Heather Wilcox

Heather Wilcox Email and Phone Number

Cybersecurity Professional | Results Driven & Client Centric Technical Program/Project Leader | Analytical | Relationship Builder
Heather Wilcox's Location
San Diego, California, United States, United States
About Heather Wilcox

“Continue to knock until the right door opens.” - Jack CanfieldEarly in my career, I worked at Xerox in the HR Benefits Outsourcing world. My managers noted that I had a natural aptitude for technology and was promoted to a Senior Systems Analyst role. I worked closely with clients to build trust and confidence with them while leading technology implementations, maintaining their HR databases, and providing cross-functional training.I moved into Program Management after several years, working with US and Global clients. I enjoyed growing into this role where I could manage complex client challenges.Later, I was introduced to cybersecurity while working a very large project on the MUFG Enterprise Information Security team and found a place where I truly thrive. A place where I can use all of my strengths and continue to solve some of the most complex issues.I’ve worked on many exciting and challenging projects where solutions were delivered ahead of schedule and within budget. To ensure my expertise in this space, I have continued my education and training to earn certifications in cybersecurity. My goal is to be a part of making the cyber world a better, safer place for everyone.PROFESSIONAL PERSONALITY:From MBTI, I am an ENFJ (The Teacher). ENFJs are a relatively rare type, making up only 2% of the population. I'm an idealist organizer, driven to implement my vision of what is best for all. I have a positive, idealistic outlook and enjoy helping others improve themselves and solve their problems.STRENGTHS (CliftonStrengths a.k.a. StrengthsFinders 2.0):• Achiever• Responsibility• Relator• Discipline• Focus LEADERSHIP THEMES:• Executing and Relationship BuildingLEADERSHIP STYLE:• Decisive and Excellent plannerIf you are looking for a passionate, motivated, team-oriented professional with a proven track record of quickly adapting, picking up new skills, and improving the team around them, then please email or message me.

Heather Wilcox's Current Company Details

Cybersecurity Professional | Results Driven & Client Centric Technical Program/Project Leader | Analytical | Relationship Builder
Heather Wilcox Work Experience Details
  • Ibm
    It Project Manager
    Ibm Feb 2022 - May 2022
    San Diego, California, United States
    • Member of the migration team on Data Platforms and PMO for MUFG client. Coordinated and managed work products across multiple MUFG teams to provide delivery excellence and quality.• Coordinated meetings with workstream leads and system owners to identify and produce content for the Migration Plan document and Migration Runbook established due to MUFG Union Bank, N.A. divestiture with U.S. Bancorp.• Led the Command Center during Data Load Testing, Migration Rehearsals, and live Migration. Coordinated and monitored the event schedule and activities, and established processes supporting all event activities, resulting in successfully migrating 186 systems ahead of schedule-an historical milestone for MUFG.
  • Mufg Union Bank, N.A.
    Project Manager/Software Security Program And Enablement
    Mufg Union Bank, N.A. Sep 2017 - Oct 2020
    San Diego, California, United States
    • Managed all software application security projects for Enterprise Information Security. • Instrumental in the implementation of Governance and DevSecOps Enablement Controls ahead of schedule and closed audit issues. • Determined training sessions were needed for developers on new secure coding software; partnered with the CIOO to require the developers to attend the training and as a result, the deadline for implementation was met for the product launch. • Resolved audit issue regarding Software Security E-Learning and Certification Program, and lack of compliance. Worked with the LMS team and vendors to maintain accurate training records and generate reports, within 30 days of implementation, 100% of all developers passed the mandatory courses.• Developed and supported the end-user portal that advertised the software security services in a clear, modern, and engaging way.• Supplied end-to-end service intake and delivery of software security assessments and activities.• Worked jointly with the Business Enablement, Technology, Infrastructure, and Operations teams to enhance visibility and understanding of Software Security strategy, awareness of vulnerabilities, and comprehension of processes and procedures.
  • Petco
    Business System Analyst
    Petco Jan 2017 - Mar 2017
    Rancho Bernardo, Ca
    • Led integration and re-engineering of internal API for Integration Services Group using new MuleSoft Anypoint platform.• Spearheaded project management by introducing Agile methodologies, defined epics, user stories, and tasks for project sprints.• Worked cross-functionally with teams to gather documentation and determined business requirements, including dataflow diagrams, functional specs, and enterprise data models; uploaded and housed all related information in Confluence.• Acted as liaison between vendor, domain architects, developers, and mobile app team, developed and delivered functional mapping, JSON schemas, and RAML for API build.• Successfully implemented new API Lifecycle in JIRA and API request processes that increased overall productivity and efficiency, deployed project ahead of schedule and on budget.
  • Xerox Hr Solutions, Llc
    Program Manager/Assistant Program Director
    Xerox Hr Solutions, Llc Mar 2005 - Jun 2016
    San Diego, California, United States
    • Managed multiple end-to-end projects and oversaw new implementations with Fortune 100 companies including Boeing, Raytheon, Kraft, Mars, Aramark, Rite Aid, Rolls Royce, Verizon, and US Steel. Managed customized web content in English, Spanish, and French.• Utilized MS SharePoint and Excel to develop and manage the Responsive Web Design (RWD), HealthAct and Governance projects. Recognized by the clients and internal key stakeholders for the successful deployment of the deliverables.• Planned and facilitated new vendor kick-off meetings to cover requirements, gathering and discovery, and project planning.• Led data governance projects and programs to meet internal goals and resolve client challenges, responsible for communication among stakeholders and task prioritization; actively identified and documented system defects, oversaw development and implementation of solutions, and worked with clients to confirm total satisfaction.• Coordinated product system integration, user acceptance, and client acceptance testing, determined requirements, and communicated progress and outcomes to the key stakeholders.• Functioned as subject matter expert (SME) for Life@Work and BenefitsWeb products, self-service employee portals providing payroll, benefit, wellness, and HR policy content for over 40 clients: supported clients with updates, seamless implementations and numerous annual enrollments, resulting in high client satisfaction scores.

Frequently Asked Questions about Heather Wilcox

What is Heather Wilcox's role at the current company?

Heather Wilcox's current role is Cybersecurity Professional | Results Driven & Client Centric Technical Program/Project Leader | Analytical | Relationship Builder.

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