Heather Wertz Email & Phone Number

Kalamazoo, MI, US

United States

• Managed a successful 30+ project portfolio, including the kickoff and sustainment of 4 call centers with 200+ agents as well as many technical assistance and project management contracts.
• Developed and implemented change management initiatives to facilitate the adoption of new project management methodologies, resulting in a 95% adoption rate across the organization
• Developed and rolled out a new internal operational tracking platform with interconnectivity for Recruiting, Onboarding, Training, Operations, and IT.
• Led a team of project managers, analysts, and security and compliance specialists, providing guidance, training, and support to ensure project success and overall company compliance initiatives and certifications.
• Managed the transition of payroll management systems for the organization.
• Brought Security and Compliance under the PMO umbrella to drive compliance adherence and verification through the cooperation of affected working parties.

Acme, Washington, United States

• Extreme change management implemented to bring business into compliance and profitability.
• Implemented LEAN production methodologies, sustainably increasing output 28% while reducing costs 21%.
• Managed expansion from single facility to 3 production facilities.
• Managed operations for 5 licenses (3 production, 2 processing)
• Compliance Management
• Oversee HR and accounts receivable / payable.

Bellingham, Washington, United States

• Established an international COVID mask importer / distributor from concept to operational relocation to California.
• Designed all functions from human resource management to production monitoring and output
• Coordinated with all US import regulatory agencies as well as multinational client relations & communications.

Bellingham, Washington Area

• Final Assembly LEAN team and monument supply management
• Responsible for a 38% defect reduction in output to Final QA Inspector
• Received Final Assembly & Engineering Drawings Stamp first attempt with a perfect score. This was unseen before by certification staff.

Whatcom County, Washington State

• Implemented LEAN management methodologies, creating a 46% increase in production while decreasing overall costs by 63%.
• Initiated new employee development methods resulting in markedly increased employee morale, teamwork, and job satisfaction.

Vietnam

• Assisted with the creation of multiple English learning centers in northern Vietnam.
• Provided leadership and guidance to a multinational team representing 6 countries while developing classroom curricula.
• Lead instruction ranging from private tutoring sessions to packed lecture halls at the University of Mining and Geology in Hanoi.

• Established an international product test lab from the ground up.
• Responsible for the leadership of a multinational group that spanned 7 countries and multiple domestic locations.
• Managed and coordinated multiple international programs simultaneously.
• Directed all phases of project evolution, deliverables, and timelines for QA testing from conception through production.
• Established all test engineering goals, SOPs, methods, and requirements.
• Recipient of the Danaher ACE Award.

Northern Colorado

• Project manager and group leader for multiple divisions and product lines in preproduction design engineering.
• Created and coordinated all test schedules, requirements, and expectations while simultaneously developing rigid test procedures.
• Established the HP Gold Standard Camera Test Lab for defect identification overseeing all international production lines.