Harrison Merza Email & Phone Number

Roswell, Georgia, United States

Roswell, Georgia, United States

Support new product roll outs and new operational initiatives including contributing to the development of their defined processes and proceduresManage and review JIRA tickets related to escalated issues for merchant returns, card disputes, and loan servicing issues. Responding to customers in a timely manner with effective resolution to meet business standardsBuild relationships and effectively communicate across departments within Upgrade to obtain information and make determinations relevant to resolving the customer’s issue.Assist and facilitate training for the Business Operations Team and cross department trainingAccurate review, processing and decision making related to critical programs in multiple systems in Spectrum, Marqetta, and TableauSupport operational policy and procedures by identifying and drafting improvements and updates to Confluence content.Demonstrate effective analytical and communication skills while gathering and providing information to stakeholders, and formulate decisions to resolve customer issues.

Phoenix, Arizona Area

-Interacting with customers to answer questions, provide assistance, and process requests by email-Answering customer inquiries regarding billing issues, service questions and general concerns-Provide thorough and accurate documentation to customer accounts through our communication channels-Identifying areas of opportunity for optimizing results and improving customer satisfaction.-Be a daily key contributor to improving training and development-Servicing accounts by investigating problems and finding resolutions to help overcome objections that customers may have about making payments and working towards solutions that best fit the customer needs, creating a positive customer experience -Maintain superior quality assurance results

Phoenix, Arizona Area

Selling the features/benefits of the product.Completing the credit application.Facilitating the various components of the application decision process (identity, verification, judgmental review).Negotiating loan terms (loan amount, term, APR).Gaining applicant acceptance of the offer.Building portfolio receivables by initiating loan activation.Consult to real needs of our customers and offer powerful solutions, with a goal of one call resolutions.Deliver great customer care through active listening and building rapport in our fast paced, structured environment.Produce extraordinary results measured by customer satisfaction, efficiency, call quality and meeting/exceeding specific metrics through established goals.Leverage your persuasive skills to gain applicant acceptance.Maintain a high level of knowledge of Discover products and marketing/promotions.Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes

Tampa/St. Petersburg, Florida Area

Responsible for securing financial resources through grants and appeals which will support the organization's programs and services. Also responsible for helping to build and manage the organization's brand and all aspects of marketing communications in order to raise awareness of the organization.Duties:Assist with the creation and production of print materials for events and fundraising.Develop and distribute press releases.Online newsletter development and implementation.Online marketing (all social media).Market various campaigns and programs.Conduct relevant research to identify donor populations.Help secure vendors, partners and other items for special events.

Accounting Post-Baccalaureate Certificate

Bachelor’S Degree

Activities and Societies: Usf Hillel, Human Resources Club, Honors Society