Continuous quality improvement (CQI) specialist (analyst) with the Division of Systems Improvement covering two regions (70 counties) in West Texas. • Primary focus is using data metrics and analysis to help regional leadership identify positive performance as well as targeted improvement areas in local systems and programs. • Frequently create, prepare, and deliver presentations on systems planning and improvement with a focus on efficiency and productivity.• Lead collaborative meetings for dissemination of reports and data analysis prepared for:o Annual Business Planning and Strategic goal developmento Quarterly systems & performance reviewso Monthly data reports and evaluations.• Create Proposals, generate data informed projections, and provide effective new recommendations for all business needs.• Hosted training and workshops for field personnel to use and understand data analysis, data informed decision-making skills, and excel.• Completed frequent program evaluation and analysis to ensure compliance with policy, regulations and laws at both a State and Federal level. • Constantly evaluated systems for risk and employed risk management skills to draw appropriate conclusions and provide recommendations for corrective action.• Frequently write memorandums, reports and draft presentations for regional and state leadership.• Regularly create and deliver presentations for regional and state leadership.Accomplishments:• Partnered with Child Placing agencies and internal stakeholders to develop a targeted marketing and improved recruitment program for foster parents in Region 9 (Midland/Odessa). Achieved success as demonstrated by higher in region placement over the next fiscal year. • Overhauled Region 3 (Dallas) night shift program for scheduling and coverage. Achieved success as demonstrated by higher timely face to face contact.• Created three unique dashboard and data reports which were adopted statewide for use in targeted systems management.

• Managed high case load, coordinating services for family groups, overseeing parent and child services, engaging parents in services effectively, and facilitating communication between all parties.• Managed high stress situations, resolved conflicts, settled disputes in isolated and/or high crime areas typically involving exposure to substandard and unsanitary living conditions• Investigated reports of abuse or neglect and assessed current or future risk to children. Interviewed parents, family members, children and other involved persons. Assessed home environments for health and safety risks while gathering pertinent information related to the case.• Developed and maintained strong effective working relationship between Child Protective Services staff, Law Enforcement officials, attorneys, medical professionals and community resources.• Demonstrated respect for cultural diversity and worked effectively with diverse socio-economic populations.

Operations Manager for a Logistics company specializing in bulk materials such as plastic resin and pellets as wells as frac sand. Frontier Logistics was partnered with Frac Resources in delivering services.• Managed a 100 acre multi-function facility comprised of 12 warehouse totaling 225,00 sq. ft., transmodal/intermodal transport for pneumatic trailers, a packaging operations for both box and bag, and a large transloading operation for frac sand that included a rail yard with space for 425 bulk rail cars.• Oversaw the operation of a transloading operation that loaded up to 200 pneumatic trailers per day with frac sand. Insured the timely operation of the transloading operation by direct management of a 24hr crew. • Utilized a proprietary tracking system that allowed up-to-the-minute inventory control, detailed tracking of product movement and provided detailed documentation of all stages of the operation. • Met operations objectives by forecasting requirements; preparing schedules; analyzing variances; initiating corrective actions • Effectively interpreted and developed reports including standard operating procedures. • Maintained safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.Accomplishments:• Started groundwork for advertising and opening new material loading park (rail & semi) outside San Antonio. • Created quality control process for clean/dry material delivery. Successfully dropped number of received wet loads by over 50%. • Improved average load time turnaround from 15+ min to 12 + min

• Demonstrated strong attention to detail thru compliance with rigorous state and federal regulations and complex policy. • Exhibited high level of customer service with clients and customer. Assessed the needs of the case, provided relevant information and offered appropriate services. Responsible for resolving any problems or conflicts that arose in the case. • Displayed strong oral communications skills through frequent presentations and court testimony. Was frequently selected to train peers and new hires in preparing and testifying in court hearings. • Regularly distilled complex information so that the target audience could comprehend it well. Utilized oral skills to convince others to make positive life changes for their personal well being along with the care of their family. Accomplished this thru proactive listening and attention to non-verbal communication. • Achieved positive outcomes for over 200 children thru successful problem solving with complex case structures. Regularly assess accuracy and relevance to information attained throughout the case. Identified any problems or inconsistencies and evaluated alternative causes. Used the information obtained to make recommendations and create action plans.

• Developed and managed customer relationships by selling bank products, opening new accounts and processing loan applications. • Managed customer portfolio, analyzing new and current customer's financial needs and proactively offering new account and loan services to help achieve financial success.• Processed financial transactions with a high degree of accuracy, providing excellent customer service, and cross-selling bank products. Prepared, processed, handled money orders, cashiers checks, bank-to-bank wires, U.S. Savings bonds, traveler's checks, loan payments and cash advances. • Interacted with diverse customer base; provided customer education on products and services.• Focused on adherence to bank policy and procedures, including Federal and State regulations, maintaining broad knowledge base of privacy and security policies.

Accomplishments:• Exceeded opening day sales of twenty new accounts opened.• Exceeded monthly sales quota each month for first quarter of 2007.

Held Various Positions while in College. Worked over 30 hour per week while taking 16+ credit hours.Housing Department - Resident AssistantMaintenance Department - GroundsSecurity Department - Guard