Senior Customer Success Manager
- Established strong client relationships and extensive portfolio of Enterprise and C-level accounts by identifying, addressing, and resolving risks to ensure success; driving software adoption and client engagement.
- Managed and executed large-scale project plans that aligned with customers’ business needs and target goals for their teams through precise methodology, budgeting and financial planning, cross-team collaborations, and.
- Conducted 1:1 meetings with clients to further promote white glove service and ensure positive outcomes with minimal error
- Acquires, retains, and pursues sales to further expand a clients’ usage of patient education technology across corporate medical practices