Heather Ryan is a Customer Service Manager at We Sell Cellular LLC. She possess expertise in e commerce, start ups, lead generation, research, analysis and 13 more skills. Colleagues describe her as "Heather is amazing. We worked closely together on a handful of customer service initiatives during my time at uSell/PhoneX. Heather always looked out for her team to make sure they were supported and productive. She is great at thinking both strategically and tactically in her day-to-day. She puts the customer first, thinking through how they might be impacted by any change and how we might improve our process to help serve them. I would highly recommend Heather to any team looking for a strong and passionate leader. " and "Working with Heather was great. She knew our business and customers really well, and was able to bring me upto speed quickly. Together we worked on several initiatives aimed at improving not only our efficiency in handling customer support issues, but also improving the customer experience to begin with. Without her deep insight into customer experience, and understanding of internal processes we would not have been able to build internal tools that made a significant improvement on cx. She's eager to learn and improve processes, even if it means having to re-do established practices and re-think SOPs - it sounds straightforward but its very hard to take a step back and look at the whole process while you're also actively dealing with customer issues on a daily basis. I truly enjoyed working with Heather and would highly recommend her."