Heath R. O'Neil Email & Phone Number

Greater Philadelphia Area

Prior to my move, I was a Customer Service Rep at a boutique outlet store for the Spyder Athletic Brand, specializing in professional grade athletic apparel, sporting goods and technology.Integral to the customer experience, I took charge in the handling of high volume traffic, seeking professional grade apparel and advanced athletic technologies. Contributing to the overall success of operations, I minimized returns by helping the customer pick out colors and sizes that fit their immediate needs and with matching related items within their cart.Here, I educated customers on specific product designs, outlining the pros and cons of various product lines. Matchmaking customers with products to fit immediate concern and athletic requirements, I ensured satisfaction, quality and professionalism during each transaction. I also encouraged brand loyalty, trust and retention at the store location.Highlighting product value, while closing sales, I presented all options available through demonstration and use. Providing superior customer service throughout the shopping experience, I influenced buying power. I also drove increased sales and revenue to the store location by organizing merchandise displays and verticals to emphasize new inventory and sales items, based on demand, overstock and market trends.Calling attention to in-store promotions, I managed product and marketing displays, often utilizing experiential marketing techniques and allowing customers to interact with the product on display. Auditing inventory, I took accountability for all items in stock, minimizing loss, theft or damage through highly evolved loss prevention strategies. I took control of inventory, ensuring availability of popular and in-demand items, based on sales and market trends. Catering to local markets, I analyzed process for continual improvement in productivity and performance. I assessed KPIs across the sales cycle, customer experience and customer retention strategies.

Greater Philadelphia Area

Key to the inventory and assembly of store merchandise, I ensured quality throughout the unloading and sorting of newly shipped goods, while unpacking and unwrapping boxed items for placement within the store location. I assembled all in-store items for display, enticing customers to purchase chandeliers, textiles, tableware, lighting and other high-end furniture. Increasing store traffic by providing optimal customer service, I cultivated relationships and kept displays fresh, attractive and relevant to customer needs.Improving efficiencies within the inventory process, I established organization through effective stickering of products, utilization of standard storage and shelving procedures, At the same time, I maintained safety protocol within the workplace, limiting accidents within the store location. Tracking all items within the store location, I ensured availability of popular and in-demand items through innovative computer tracking systems and ongoing communication with sister locations.

Royersford, Pennsylvania

Instrumental in the leadership and direction of youth athletics within the local YMCA, I built and strengthened teams, while empowering young leaders of tomorrow. I identified the natural talents of each team member, embracing and developing their special abilities for use within the field. I placed team members, based on area of skill, strength and specialization, ensuring the stamina, agility and endurance of each player during game-play.Building confidence amongst teams, I challenged players to utilize their own talents in alignment with team strategy and exceed all expectations set forth before them. I volunteered at local events, supporting special needs children in athletic endeavors.Improving performance amongst the team, I worked to increase communications and develop the strategic direction during coaching and gameplay. I developed a series of plays for use on the field and a means for communication between team members, directly impacting wins for each team.

Royersford, Pennsylvania

Integral to the safety and security of children at one of seven community pools, I aAuthorized entry to the swimming area and permitted the use of one of the five slides. Verifying permissions based on wear of wristbands, I was alerted of those passing swimming tests and completion of safety training, which allowed me to enforce safety within the pool area and while allowing the children to use the slides.