Heath Mclain Email & Phone Number

Texas, United States

Dallas-Fort Worth Metroplex

DuraServ is a leading service provider in the loading dock, door and equipment industry. We deliver service on a national scale to customers with large facilities, often in multiple locations, across the US and Canada.The National/Key Accounts team is specifically designed to provide unified support to accounts in multiple regions by streamlining operational tasks and providing a single point of contact, with the goal of being the "first and best" in every market and providing an unmatched customer experience.The National Accounts team has two primary legs that support the core functions of DuraServ - new construction/capital work, and all aspects of service - emergency, reactive, and preventative.

In this role, I built a new book of business within a 5-state region. Utilizing the bidding process, I negotiate and secure new business. As Project Manager, I utilized business networking groups, door to door, referrals, and B2B sales techniques to match client needs to services offered. Completion of the sales cycle and building customer relationships allowed me to ensure customer satisfaction while attaining high-profit margins.

In my role as Sales Manager, I was tasked with building the residential sales team, streamlining processes, and increasing company revenue. To accomplish building a residential sales team I developed and implemented job postings to recruit sales team members. Company revenue was built through sales cycle completion. Sales cycle management included lead generation, property inspections, sales presentations and negotiations, insurance adjuster meetings, installation and trade scheduling, as well as collecting payments from customers. I streamlined processes through the addition of a new software to aid in project management and implementation of CRM system maximize revenue opportunities.

As an Investment Broker, I raised investment capital by managing client progression from cold calling through qualification, to the investment of risk capital. I matched qualified investors to products offered. Relationships were actively fostered with existing and potential clients.

Dallas/Fort Worth Area

In my role as Operations Manager, my objective was to strategize business processes that simplified, standardized and enabled operational excellence. My team and I worked to provide facility management leadership, targeted direction, and support and escalation paths for 1200+ key storefronts in the US and Canada. This effort was supported through analyzation of key metrics and performance indicators, as well as coaching and team building. This process included creating training material and hosting team lead and CSR meetings regarding processes and best practices.

As an Investment Broker, I raised investment capital by managing client progression from cold calling through qualification, to the investment of risk capital. I matched qualified investors to products offered. Relationships were actively fostered with existing and potential clients.

In this role I utilized Bid Process Management strategies to negotiate and secure new business opportunities. I worked to expertly match client needs to available services, ensuring customer satisfaction. I was able to demonstrate proficiency in sales cycle management, from prospecting to closing deals through conducting door-to-door and business-to-business sales, consistently achieving high profit margins per job.

As a General Manager I recruited, hired, trained, and developed high performance teams by providing leadership and direction. I created a positive and collaborative culture that aligned with company values and exceeded company revenue expectations.