Heather Williams Email & Phone Number

Woronora, Nsw, Au

Sydney, New South Wales, Australia

Category Portfolio Manager (Construction & Facilities Services) – management of the CFS sourcing team - Categories incl. Property & Development, Design & Construction, Hard & Soft FM services & Protective Services - annual spend ~$450M.Achievements- Stakeholder Engagement: Initiated regular meetings & workshops to foster an environment conducive to open dialogue, issue resolution, & goal alignment. Outcome was a substantial increase in positive feedback & a newfound enthusiasm for… Show more Category Portfolio Manager (Construction & Facilities Services) – management of the CFS sourcing team - Categories incl. Property & Development, Design & Construction, Hard & Soft FM services & Protective Services - annual spend ~$450M.Achievements- Stakeholder Engagement: Initiated regular meetings & workshops to foster an environment conducive to open dialogue, issue resolution, & goal alignment. Outcome was a substantial increase in positive feedback & a newfound enthusiasm for early engagement with the Procurement team.- Sustainable Procurement: Orchestrated the strategic sourcing initiative for a Renewable Energy Park ensuring long-term value for USYD & substantial commercial & reputational benefits. Led the Power Purchase Agreement, Large Natural Gas & Solar Panel tenders, all of which play a pivotal role in surpassing the University's Sustainability Goals for 2030. - Efficient Sourcing Management: Executed over 50 sourcing projects, overseeing the entire lifecycle from initial need definition to seamless contract handover. Demonstrated consistent excellence by achieving ~10% average cost reduction across initiatives, such as Design and Construct for new buildings, Cladding Replacement Program, Pandemic Cleaning, & multiple FM (hard and soft services) Panels. Cost savings ~$7 million in 2022. - Establishment of Panels: Played a pivotal role in the sourcing, implementation, & establishment ~20 Panels within COS/UI BUs. Collaborated in the development of a comprehensive reporting dashboard. This innovative tool enabled real-time monitoring of panel usage, activities, compliance, governance, spend, and savings. - Grow Relationships with Indigenous Suppliers: Significant contributor to the growth of Indigenous spend by ~$2m in 2022. These efforts not only demonstrated a commitment to diversity and inclusion but also strengthened relationships with Indigenous suppliers, driving economic empowerment and creating positive social impact. Show less

North Sydney

Reporting to the Group Directs Procurement Manager, managed the strategic procurement of the primary packaging categories – corrugate & carton board, PET resin, PET bottles, preforms – with an annual spend of ~$350m.Achievements: • Negotiated contracts with global resin supplier to secure large volumes of recycled PET, in order to meet Amatil’s sustainability commitments, in a global market where supplies are heavily contested• Conducted corrugate/carton board tender… Show more Reporting to the Group Directs Procurement Manager, managed the strategic procurement of the primary packaging categories – corrugate & carton board, PET resin, PET bottles, preforms – with an annual spend of ~$350m.Achievements: • Negotiated contracts with global resin supplier to secure large volumes of recycled PET, in order to meet Amatil’s sustainability commitments, in a global market where supplies are heavily contested• Conducted corrugate/carton board tender resulting in ~$8m+ benefit to Amatil over 4 years and commitment from suppliers for ongoing innovation• Designed and implemented an electronic Responsible Sourcing Program – covering ethical and sustainable procurement practices, human rights and labour standards, environmental standards and modern-day slavery - increasing Amatil’s supplier compliance to 90%+• Facilitated Innovation Workshops with Amatil key stakeholders and suppliers to showcase new products and trends which resulted in visually distinctive packaging to increase sales• Led Amatil’s 2020 Partner for Growth Program; galvanised 90+ suppliers to submit formal proposals against Amatil’s 6 core pillars, facilitated multiple evaluation review meetings across diverse range of stakeholders, presented recommended winners/runners-up for senior management endorsement and pivoted the awards from an attendee event to virtual due to COVID with 300+ remote attendees• Managed Amatil’s relationship with Supply Nation and Social Traders to increase awareness within the business and develop further opportunities to increase spend through these channels; identified previously unreported $340k spend with Indigenous suppliers• Spearheaded a project to overhaul Amatil’s approach for the purchase and use of date coders, labellers and consumables; RFP outcomes included a common national aligned strategy, next generation fleet rationalisation, optimised equipment, competitive rate cards and annualised savings of ~$500K Show less

Reporting to the Group Indirects Procurement Manager, managed the strategic procurement of the labour categories – blue/white collar, engineering, technical, merchandising, call centre, HR, property and site services - with an annual spend of ~$200m.Achievements: • Solutioned and implemented innovative program for managing Amatil’s Merchandising Program; utilised 7 Step Sourcing Program to lead a complex RFP – engaging and influencing multiple stakeholders - resulting in full… Show more Reporting to the Group Indirects Procurement Manager, managed the strategic procurement of the labour categories – blue/white collar, engineering, technical, merchandising, call centre, HR, property and site services - with an annual spend of ~$200m.Achievements: • Solutioned and implemented innovative program for managing Amatil’s Merchandising Program; utilised 7 Step Sourcing Program to lead a complex RFP – engaging and influencing multiple stakeholders - resulting in full outsourcing of merchandising and annualised savings of ~$3m+• Established new end-to-end process for national Equipment Services’ team for engagement of approx. 160 sub-contracted Field Services Technicians resulting in national rate cards, established supplier evaluation process, immediate negotiated cost reductions of ~$250K and annualised savings of ~$1m+• Conducted white-collar tender resulting in national supplier panel, reduced rates/fees and improved contract terms Show less

Selected by Amatil’s HR Director to establish new Contract Management Team (CMT); charter was to develop & implement HR/labour strategy, streamline workforce planning, establish compliance program across HR services, tender labour services, cost reduction & efficiency gainsAchievements: • Created and rolled out Amatil’s first Contractor Management Handbook – which had compliant and legal guidelines for engaging contingent labour across all areas of the business• Galvanised… Show more Selected by Amatil’s HR Director to establish new Contract Management Team (CMT); charter was to develop & implement HR/labour strategy, streamline workforce planning, establish compliance program across HR services, tender labour services, cost reduction & efficiency gainsAchievements: • Created and rolled out Amatil’s first Contractor Management Handbook – which had compliant and legal guidelines for engaging contingent labour across all areas of the business• Galvanised Amatil’s Supply Chain State Managers to unite in a national blue collar labour tender which resulted in a new common national strategy, alignment on a 2-supplier national model, improved onboarding processes, regular formal supplier reviews and annualised savings of $1.5m+• Amatil’s audit of the CMT team resulted in 100% compliance for all contracts managed by the team compared with a previous finding of <60% Show less

Headhunted into Amatil to lead the Australian Beverages Indirects team with 4 direct reports and a spend portfolio of approx. $250mAchievements: • Recognising a gap in the management of property and site services, created and rolled out Amatil’s first Facilities Management Strategy; tendered national FM RFP, influenced multiple stakeholders with varying agendas/requirements, negotiated and awarded contract and delivered ~$3m annualised value• Working closely with Coca-Cola South… Show more Headhunted into Amatil to lead the Australian Beverages Indirects team with 4 direct reports and a spend portfolio of approx. $250mAchievements: • Recognising a gap in the management of property and site services, created and rolled out Amatil’s first Facilities Management Strategy; tendered national FM RFP, influenced multiple stakeholders with varying agendas/requirements, negotiated and awarded contract and delivered ~$3m annualised value• Working closely with Coca-Cola South Pacific, led a team to deliver a new approach to purchasing and managing marketing Point of Sale (POS); hosted national RFP, negotiated contracts, implemented process to eliminate waste (reducing this by 30% annually) and delivering year one benefit of ~$2.4m• Addressed Amatil’s issues with it’s IT Help Desk – 35% approval rating by internal stakeholders - by hosting national RFP, negotiating contract with successful supplier and assisting with phased roll-out of new services resulting in approval rating improvement to 75% at end of year one Show less

Leading a team to management CCA's Procurement of Indirects and Packaging. Manage the procurement of the CCA Indirects portfolio - a value over $250M - over multiple categories from strategy development to commercial negotiations; supplier performance and relationship management  Manage the procurement of CCA’s Packaging portfolio – a value of over $600M – over multiple categories (board, corrugates, PET, glass, labels etc) Delivery of agreed in-year and full-year savings targets… Show more Leading a team to management CCA's Procurement of Indirects and Packaging. Manage the procurement of the CCA Indirects portfolio - a value over $250M - over multiple categories from strategy development to commercial negotiations; supplier performance and relationship management  Manage the procurement of CCA’s Packaging portfolio – a value of over $600M – over multiple categories (board, corrugates, PET, glass, labels etc) Delivery of agreed in-year and full-year savings targets on an annual basis  Development of strategic supplier partnerships with CCA suppliers to deliver value alignment with the CCA strategic direction Management of team of Category Procurement Managers to deliver sourcing outcomes across the various portfolios; collaboration with Group Indirects team to implement solutions for those countries where appropriate Show less

With split reporting lines to Australian CPO and Asia Pacific (AP) CPO, lead a team of 5 Asia Pacific Sourcing Managers and 14 Country Sourcing Managers across the travel, marketing and communications and software categories with an annualized spend of ~$800m+Achievements: • Hosted AP Travel RFP, negotiated travel agency agreement, oversaw rollout of On-Line Travel Reservation (OTR) tool throughout multiple AP countries, influenced and achieved multiple stakeholders’ agreement to adhere… Show more With split reporting lines to Australian CPO and Asia Pacific (AP) CPO, lead a team of 5 Asia Pacific Sourcing Managers and 14 Country Sourcing Managers across the travel, marketing and communications and software categories with an annualized spend of ~$800m+Achievements: • Hosted AP Travel RFP, negotiated travel agency agreement, oversaw rollout of On-Line Travel Reservation (OTR) tool throughout multiple AP countries, influenced and achieved multiple stakeholders’ agreement to adhere to travel policy (improving compliance by 25% to achieve ~97%); finalised AP hotel RFP; contributed to and finalised global airline RFP• Managed multiple software RFPs across AP region to deliver value to both IBM and its’ customers resulting in annualised savings of ~$1.5m and improved customer service Show less

With split reporting lines to Australian CPO and Asia Pacific (AP) CPO, lead a team of 5 Asia Pacific Sourcing Managers and 14 Country Sourcing Managers across the telecommunications category – data, voice, mobility - with an annualized spend of ~$1b+Achievements: • Working in conjunction with the Business Process Outsourcing (BPO) team, took over the management of 85 of Telstra’s Procurement team in-house at IBM to manage their Indirects categories• Negotiated major telco… Show more With split reporting lines to Australian CPO and Asia Pacific (AP) CPO, lead a team of 5 Asia Pacific Sourcing Managers and 14 Country Sourcing Managers across the telecommunications category – data, voice, mobility - with an annualized spend of ~$1b+Achievements: • Working in conjunction with the Business Process Outsourcing (BPO) team, took over the management of 85 of Telstra’s Procurement team in-house at IBM to manage their Indirects categories• Negotiated major telco supplier contracts for each of the 14 countries; navigated complex discussions around restrictions with government and privately owned telcos• Worked on a side-project to develop a training course on the Art of Negotiation in Procurement; travelled to each of the 14 countries to host the education sessions which were exceptionally well received Show less

Nominated by Global Procurement VP to represent AP in a new IBM global Procurement program “Project 360” – a team of 7 – to streamline and globalize end-to-end procurement processes and reduce expenses Achievements: • Attained Lean Six Sigma Green Belt and used this approach to map IBM’s global end-to-end procurement processes; directly responsible for savings in excess of US$14m (expense and headcount)

With split reporting lines to Australian CPO and Asia Pacific (AP) CPO, lead a team of 5 Asia Pacific Sourcing Managers and 14 Country Sourcing Managers across the business services category – HR programs, recruitment, market intelligence, insurance, education - with an annualized spend of ~$600m+Achievements: • Using market intelligence, established new approach to benchmarking each country’s contract and permanent labour force, resulting in cost savings and efficiencies for each… Show more With split reporting lines to Australian CPO and Asia Pacific (AP) CPO, lead a team of 5 Asia Pacific Sourcing Managers and 14 Country Sourcing Managers across the business services category – HR programs, recruitment, market intelligence, insurance, education - with an annualized spend of ~$600m+Achievements: • Using market intelligence, established new approach to benchmarking each country’s contract and permanent labour force, resulting in cost savings and efficiencies for each country• Managed national white collar and IT labour RFPs for countries where required; performed all negotiations and established supplier panels for both categories with fixed rate cards delivering ~$2.5m annualised savings across the region Show less

Sydney

Perm and Contact recruitment of mostly IT professionals; active management of contractors