Heather Wurtz Email & Phone Number

Texas, United States

Raleigh, North Carolina, Us

Responsibilities:Facilitate Digital Transformation, Optimization, and Change Management functions for Customer Experience and related organizations globally. Orchestrate processes and functional operations for Customer Experience, Customer Service, Customer Support, Resource Management, Product and DevOps workflows, Procurement, Security, Compliance, and Maintenance.Impact:Process Optimization and Improvement using 28 cloud based business process flows, 4 virtual desktop, unattended RPA flows, and behavior analysis of 493 unique interactions with integrated process mining to measure successful KPI attainmentAwards:2023 WalkMe MVP (Top 10 global digital adoption professional)2022 Top 100 Digital Adoption Platform Professional (DAPpro)2022 WalkMe Realizer Award for Innovation - Best Customer Experience Finalist (top 3)

Raleigh, North Carolina, Us

Lead Customer Experience team through parallel projects to dismantle a traditional LMS and implement a Digital Adoption platform, a knowledge/content management solution with integrated intake mechanisms, and a VOC program. Including integrations to bridge the resulting engagement data from our first-party software application directly into Salesforce CRM (for executive consumption at the Account level, and Support/Success consumption at the User level) all while generating policy, process, and procedure documentation for COB.

Raleigh, North Carolina, Us

Create procurement strategy. Global Project Management (including India, AU, EU, and US) for all tools and delivery platforms, testing, and deployment for Learning organization globally. Develop strategy for knowledge management, online training, learning management systems. Partner with Executives, Business Sponsors, and Project Managers on large-scale training efforts.

Raleigh, North Carolina, Us

Navigate complex technologies and balance competing priorities to design, develop, and deliver high impact solutions in a variety of ways- from content creation and process improvement, to automation, integration, and data analytics.

New York, New York, Us

Work within a regional team to produce video and multimedia projects including system simulations, animations, virtual classroom materials and interactive electronic training for global deployment. Some of my other rolls include, post implementation, troubleshooting, testing and procurement of authoring tools, and perpetual support of deployed learning modules which require understanding of the corporate global learning management system (SumTotal) and user desktops.-Create, maintain, and support dynamic learning content-Test, procure, and deploy authoring tools and training in support of those tools-Consult with learning designers on best practices in eLearning-Develop scripts in storyboard format as well as write new and/or edit existing content as requested by the Design & Development team.-Consult with business constituents to resolve learning gaps and deploy just in time learning through various electronic delivery methodsI work with internal training teams (eLearning, Design & Development, Registration, Knowledge Management) and eLearning vendors to support planning, implementation, maintenance, and analysis of eLearning/website initiatives as well as validate the interface/interaction material to ensure feasibility, functionality, interactivity, and navigation of material.

San Antonio, Tx, Us

Fulltime Honors student.

San Antonio, Texas, Us

USAA Property and Casualty Insurance Company, San Antonio, TexasProduction of legal contracts. High volume, high level Customer Service. Responsible for maintaining training and licenses in 47 States and all countries hosting U.S. Forces. Design and distribute intra-unit announcements, meeting agendas, and produce weekly PowerPoint Presentations for International Policy Service. Personally resolve 30 or more Member inquires and requests daily. Trouble shoot technical and philosophical issues with website and contracts within state and national guidelines.