Heather Field, Cptd® Email & Phone Number

United States

Consultant in the Global Talent Acquisition department at Vanguard aligned to IT and Personal Investor early career recruitment.

Malvern, Pennsylvania, United States

Chief Technology Office, IT Learning Team

Malvern, Pennsylvania, United States

As we continue to learn more about how learners learn, the exciting field of learning analytics has emerged. As a learning analyst I use technology and data analysis to gather details about employee interactions and activities in order to curate and develop optimal learning ecosystems.

Malvern, Pennsylvania

Learning & Development, Financial Advisor Services at Vanguard

Malvern, Pa.

Philadelphia, Pennsylvania, United States

Malvern, Pennsylvania

Supported over 15,000 internal and external clients for Vanguard's Human Resources Department, ensuring timely, accurate responses and triaging speciality team members when needed. >Mastered functioning within several HRIS systems including Workday, Salesforce, IBM Filenet, Softphone, Lotus Notes databases and Sharepoint to name a few>Maintain and insure client confidentiality according to HR policies, procedures and Vanguard security standards. >Responsible for managing benefits, payroll, recruiting, talent management and change management.

Facilitate learning in state of the art computer program technologies, including computer programming, robotics, physics, science, engineering, music, art and mathDevelop and execute strategies to meet site-specific program goals (enrollment, marketing, satisfaction)Conduct needs assessments and design curriculum to fill knowledge gapsConsistently recognized with outstanding feedback in evaluation, earning an average 95% rating for teaching effectiveness

Analyzed complex billing claims for Avaya, a global leader in business communicationsAudited areas of revenue loss, investigated root causes and implemented corrective actionsReduced revenue loss by achieving 100% compliance in meeting deadlinesUtilized a variety of computer software programs to support and update billing procedures

Launched and operated import businessProduced marketing materials and pricing strategiesEvaluated target markets, promoted products, attended trade show and special eventsResearched appropriate international sourcing and forged relationships to maximize profitsNegotiated prices, terms of sales and service agreementsLaunched and maintained a websiteDirected planning, budgeting, vendor selection and quality assurance effortsAssessed vendor products and maintained positive vendor relations

Managed territory for bulk packaging, sorting and international mailing services for multinational companiesIncreased penetration of New York City and New Jersey by 30% in 2 yearsAcquired several large clients, including the American Museum of Natural History, McGraw Hill and the Metropolitan Museum of ArtConducted needs analyses, developed sales strategies and negotiated and closed profitable projects Designed and presented business cases to demonstrate benefits of service line offering

Philadelphia, Pa.

Created innovative and interactive training programs that positively and strategically impacted business objectivesDeveloped, delivered and measured effectiveness of training programsDevised milestones and monitored participant workflow and behaviors throughout the training processSpearheaded development of a training program used for all new hire employees, improving the onboarding process which resulted in increased employee satisfaction and improved customer service