to permanent position during last 18 months in role I was accountable for the transition of IT, HR and Business Services departments to newly established Support Services Centre based in Belfast. Achievements include: Transition and refinement of 300+ processes and associated metrics.  Oversaw 75+ role changes in line with local and EU employment laws. Introduced IT role realignment with industry standards, restructure of organisation, re-engagement strategies, revised and new performance measures for CIO and Executive use.Head of IT Global Services & Relationship Management role required:Management of technology systems, processes and engagement practices, strategically and operationally for 23 offices. Reporting to CIO and Managing Partner. Managing over 80+ IT professionals covering multiple specialisms including infrastructure & software development, support services, engagement/business partners, legal project management, service desks, all ITIL processes and so on. Accountable for operational and project budgets £20m pa. Represented Board and partner requirements to IT influencing business and technology changes  Led multiple legal and technical establishment and separation of offices and legal practices globally Introduction of new governance frameworks to improve corporate and department transparency Common working practices for legal and support communities to support matter centric technologies introduction required for paper less office;  Architected technical integration of legal partnership entities; 20% global headcount increase. Developed and led technically strategic IT projects  Continual team development of recognised guidelines including ITIL, CMDB, software management, project and programme including PRINCE2 and Agile

Development of the Relationship Management function, later renamed to Business Partners. Directly supporting the legal practices with representatives of the team located in situ. Managed team of eight Business Partners. Services included provision of Legal project management services, representating legal communities on projects and programmes, development of ideas proposed by fee earners from concept to build of business case and benefit realisation framework for IT Board approval and so on

Managed 23 offices globally responsible for technology provision and process re-engineering working within budget. Project managed the development and roll out of two global technology refreshes during this time.

Managed 140 professionals to provide services of excellence

Mba, Master In Business Administration

Cio Pocket Mba, Information Technology