Heaven Macleod Email & Phone Number

Chapel Hill, Nc

Manages a team of twelve legal assistants at the company, and when not actively engaging in management duties, participates as a Senior Legal Assistant at the firm.Daily tasks involve completing call and email reviews to ensure legal assistants are following proper script and not engaging in unauthorized practice of law, monitoring workflow for each individual team member through daily statistics checks, communicating with the leadership team, and being available for questions from team members.Facilitating monthly team meetings as well as monthly one-on-ones with each member of the Tier 2 team to keep them up to date on their performance.

Chapel Hill, North Carolina, United States

Provides intake information to potential clients to assist them in determining whether iTicket.law is able to assist them with their legal needs.Assists current clients with answers to case-specific questions, providing updates over the phone when they call in. Includes reviewing previous notes left on client’s case, completed and pending tasks, and recent email communications.Leaves detailed notes on client’s cases during the initial intake process, sign-up, and whenever they call in to discuss their case to create comprehensive lines of communication with colleagues.

Williston, Vermont, United States

Fulfills customer orders for both domestic and global accounts (creating and sending POs, invoices, and processing credit card orders), organizes and updates large customer database, ships packages both domestic and internationally, works on company professional copy, and creates "How-To" guides for Operations based off workflows.Works closely with every department at MBF to ensure the company runs smoothly, which includes, but is not limited to:-Maintaining sales contacts in our CRM by doing daily clean-ups of duplicate contacts to create stream-lined communications, as well as editing existing contacts and creating new ones with the most up to date information possible. -Researching for trade shows by creating short bios about guest speakers, hotels in the area, places to eat, and ways of transportation. Helps to curate each binder for individual trade shows while working closely with marketing to make sure we are on schedule. -Answering the phones and connecting with customers in a positive manner, transferring each caller to the proper department (sales, IT, etc.).

Williston, Vermont, United States

Fulfills customer orders for both domestic and global accounts (creating and sending POs, invoices, and processing credit card orders), organizes and updates large customer database, ships packages both domestic and internationally, calculates the monthly inventory for the entire company, answers phones to assist with customer questions, works on company professional copy, creates "How-To" guides for Operations based off workflows, and sends and logs authorization codes for customer software orders.

Maintains accuracy and formatting scores of above 4.50 (out of 5) while working with a variety of clients who need audio transcribed. Submits audio transcripts in a timely manner with a current on-time submission rate of 100%, as well as a perfect commitment ratio to projects.

Burlington, Vermont, United States

Assisted in helping client find agents through detail-oriented, multi-step process that included in-depth research on client, reading large manuscript, creating comprehensive spreadsheets, and open communication about what was happening at all times. Created template query letters, filled in query letters with specialized information about both the agents that were queried and the client. Managed Facebook social media page from beginning of April 2020 until end of April 2020, designed all Canva graphics for four separate types of posts which became the standard template for each. Scheduled posts in advanced, and communicated with Ally to create a Facebook page that people want to interact with; within first month garnered over 100 likes.

Burlington, Vermont Area

Helped to fix student and faculty's broken and/or missing I.D. cards, as well as navigating students and staff around the building and answering general questions they may have.

Williston, Vermont

Cleaned up customer databases and backlogs for around 3000 accounts, organized file and storage areas, shipped packages (domestic and international), cataloged inventory, fulfilled customer orders and sent invoices. Helped in creating employee itineraries for trade shows, included finding hotels and calculating travel costs, as well as formulating social media posts regarding important announcements with technological breakthroughs the company was involved in.

Williston, Vermont

Shipped packages domestic and international, received shipments, processed customer orders, and billed invoices. Helped with research for multiple trade shows; included writing small biographies about guest speakers for those who attended the shows.