I am a tactical and strategic leader dedicated to refining and creating processes to achieve specific outcomes in user experience and innovation. I believe that great innovation happens at the intersection of human experience and technology, where we extend our senses through new mediums. Guided by the Zen concept of Shoshin, I approach every challenge with openness, eagerness, and a beginner’s mindset, regardless of my level of expertise.Key Accomplishments: • Design Systems Leadership: Built and oversaw the successful establishment and adoption of consumer and employee-facing design systems across online, in-store, kiosk, and mobile experiences. • Team Management Expertise: Experienced with both single and federated UX team models, as well as 3rd party resourcing models. Collaborated with leading firms such as Adaptive Path, Frog, IDEO, Pininfarina, Infosys, Deloitte, Fjord, Razorfish, Punchcut, 8 Shapes, Toptal, and others. • User Research Development: Expanded user research programs for several public companies, growing teams from a few researchers to 10-15 specialists. • Large Team Leadership: Managed design teams of over 100 people, setting up pods, studios, tribes, and other team models. Integrated design ops processes with Agile and Program Management Offices. • UX Metrics Systems: Developed effective UX metrics systems for tracking experience improvements and showcasing progress to stakeholders. Utilized tools such as Decibel, SUS, UMUX, and analytics packages like Heap, Tealium, and Adobe Experience. • Budget Management: Design budgets from 1M to 150M for internal projects, training, and 3rd party consulting.