Heath Mccoy Email & Phone Number

Alpharetta, GA, US

Alpharetta, GA

As Operations Manager I have expanded my role to include facilitating change management for the business unit, alert management for all teams coordinating new alerts for their services, and vendor and tool management for all tools used by the operations teams. I also support the NOC when management escalation is required for incidents and outages.

Alpharetta, GA

As a Business Architect at Cisco Jasper I am responsible for contributing operations input to all projects, creating network diagrams, process flows, and driving quality improvements across the organization. I capture all operational requirements and serve as the front door for operations on all projects by working with delivery, support, technical and.

Alpharetta, GA

As the Operations Architect at Jasper I am responsible for contributing operations input to all projects, creating network diagrams, process flows, and driving quality improvements across the organization. I capture all operational requirements and serve as the front door for operations on all projects by working with delivery, support, technical and.

Alpharetta, GA

I was hired as a subject matter expert for MMS services and responsible for the greenfield deployment of Jasper's first MMSC. My role was to develop, plan, implement and support all aspects of the MMSC.

Ridgeland, MS

Responsible for daily maintenance and customer support for SMS, MMS, WAP, LDAP, CMAS, Push to Talk, Ringback Tones, Voice Mail, and AAA platforms.

I worked briefly for T-Mobile during the transition period after the purchase of SunCom Wireless. My job functions during the transition was to migrate and integrate all of SunCom's 1.4 million subscribers into the T-Mobile systems.

During my employment with SunCom I was responsible for or worked on several of the core network elements. I was primarily responsible for the Comverse voice mail systems, but also worked on the HP NonStop HLRs, Tekelec Eagle STPs, LogicaCMG SMSC, Ericsson 5E & R4 MSC, and briefly while we had one deployed the Nortel HLR. I have a good understanding of each.