Heath Palen-Mcbee Email & Phone Number

Greater Seattle Area

Winlock, Wa

Mesa, Az

Offering Individual and Group Health, Life, Disability and Long Term Care Insurance.Protecting family's income and assets when they become sick or injured.Developed and implemented business plan at all levels for personal insurance brokerage firm. • Increased sales year over year.• Specialized in Health, Life, Disability and Supplemental Insurance for group and individual benefits.• Work with accounts to increase benefits while decreasing overall cost for the business.• Implement strategies to absorb future cost increases.• Accounts opened and managed in multiple states.• Managed book of business for Aflac regional office consisting of approx. 1000 accounts while maintaining personal book of business.

Developed team focused on continued improvement of customer needs in the helicopters repair station environment. Phoenix Heliparts, Inc. is a small company with fewer than 25 full time employees. • Reduced labor costs by revising process for receiving and distribution of $2M consignment inventory. • Contributing manager in the development of the Part 145 Repair Station Manual.• Streamlined outside repair process while reducing downtime and increasing maintenance availability.• Developed strategy and process to streamline procurement functions resulting in open PO reduction.• Coordinated and designed new warehouse area while managing move into the new facility.

Team lead that contributed to the building system focused on continued improvement for customer satisfaction and product support programs for light commercial and military helicopters. Customer support team improved the Aviation International News Product Support survey results from 9th (last) place to 2nd place within one year. During the same period customer support improved in the Pro-Pilot survey from last place to 3rd place, and also achieved an unheard of world-wide grounded aircraft rate of absolute zero.• Developed an internal system for warranty process, resulting in faster warranty decisions and customer satisfaction.• Overhauled repair process flow, reducing hands on warehouse activity and reducing internal process time from 60 to 15 days.• Developed MD Power (Parts by the Hour) process for customer support in line with customer needs.• Overhauled component repair and exchange estimate process for customer review resulting is faster customer approval.• Analyzed and implemented exchange parts pricing resulting in additional $500K+ profit per year. • Provided training to buyers in the spares forecast process resulting in increased focus and accurate purchasing.• Recovered over $4mil in company core assets through core policy implementation and management.• Captured over $900K in late fees per year through core policy and implementation and management.

Key member on the custom wheel procurement team. During this time Discount Tire became the largest customer wheel retailer in the world selling over 1M wheels per year. Discount Tire operated over 600 stores and exceeded $2B in 2005.• Developed new store product set-up for wheel, accessory, and suspension products resulting in increased initial sales.• Developed weekly reports related to forecast sales and inventory for regional VP increasing marketing plan awareness.• Improved inventory turn while decreasing on-hand inventory by $1M/week through forecast and plan adjustments.• Increased delivery efficiency by changing and coordinating deliveries with trucking companies, import brokers and steamship lines into warehouses.

Fwd Oberserver for mechanized artillary in Mesa, AZ. Unit was attached to Ft. Irwin.• Forward Observer Team Chief (MOS 13F20C2).• Supervise 2-5 people in their job duties.• Rank of Sergeant/E5 at departure from Guard duty with an Honorable Discharge.

Team member for contract work in support of General Motors Desert Proving Ground test operations. • Developed database for test information search resulting in faster vehicle identification.• Coordinate the use of 500 trucks and 50 trailers for testing on property and trips.• Coordinate vehicle shipping/receiving arrangements and data entry (U.S. and International).• Order and dispose of vehicles and vehicle parts in bulk decreasing obsolete inventory.

Stationed at Ft. Irwin as OpFor F 1/11ACR.• Trained new recruits in vehicle maintenance and initialization into desert tactics.• Rank of Specialist/E4 at departure from active duty with an Honorable Discharge.

Bs, Ba

Aa, Accounting