Heather Widner Email & Phone Number

Kalamazoo, Michigan

I transitioned to International Customer Service in June of 2012 where I am responsible for the customer experience and sales support of our International clients and Channel Partners. As a member of the Optimization of Communication Workflow team, I investigate improvement opportunities for internal and external communications and assist in vetting training systems. I recently became certified as a member of the Internal Audit team to support our SQF certification process.Order processing, technical documentation, and sales support for International SalesCustomer account management for Mexico, Latin America, Asia, Taiwan, Australia, NewZealand, United Kingdom, Turkey, and IsraelTeam member Customer Experience Initiative: Optimization of CommunicationWorkflowCritical thinking and problem solving for department process improvement LogisticsDOT Hazard ComplianceExport documentation to facilitate customs clearance and product registrationProcess improvement and implementation ERPBusiness ObjectsCRMInformation ConfidentialityInternal Auditor

Kalamazoo, Michigan

I was hired as a Technical Compliance Specialist in December of 2010 where I wasresponsible for responding to Regulatory inquiries and document requests in a timely manner. The summerof 2011, I was given lead on the transition of Kosher and Halal product certification fromPurchasing to Regulatory. I made improvements to the Regulatory process workflow andcoordinated with other departments to ensure a consistent customer experience. In secondquarter 2012, I successfully facilitated changes to the Regulatory Request TrackingSpreadsheet which allowed the department to streamline and improve our data collection.Kosher and Halal product certificationData collection and Gap AnalysisProduct Specific technical document creation, review, and managementDocument controlHACCPFood SafetyGMPCritical thinking and problem solving for department process improvementCustomer correspondence Regulatory compliance LabelingRegulatory support for customer inquiries (FDA and USDA)Supplier qualityFacility questionnaires Information Confidentiality

Portage, Michigan

I transitioned to Service and Repair Representative/Technical Consultant in 2006. Bronze Medal for Repair Excellence 4th Quarter 2007, and Top Gun Location for Service and Repair Metrics in May, August, September 2009 and February 2010. I was named GoTo Tech in 2008 and given added responsibilities for scheduling, inventory and audit compliance. I achieved 100% on store customer satisfaction survey for 2009.Inventory Maintenance and reconciliationSubject Matter Expert for customer device functionality and supportReady Now customer device training Triage/troubleshooting eticket systemsSalesforce Internal audit compliance, Methods & Procedures, SME (Subject Matter Expert)Beta equipment testing. Main contributor internal service feedback forums. Scheduling. Coaching, employee evaluation, and trainingCompany metric analysis and record retention.Office equipment maintenanceInformation Confidentiality

I was hired as a Sales Representative originally in 2003 and promoted to Senior Sales Representative in 2004. Awarded President's Club Bronze Medal for Sales in 2004.Floor leadInternal audit complianceSales reconciliationCompany metric analysis and record retentionCoaching, employee evaluation, and training

Portage, Michigan

I was hired as a Customer Service Representative I in 1997, promoted to Customer Service Representative II in 1997, and promoted to Senior Customer Service Representative in 1999. I was a member of the Employee Viewpoint Action Team which created action plans to promote employee satisfaction. As Hiring Coordinator, I was responsible for reviewing job applications, scheduling and conducting initial interviews.Customer service for returns and exchangesFront Desk and Admin Office managementDaily inventory, cash control and paperwork reconciliationEmployee Viewpoint Action Team memberHiring Coordinator

Portage

Kalamazoo, Michigan Area

Richland, Mi

Richland & Kalamazoo, Mi

Richland, Mi

Master Of Laws - Mj, Global Food Law

Certificate In International Food Law, Institute For Food Laws And Regulations

Bachelor Of Arts (B.A.), Liberal Arts History

Activities and Societies: Medallion Scholarships Lee Honors CollegeMajor concentration in Medieval Studies, Historiography.

High School Diploma, Advanced Placement

Activities and Societies: National Honor Society, French National Honor Society