Heavon James Email & Phone Number

Charlotte, North Carolina, United States

Concord, North Carolina, United States

- Implemented strategies with the Safety, Learning and Operations teams to improve the productivity and performance of fellow associates. - Successfully exceeded productivity targets, while maintaining an exceptional quality rate above 95%.- Strategically managed fulfillment workload while assisting with new hire training, orientation and development.- Collaborated with leadership to develop and implement workforce plans.

Concord, North Carolina, United States

- Recognized by leadership for maintaining an average of 92%+ customer satisfaction by expressing empathy, listening effectively and having patience towards members.- Thrived in a remote and fast-paced customer service environment by effectively managing a high call volume of 50+ calls per day. - Meticulously assisted customers with various inquiries, including billing, the processing of new or existing VPP policies and policy modifications. - Analyzed customer needs and provided best options, including upselling products and services.

United States

- Acted as a mentor for new technical talent, while assisting with onboarding, training and implementing performance improving strategies. - Provided exceptional remote support to customers' technical support inquiries by referring to internal knowledge base.- Documented known bugs and outages reported by engineers, resulting in proper information and troubleshooting provided to customers. - Maintained an in-depth knowledge of Apple products, apps and software to effectively educate and communicate findings with customers.

Mcdonough, Georgia, United States

- Remotely assisted with B2B billing transactions and reports, including profit & loss statements, case and claim reports.- Educated new hires on standardized practices to achieve increased productivity with minimal errors.- Executed hyper-organized approach when maintaining updated and detailed records of dispatched calls in electronic database.- Used judgment and initiative in handling confidential matters and requests.

Atlanta, Georgia, United States

St Marys, Georgia, United States

- Received promotion within 3 months of employment with organization.- Displayed advanced communication skills while managing and monitoring all incoming and outgoing correspondence via email, fax and postal mail.- Organized and coordinated conferences and meetings; transcribed minutes of meetings.- Produced effective filing system that provided substantial boost to productivity and organization.

St Marys, Georgia, United States

- Assisted with grant writing projects that increased the organizations funding for the fiscal year.- Researched and analyzed data to develop county reports with use of Microsoft Excel and Microsoft Word.- Created training material that was utilized by executives of multiple non-profit organizations to implement newpractices for community records.- Engaged in numerous projects simultaneously to establish community relationships; effectively bringing awareness to underage alcohol and drug use, misuse and abuse.- Coordinated drunk driving simulation for High School event.