Heather Wetzel

Heather Wetzel Email and Phone Number

Security Dispatcher | SeaWorld Orlando | Helping to ensure the safety of our guests & ambassadors. @ SeaWorld Parks & Entertainment
Heather Wetzel's Location
Casselberry, Florida, United States, United States
About Heather Wetzel

Heather Wetzel is a born and raised Floridan, currently an Emergency Dispatcher for the SeaWorld Orlando Security team. She is highly talented in emergency coordination, documentation, and multi-tasking, all while ensuring their guests' and ambassadors' safety and wellbeing. She graduated from the University of Central Florida with a Bachelor's of Arts degree in Anthropology. While attending school, she was working full-time in the Hospitality industry at SeaWorld Orlando. Starting in the Operations department, where she had the daily opportunity to increase her customer service and management skills. Throughout Heather’s SeaWorld career, she had different roles and titles that ultimately allowed her to become a supervisor for one-third of all park operations, increasing her knowledge and skill set of remaining calm under pressure, confidential communications, training, scheduling, and team development. Due to her strong perseverance and leadership style, she was awarded a highly valued role of Security Dispatcher, where her hands-on experience translated effectively to the inner workings behind the scenes. She has been able to tackle many daily challenges as well as help build and execute new policies & practices.

Heather Wetzel's Current Company Details
SeaWorld Parks & Entertainment

Seaworld Parks & Entertainment

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Security Dispatcher | SeaWorld Orlando | Helping to ensure the safety of our guests & ambassadors.
Heather Wetzel Work Experience Details
  • Seaworld Parks & Entertainment
    Security Dispatcher
    Seaworld Parks & Entertainment Sep 2020 - Present
    Orlando, Florida, United States
    Screen three radio channels and phone lines, concerning park information, employees, and guests. Dispatch emergency response teams, while documenting data in various spreadsheets and databases. Assist a team of twelve, operating two command centers, over a 24-hours. Schedule and cover shifts, resulting in a 1,000-hour labor savings. Identify emergency situations and handle them accordingly. Maintained confidentiality and professionalism. Solve problems while multitasking in high energy, high stressful situations with ease. Recorded data into various excel spreadsheets and databases. Identify & report maintenance-related defects and safety-related issues.
  • Seaworld Parks & Entertainment
    Operations Supervisor
    Seaworld Parks & Entertainment Nov 2018 - Sep 2020
    Orlando, Florida, United States
  • Seaworld Parks & Entertainment
    Operations Assistant Supervisor
    Seaworld Parks & Entertainment Aug 2016 - Nov 2018
    Orlando, Florida, United States
  • Seaworld Parks & Entertainment
    Park Operations Host & On The Job Trainer
    Seaworld Parks & Entertainment Mar 2012 - Aug 2016
    Orlando, Florida, United States

Heather Wetzel Education Details

Frequently Asked Questions about Heather Wetzel

What company does Heather Wetzel work for?

Heather Wetzel works for Seaworld Parks & Entertainment

What is Heather Wetzel's role at the current company?

Heather Wetzel's current role is Security Dispatcher | SeaWorld Orlando | Helping to ensure the safety of our guests & ambassadors..

What schools did Heather Wetzel attend?

Heather Wetzel attended University Of Central Florida, University Of Central Florida.

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