Heaven H. Email & Phone Number

San Jose, CA, US

San Jose, CA, US

TPM for the Ads & Recommendations org at eBay! This organization leads the ML/AI recommender system that powers a $1.4B business, helping sellers reach customers with sponsored ads and organic recommendations across all of eBay.

San Francisco, CA, US

• Led the product team in the GA of Twitter Circle across Web, IOS, and Android, resulting in a scaled increase of top-line daily creation events (original tweets and quote tweets) by 2.8M, 75K scaled increase for daily.
• Led the client teams in releasing four Follow Nudge experiments (a feature making it simple for new users to connect from points of engagement) within a few weeks, resulting in an Android experiment increasing mutual.
• Supported quarterly planning process by leading teams (15 client engineers, 3 PMs, and 2 EMs) through opportunity sizing, road mapping, XFN dependency tracking, and OKR alignment
• Drove an initiative to ensure data in storage platforms are registered, annotated, and retained per retention and personal data policies across 8 engineering teams within the growth organization
• Partnered with data science stakeholders to define metrics and product vision for experiments
• Negotiated external team dependencies each quarter for roadmap projects in Jira to ensure proper scoping and resourcing

San Francisco, CA, US

Bellevue, WA, US

• As a Technical Program Manager in the Platform Operations Automation & Security organization, I ensure our business partners receive efficient, scalable, secure, and redundant compute and storage services. I focus on.
• Manage the “Platform Program” for end of life operating systems and hardware. The program includes 4 end of life operating systems, 6,500 servers, and 200 business applications. Program efforts saved $1.2M in extended.
• Successfully co-lead the migration of 3,500 on-prem Windows 2008 servers to supported private/public cloud Windows VMs, saving over $600 thousand in OpEx
• Designed a PowerBi Dashboard to aid in strategic alignment and technical delivery of infrastructure engineering initiatives to decommission end of life software and hardware
• Optimize overall effectiveness of the Platform End of Life program by identifying areas to implement automation into our processes, improve customer outreach, gain leadership visibility, and deliver a better experience.
• Present monthly program updates to the VP of Technology Services & Sr. Leadership within the infrastructure engineering organization

Tukwila, WA, US

• As a member of the Content Services team, I provided technical guidance and functional support for internal and member-facing applications, acted as a project manager and relationship builder for enterprise content.
• Served as a project manager to execute the annual tax form ingestion project and meet mandatory IRS deadline
• Supported the TPM with prioritizing project deliverables, maintaining stakeholder relationships, and optimizing existing processes
• Onboarded 1000+ internal employees to a new content management system by creating application training aids and presenting in-person training to 10+ business departments
• Served as a liaison to the Change Advisory Board for internal and external production change requestsProduct Management (33%)
• Originated concise and effective application training aids to increase user experience and improve system operations

Tukwila, WA, US

• Business Support Analyst Intern - As a member of the Technology Business Support team, I reported to the Director of Technology Business Support, supported 200+ employees within the IT division, and contributed to.
• Composed Monthly Business Review PowerPoint decks for Executive Management, while driving communication plans and organization strategies to meet deadlines every month
• Initiated process improvements around Monthly Business Review, saving 250+ hours of time annually
• Collaborated with Senior Member Experience managers to conduct focus groups for the development of business criteria, supporting thousands of BECU customers enterprise-wide
• Audited 20+ software applications for the information security team, including critical deliverable reporting
• Developed, planned, and collaborated with Directors and Senior level managers to coordinate releases and training for employees, assisting BECU enterprise-wide

• Billed 200+ invoices per week utilizing QuickBooks to ensure accurate balances and exceptional service for all customers
• Weekly reconciliation of past due balances to verify and acquire monthly revenue utilizing Excel
• Collaborated with accounts payable clerk, design team, and customer service representatives to resolve customer conflicts within 24 hours
• Managed customer interactions via phone, email, and in person providing customers with a satisfactory experience
• Processed 10+ checks daily to secure daily revenue

Quality Assurance

Associate'S Degree, Business/Commerce, General