Heather Collins Email and Phone Number
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• Experienced, motivated product specialist and consultant with a strong background in technology, digital transformation strategy, account management, product training, and sales/solutions consulting complemented by excellent communication skills and attention to detail.• Extremely patient and understanding, able to work with a variety of personalities, and genuinely enjoy working with customers to come up with customized solutions that alleviate pain points and optimize existing resources. • Training experience both in person and remotely; additional experience in creation of training materials including video tutorials, written documentation, and FAQs.• Strong passion for SAAS solutions and emerging technologies including how to leverage those for success with B2B and B2C customers of all levels.• Quick learner with an innate curiosity for figuring out how things work; easily adapt to new situations and a natural problem solver both alone and in collaboration with a team.
Zendesk
View- Website:
- zendesk.com
- Employees:
- 7198
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ZendeskSan Francisco, Ca, Us
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Senior Customer Success ManagerZendesk Sep 2022 - PresentSan Francisco, California, Us
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Customer Success ExecutiveZendesk Mar 2019 - Jan 2023San Francisco, California, Us
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Customer Success ManagerShowpad Jun 2017 - Feb 2019Ghent, Be -
Senior Success ManagerSprinklr Jan 2016 - Apr 2017New York, Ny, Us -
Social Partnerships ConsultantOracle Jan 2015 - Dec 2015Austin, Texas, UsManage multiple customer relationships and manage accounts, as well as deliver thorough in-depth trainings of the SRM platformDeliver exceptional social media solutions according to the customers specific goals and needsMonitor customer needs and ensure they are addressed through Oracle technical solutionsGuide strategic conversations with customers and identify areas of growth opportunitiesCoordinate and lead projects with internal teams to ensure timely delivery and success -
Solutions Consultant - SocialOracle Sep 2012 - Jan 2015Austin, Texas, Us• Product technical expert and strategist in support of sales teams• Participate in discovery calls to ensure clients’ needs are fully understood and product demonstrations are constructed correctly and targeted specifically to their needs • Lead in-depth, customized product demonstrations, handle objections and ensure technical wins in relation to client critical business issues• Serve as liaison between sales and product teams, managing relationships with product managers and delivering market feedback to influence product roadmap prioritization• Lead sales enablement trainings to empower sales organization to perform initial product demonstrations• Manage the collection and dissemination of information on product roadmap, integration and vision, as well as marketing materials and competitive analysis for Oracle sales and sales consulting teams
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Product Education Manager/Customer Success ManagerInvolver Aug 2010 - Aug 2012San Francisco, Ca, Us• Created and maintained product documentation including published product tutorial videos, explaining product functionality and step-by-step instructions for customer and internal use • Lead webinar trainings of product setup procedures, capabilities and functionality for larger audiences as well as individualized product training sessions for customers• Product Evangelism: Worked closely with Program Management and Marketing teams to coordinate feature releases with updated collateral to ensure customer adoption and understanding for all products• Worked directly with customers to assist with initial set-up of products, including ongoing counsel of best practices and specific recommendations for special projects based on client goals and KPIs• Escalated customer feedback to Program Management to influence the direction of product roadmap -
Middle School TeacherPalo Alto Unified School District Aug 2008 - Jun 2010Palo Alto, California, Us• 7th Grade Social Studies Teacher• Conducted lessons covering required curriculum while including current local and world events to increase students’ critical thinking and ability to make connections between contemporary and historical events to their own lives• Contributed regularly to student IEP and SST meetings; created differentiated lessons to ensure an accessible curriculum for all students, including those with learning differences and ELL students• Involved with campus Green Team, contributing to a variety of events and causes centered on the protection, preservation and education about the local environment
Heather Collins Skills
Heather Collins Education Details
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Notre Dame De Namur UniversityEducation/History -
California State University, ChicoWomen'S Studies
Frequently Asked Questions about Heather Collins
What company does Heather Collins work for?
Heather Collins works for Zendesk
What is Heather Collins's role at the current company?
Heather Collins's current role is Enterprise Customer Success at Zendesk.
What is Heather Collins's email address?
Heather Collins's email address is he****@****cle.com
What is Heather Collins's direct phone number?
Heather Collins's direct phone number is +32933*****
What schools did Heather Collins attend?
Heather Collins attended Notre Dame De Namur University, California State University, Chico.
What are some of Heather Collins's interests?
Heather Collins has interest in Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Human Rights, Health.
What skills is Heather Collins known for?
Heather Collins has skills like Blogging, Customer Service, Zendesk, Facebook, Twitter, Google+, Microsoft Office, Pc, Mac Os, Social Media, Ilt, Training Videos.
Who are Heather Collins's colleagues?
Heather Collins's colleagues are Beto Guevara, Axel Duval, Vincent Lhuillier, Harrison Shaw, Justin Wise, Neil Irven Grandez, Lourenço Vaz Pato.
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