D. Heather Zea Email & Phone Number

• Remotely lead a team of 3 Sr. Managers, and 30+ Project/Program Managers responsible for multiple projects and programs for over $15Million in monthly revenue across my nationwide clients.
• Develop and drive strategic plans focused on scalability and client experience goals to strengthen operations and drive growth.
• Drive improvements to enhance operational and organizational efficiencies not only within PMO, but with multiple cross-functional teams to continuously evolve the business.
• Foster work culture of collaboration and inclusion to increase morale and reduce turnover.
• Third Tier Escalation for internal and external clients, including leading remediation plans to VP and C-Levels.
• Manage multiple products focused on managed services, including SDWAN, VoIP, Managed WiFi, Managed Router, Off-Net and On-Net Broadband, and more.

- Provide initial, as well as ongoing mentoring of Managed Services to staff and to other department directors where needed - Consult with various department leadership to assist in setting policies and procedures in conjunction with our standards for all Managed Services related departments.- Analyze existing metrics & propose enhanced metrics and.

- Manage multiple departments responsible for implementing and supporting various managed service solutions for clients- Departments in the Managed Services Office include: Technical Account Managers, three Project Management teams, Operations Engineering Group, Logistics, Network Operations Support Group, Network Operations Engineers- Manage employees.

Contingent, A Comcast Business Company West Chester Ohio

- Developed the company's program processes around all clients, including managed services projects, break-fix projects, and installation rollout projects including engineering processes, sales to operations processes, client onboarding processes, and project management templates - Managed a team of Project Managers, Team Leads, and Project coordinators.

Kettering, OH

- Managed Wireless WAN and LAN and VPN IT Deployments for auto dealerships. Primary client was KIA. - Managed Field Scheduling - Managed relationships with vendors- Supported Inside Sales on customer IT Solutions- Managed Technician Schedules, Circuit Installation Schedules, and Project Timelines- Worked closely with Research and Development Engineering.

Piqua, OH

- Administered Company LAN, Intranet, and Public Web Site- Administered Microsoft IIS Server, Domino Server- Administerd PDC, BDC with network of 70 workstations - Performed regular maintenance on servers and workstations- Developed company’s public website including HTML Coding, Flash, Basic SQL Programming, and site’s interface with IIS server - Provided.

Troy, OH

- Designed and Maintained E-Commerce website including all graphic design- Worked with customers as a sales contact to decide their computer purchases- Custom-built computers based on customers needs- Performed computer repair on customer’s personal computers