Heaven H. Email & Phone Number

Kirkland, Wa, Us

San Jose, Ca, Us

San Jose, Ca, Us

TPM for the Ads & Recommendations org at eBay! This organization leads the ML/AI recommender system that powers a $1.4B business, helping sellers reach customers with sponsored ads and organic recommendations across all of eBay.

San Francisco, Ca, Us

• Led the product team in the GA of Twitter Circle across Web, IOS, and Android, resulting in a scaled increase of top-line daily creation events (original tweets and quote tweets) by 2.8M, 75K scaled increase for daily active producers, and 83K scaled increase for monetizable daily active users • Led the client teams in releasing four Follow Nudge experiments (a feature making it simple for new users to connect from points of engagement) within a few weeks, resulting in an Android experiment increasing mutual follows by 43k• Supported quarterly planning process by leading teams (15 client engineers, 3 PMs, and 2 EMs) through opportunity sizing, road mapping, XFN dependency tracking, and OKR alignment • Drove an initiative to ensure data in storage platforms are registered, annotated, and retained per retention and personal data policies across 8 engineering teams within the growth organization •Partnered with data science stakeholders to define metrics and product vision for experiments •Negotiated external team dependencies each quarter for roadmap projects in Jira to ensure proper scoping and resourcing •Created automated status dashboards in Jira/Confluence to provide clear, concise, and effective updates to staff leaders•Facilitated bi-weekly stakeholder execution calls with Sr. Engineering Director for four product teams •Created and maintained project plans, Gantt charts, risk logs, and decision logs throughout the execution of project phases•Aided as a thought partner for product managers when making ship/no-ship decisions after feature experiments conclude•Built and maintain highly collaborative relationships with cross-functional roles in design, legal, data science, engineering, marketing, content strategy, and trust & safety

San Francisco, Ca, Us

Bellevue, Wa, Us

As a Technical Program Manager in the Platform Operations Automation & Security organization, I ensure our business partners receive efficient, scalable, secure, and redundant compute and storage services. I focus on strategic initiatives, platform standards, and compliance patching. •Manage the “Platform Program” for end of life operating systems and hardware. The program includes 4 end of life operating systems, 6,500 servers, and 200 business applications. Program efforts saved $1.2M in extended support costs•Successfully co-lead the migration of 3,500 on-prem Windows 2008 servers to supported private/public cloud Windows VMs, saving over $600 thousand in OpEx•Designed a PowerBi Dashboard to aid in strategic alignment and technical delivery of infrastructure engineering initiatives to decommission end of life software and hardware •Optimize overall effectiveness of the Platform End of Life program by identifying areas to implement automation into our processes, improve customer outreach, gain leadership visibility, and deliver a better experience for application teams managing their on-prem infrastructure•Present monthly program updates to the VP of Technology Services & Sr. Leadership within the infrastructure engineering organization•Work with Service Delivery Management, Engineering, and Technical Leads to deliver solutions that meet engineering and business requirements •Build, develop, and maintain highly collaborative and effective working relationships with key stakeholders to facilitate proactive planning and drive agreement on cross group delivery plans of record while ensuring smooth communication, risk/issue tracking, and resolutionSKILLS: Program Management, Power BI, Infrastructure Services, Server Management, Data Centers, Meeting Facilitation, Presenting, Compliance Patching, Requirement Gathering, Negotiation, SharePoint, Software Project Management, Project Planning, Confluence, Jira

Tukwila, Wa, Us

As a member of the Content Services team, I provided technical guidance and functional support for internal and member-facing applications, acted as a project manager and relationship builder for enterprise content management systems, and delivered high-quality products that aligned with business solutions initiatives.Project Management (33%)•Served as a project manager to execute the annual tax form ingestion project and meet mandatory IRS deadline•Supported the TPM with prioritizing project deliverables, maintaining stakeholder relationships, and optimizing existing processes •Onboarded 1000+ internal employees to a new content management system by creating application training aids and presenting in-person training to 10+ business departments•Served as a liaison to the Change Advisory Board for internal and external production change requestsProduct Management (33%) •Originated concise and effective application training aids to increase user experience and improve system operations•Communicated complex issues clearly and concisely to stakeholders in an enticing manner that encourages discussion and action •Developed process diagrams and workflow documentation in Microsoft Visio to analyze process improvement strategies•Conducted 10+ end user interviews to gather qualitative data on our content management products •Presented product improvements to the team to aid in solution prioritization for business stakeholders Production Support (33%)•Managed an average of 50+ incidents quarterly ensuring incidents are resolved to meet enterprise SLA goal of 99.66% for tier 1 applications •Published detailed technical documentation per production release to minimize team resolution times, increase user experience, and improve system operationsSKILLS: SQL, Vendor Management, Change Management, Risk Management, Quality Assurance & Testing, VTFS, Kanban, Scrum, RCA, Public Speaking, Production Support, Business Analysis, Product Owner, Sprint Planning

Tukwila, Wa, Us

Business Support Analyst Intern - As a member of the Technology Business Support team, I reported to the Director of Technology Business Support, supported 200+ employees within the IT division, and contributed to several efforts including, but not limited to:•Composed Monthly Business Review PowerPoint decks for Executive Management, while driving communication plans and organization strategies to meet deadlines every month•Initiated process improvements around Monthly Business Review, saving 250+ hours of time annually•Collaborated with Senior Member Experience managers to conduct focus groups for the development of business criteria, supporting thousands of BECU customers enterprise-wide•Audited 20+ software applications for the information security team, including critical deliverable reporting•Developed, planned, and collaborated with Directors and Senior level managers to coordinate releases and training for employees, assisting BECU enterprise-wide•Drafted IT weekly articles and emails for internal communication to filter information to IT employees and drive engagement•Researched and supported departments budgeting and annual planning processesSKILLS: Executive Communication, Budget Reconciliation, Asset Management, Microsft Publisher, Recruitment, ServiceNow

•Billed 200+ invoices per week utilizing QuickBooks to ensure accurate balances and exceptional service for all customers •Weekly reconciliation of past due balances to verify and acquire monthly revenue utilizing Excel •Collaborated with accounts payable clerk, design team, and customer service representatives to resolve customer conflicts within 24 hours•Managed customer interactions via phone, email, and in person providing customers with a satisfactory experience•Processed 10+ checks daily to secure daily revenue

Quality Assurance

Associate'S Degree, Business/Commerce, General