Claire Heaton Irrv (Tech) Email & Phone Number

I have worked in Local Government Revenues and Benefits for over 25 years. My knowledge of the Council Tax & Business Rates legislation is constantly up to day and I am currently studying for my IRRV qualification.In my current role I successfully manage a large Council Tax and Business Rates team. Since being in this role I have streamlined many processes to ensure that we work effectively to provide our customers with an excellent service, as well as achieving outstanding collection rates. I am very experienced in running the Annual Billing and the financial year end processes.I relish a challenge, I am self-driven, extremely organised and have the determination (and proven track record) to manage a high performing and motivated team. I can provide several references to demonstrate high levels of achievement, performance, successful management of difficult customer and staffing situations, together with an excellent customer service record.I am used to dealing with tight deadlines, sudden changes in priorities and demanding assignments.I am a good verbal and written communicator. I have produced a wide range of documentation including tender documents, training and product manuals, process manuals and management reports. I can confidently work and communicate with people at all levels in a business.I have delivered a number of internal and external training courses. I can manage multiple processes and projects simultaneously, by adopting a thorough approach. Rigorous planning means that I can apply myself fully to my current task without distraction.I have used a large number of bespoke IT systems as well as “off-the-shelf” systems including Microsoft Word, Excel and Powerpoint. I have also worked with databases and CRM systems.Performance Management, Management, Training, Bid Management, Stakeholder Management, Presentations, Technical Support, Software Testing, Problem Solving, Writing Training and Procedure Documents

Listed skills include Account Management, Local Government, Public Sector, Training, and 42 others.