Heather Wood Email and Phone Number
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With over 20 years of banking experience and diplomas in General Banking, Consumer Lending, and Bank Operations, I currently serve as the Assistant Vice President of Strategic Partnerships at AmeriCU Credit Union, a member-owned financial cooperative that provides a full range of financial services to over 150,000 members across Central and Northern New York.My role is to create and execute strategies that enhance the value proposition and growth of the organization, by working with internal and external stakeholders to identify opportunities for collaboration, innovation, and efficiency improvement, and to ensure alignment with the credit union's vision and mission. I am a dynamic and dedicated leader who thrives on challenges and embraces change. I have a strong analytical and customer-centric mindset that enables me to integrate multiple components of member/customer service, technology, and process into a formula for success. I am passionate about advancing the credit union movement and developing the next generation of leaders in the industry. I am honored to have received the Outstanding Young Professional and the 40 Under Forty awards for my contributions and achievements.
Americu Credit Union
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Assistant Vice President Strategic PartnershipsAmericu Credit Union Aug 2023 - PresentRome, Ny, Us
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Assistant Vice President OperationsAmericu Credit Union Dec 2020 - Aug 2023Rome, Ny, Us
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Financial Center ManagerAmericu Credit Union Feb 2003 - Dec 2020Rome, Ny, Us•Lead all daily operations of financial center•Extensive understanding of organizational platform systems and platforms for data analysis and member service•Build, analyze, and interpret data to maximize production results•Contributes to problem solving and process design efforts•Build and foster community relations•Build and develop innovative means for efficient and accurate day-to-day operations, expanding relationships, and member service.•Train and coach staff, develop teamSpecialties: Organization, Efficiency Creator, Team Leader, Goal Oriented
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Young Professionals CommissionCredit Union Association Of New York Jan 2010 - Aug 2023The Credit Union Association of New York's Young Professionals Commission is charged with the development of strategies and practices that will assist the Association and credit unions in recruiting young adults as employees and volunteers, as well as to develop and promote young adults into positions of leadership within the New York credit union community.
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Sales RepresentativeMutual Of Omaha Nov 2001 - Apr 2003Omaha, Ne, UsBuilt and developed clientele base through insurance sales on a needs based analysis. Collaborated with clients to assess individual financial situations and develop strategic financial planning solutions. Provide customer service to policy holders while maintaining continuous communication with existing policyholders as well as prospects. Continued professional development by pursuing courses in Disability Insurance and Estate Planning. -
Assistant Customer Service ManagerTops Markets Nov 1999 - Jan 2002Buffalo, Ny, UsMaintained overall customer service interactions, as well as, accountability of company cash drawers and cash accountability among associates. Evaluated associate performance during periodic reviews. Provided training to new associates and coached those employees in need of additional assistance. Assisted in daily operations and management operations of store including but not limited to opening & closing the store, ordering & receiving, bookkeeping/ accounting, schedule maintenance. -
AssociateHigh Country Health Foods Jun 1999 - Oct 1999Managed customer relations, ensured adequate stock and visual appeal of retail space. Customer focused sales.
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Assistant Store ManagerGuess? Nov 1998 - May 1999Los Angeles, Ca, UsProvided exceptional customer service. Maintained sales, merchandising and displays. Scheduled and managed labor resources. Handled shipping and receiving departments. Maintained and reviewed sales, sales goals and store operations. Coached employees in sales and service techniques to help meet store production goals.
Heather Wood Skills
Heather Wood Education Details
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Onondaga Community CollegeManagement And Operations -
Leadership Greater SyracuseCommunity Leadership
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University Of Utah
Frequently Asked Questions about Heather Wood
What company does Heather Wood work for?
Heather Wood works for Americu Credit Union
What is Heather Wood's role at the current company?
Heather Wood's current role is AVP Strategic Partnerships @ AmeriCU Credit Union | Strategy | Process Improvement | Connections | Growth.
What is Heather Wood's email address?
Heather Wood's email address is he****@****icu.org
What is Heather Wood's direct phone number?
Heather Wood's direct phone number is (800) 388*****
What schools did Heather Wood attend?
Heather Wood attended Onondaga Community College, Leadership Greater Syracuse, University Of Utah.
What skills is Heather Wood known for?
Heather Wood has skills like Customer Service, Goal Oriented, Coaching, Customer Relations, Problem Solving, Microsoft Office, Team Building, Team Leadership, Banking, Microsoft Excel, Microsoft Word, Fundraising.
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