Heather Youngblood, M.Ed., Sphr Email and Phone Number

Designed and developed 7 courses and 57 role-specific learning activities related to employee life cycle and talent management programs for new and promoted restaurant leaders in 600 company restaurants.Led the redesign and development of a 3-hour new restaurant orientation program with tools and resources to align with brand messaging and 6-day hospitality training.Partnered with home office and field leadership to design and develop Respectful Workplace and #AlwaysLearning… Show more Designed and developed 7 courses and 57 role-specific learning activities related to employee life cycle and talent management programs for new and promoted restaurant leaders in 600 company restaurants.Led the redesign and development of a 3-hour new restaurant orientation program with tools and resources to align with brand messaging and 6-day hospitality training.Partnered with home office and field leadership to design and develop Respectful Workplace and #AlwaysLearning classroom seminars for leaders at the annual all company convention. Show less

Responded to member company inquiries by providing guidance and best practices pertaining to a wide variety of human resources and management topics, including: engagement, performance management, training and development, benefits, policy development, and employee relations.

Provided financial well-being education and resources to help employees across the enterprise leverage the financial components of their benefit offerings and support plans for retirement. Increased personal financial acumen in distribution centers by creating training resources and program logistics that resulted in 345 one-on-one appointments.Managed 10 financial well-being vendors and represented financial benefits at annual well-being expos with 3500+ employees in attendance… Show more Provided financial well-being education and resources to help employees across the enterprise leverage the financial components of their benefit offerings and support plans for retirement. Increased personal financial acumen in distribution centers by creating training resources and program logistics that resulted in 345 one-on-one appointments.Managed 10 financial well-being vendors and represented financial benefits at annual well-being expos with 3500+ employees in attendance and 93% satisfaction rate. Show less

Business Partner to the Finance pyramid responsible for training and development, project management, and leadership development. Designed, developed, and implemented a quarterly training program that advanced talent management skills for 440+ Finance leaders, with focus on coaching, influence, and talent assessment. Received consistently positive feedback and 4+ out of 5 on satisfaction ratings.Consulted with Finance leaders and developed training for 100 leaders across HQ… Show more Business Partner to the Finance pyramid responsible for training and development, project management, and leadership development. Designed, developed, and implemented a quarterly training program that advanced talent management skills for 440+ Finance leaders, with focus on coaching, influence, and talent assessment. Received consistently positive feedback and 4+ out of 5 on satisfaction ratings.Consulted with Finance leaders and developed training for 100 leaders across HQ to optimize expenses through effective and standardized budget development processes. Supported the creation of a Budget Captain Playbook, process calendar, SAP e-learning, and wiki page resources. Collaborated with multiple HQ OE & HR teams in expanding New Leader Series; a 6-month program to on board newly hired, promoted, and transferred leaders. Facilitated sessions for up to 100+ new leaders. Show less

Supported both the Finance organization with training and development and the Enterprise Talent Management team on discovery and selection of new talent planning and performance management system.Led roll out of Leadership Expectations to 400+ Finance non-exempt employees, with 150+ leaders and employees attending classroom sessions. Collected and assessed current-state processes for goals and objectives, performance reviews, succession planning, career planning, talent… Show more Supported both the Finance organization with training and development and the Enterprise Talent Management team on discovery and selection of new talent planning and performance management system.Led roll out of Leadership Expectations to 400+ Finance non-exempt employees, with 150+ leaders and employees attending classroom sessions. Collected and assessed current-state processes for goals and objectives, performance reviews, succession planning, career planning, talent profiles, and talent assessment process. Conducted Voice of Customer (VOC) interviews for HR and business leader stakeholders. Show less

Partnered with senior leaders and coached on organization development opportunities, talent management, position creation and alignment, and leadership development.Managed all benefit processes, including vendor relationships, open enrollment, billing, wellness activities.Investigated and responded to employee relation claims, advised leaders on conflict and legal resolution. Recruited for technical, engineering, and professional positions.

Managed the HR function of a 300 employee Target store and led a team of 6 responsible for payroll and administrative store support.