Heath Harper Email & Phone Number

Irving, Texas, US

Irving, Texas, US

• Develop teams of high-potential employees through the creation of a leadership training program in conjunction with the Results-Driven Initiative on Safety and Quality (RISQ) completing an average of 60 projects per.
• Spearhead the development of training curriculum for Flowserve SIHI Vacuum pumps in emerging market of North America for customers, distributors and employees. Includes development of learning paths, improvement of.
• Create customer solutions including remote inspection programs generating new product segmented family with a potential 100-million-dollar revenue stream. Potential customer savings upwards of 250 million for Shell Oil.
• Act as liaison for North America Market FCO training, process improvement, and coaching development best practices with QRC's and key sites such as Raleigh, NC, Pasadena, TX, etc.
• Coach, mentor and drive improvements for the North America division of Flowserve Flow Control Operations including key nuclear sites and lead product organization sites utilizing Six-Sigma-LEAN and Change Management.
• Responsible for 19 million dollars in division savings through leading various site’s improvement projects as well as coaching and training.

Eagle Mountain, Utah, US

Engineered Solutions for the following:1. Micro-Laser Welding solutions for critical welding in oil&gas, medical, next-gen battery welding, etc. 2. Additive Manufacturing consulting, printer design, and solutions engineering for prototyping, ROI development for Engineering teams through rapid prototyping and placement of qualified rapid prototyping.

-We are a trusted advisor to progressive leaders seeking for performance breakthroughs.-We take organizations on the Path of Ascent to achieve results in 100 days.-We develop leaders with the capacity for making change work.-We base our success on yours, with a guarantee of 4 X ROI.Please feel free with any questions around assessments, workshops.

Salt Lake City, UT, US

As part of the communications and change adoption team in the ICS department, I help unleash the potential in all those I come in contact with. My goal is to help build skills and abilities in a way that helps everyone uncover their potential and in-turn do their best work. Along the way, I hope to continually be learning and building the best.

Starting as a Training Coordinator II, moving into managing the Learning and Performance department, I have found success by setting priorities, hitting deadlines and having fun!My team and I have done some very exciting things together. Here are some highlights of our success:-Developed and Implemented On the Job Training program for field personnel.

• Consult and complete individual projects providing customized solutions to highly detailed and difficult repair with a track record of excellent customer service.
• Evaluate software programs and make recommendations based upon the ease of use and assimilation of the products and return on investment.
• Implement project tasks from inception of ideas through life cycle to ensure exceptional end user experience while increasing efficiency from 20% to 60% on individual projects.
• Attention to detail that requires the use of 10 power microscope evaluation and constant quality control.
• Adapt to any and all needs as requested by management on a contract basis.

Minneapolis, MN, US

• Tracked, coached and trained new bankers from day one, teaching them best practices and ensuring implementation in branch development and retail sales in branch and in the community.
• Built strong relationships of trust through evaluation of needs and customizing solutions for each individual business, including workplace banking relationships as well as individuals on my team.
• Averaged over 15 quality new customer relationships per week with customer service scores in the 92nd percentile when company standard was 70 percent.
• Directed branch daily, in order to exceed metrics needed for profitability, customer service and increased acquisition as well as other Key Performance Indicators.
• Handled all aspects of interviewing, (including behavioral interviewing), hiring, separation and development of employees. Including individual training plan development and ad hoc training as required.

New York, NY, US

• After six months as a Branch Manager, I was promoted to cover all Utah branches in order to drive acquisition and increase the profitability of banking centers. I did this in part through training sales reps and.
• Educated personal bankers and branch managers on how to generate business relationships through sales training and coaching using phone and live customer interactions. Often developed customized solutions for.
• Drove acquisition programs covering the state of Utah, by partnering with small, medium and corporate sized businesses to provide rewards and discount programs for their employees.
• Created profitable client relationships working with companies like Real Salt Lake Soccer, Xango, Salt Lake School District, Park City School District, and local municipalities.
• In addition to increased year over year acquisition with double-digit growth, I used teaching strategies to effectively evolve the program and positively impact solid cross-sell key performance indicators.

Retail business (3 years) that I adapted to a wholesale business covering various clients in the Utah market and across the nation. Pioneer of Laser welding techniques and repair in the earlier days of the technology.Skilled repairman and custom jewelry designs.laserwelddesign. com

Masters Certificate Leadership Development And Change Management, 1 Year Of Study In Leadership Dev And C.M. For Large Scale Organizations.

Bachelor'S Degree, Communications

Masters Certificate In Strategic Global Organizational Leadership, Organizational Leadership

Ba, University Studies- Communications And Business Minors