Heba Abdullah Email & Phone Number

Bahrain

Manama

Manama - Seef

Executive Support:  Drafts and/or prepares emails, memorandums, reports, presentations, correspondence and meeting materials.  Gains a general working knowledge of all departments within the group in order to handle inquiries or redirect them to the appropriate department.  Attend meetings in order to record minutes  Create/distribute minutes of meetings.  Maintain contacts database.  Maintain filing system.  Maintain electronic records of all correspondence… Show more Executive Support:  Drafts and/or prepares emails, memorandums, reports, presentations, correspondence and meeting materials.  Gains a general working knowledge of all departments within the group in order to handle inquiries or redirect them to the appropriate department.  Attend meetings in order to record minutes  Create/distribute minutes of meetings.  Maintain contacts database.  Maintain filing system.  Maintain electronic records of all correspondence, reports and related materials.  Serve as the primary point of contact for the GM’s office.  Take action as appropriate, summarizes, and prepares background documents and responses accordingly.  Proactively manage all correspondence to and from the GM’s office. • Coordinate, manage and prioritize the day-to- day activities of the GM.  Manage the flow of documentation that comes for signature by the GM.  Draft and/or prepare emails, memorandums, reports, presentations, correspondence and meeting materials.  Manage the GM’s office expenses, manage the petty cash, and prepare monthly expenses statement  Create/distribute minutes of meetings.  Coordinate complex travel arrangements and itineraries visiting guests with HR coordination. Schedule Management:  Manage the GM’s calendars, anticipating the need for and scheduling appointments.  Receive visiting VIP guests and groups, arrange for their accommodation, welcome food, airport transfers, restaurants reservations etc. External Affairs:  Prepare Invitation/ Letters to the Governmental Sector  Arrange meeting with the Ministries/ Governmental Sector.  Create and maintain relevant social media accounts.  Setup daily tasks and activity for all social media outlets.  Keep track of social media trends and competition.  Deliver monthly reports with statistics and results for each account. Show less

Bahrain

To operate and monitor all systems within the control center in an efficient mannerensuring that all work is undertaken in compliance with the operating proceduresand the codes of practice. * To conduct travel management plans for personnel internationally includingcompany operations overseas (Africa & others). The process involves tracking andmonitoring locations of personnel, flights and routes. * To actively access approved web sites, open source information… Show more To operate and monitor all systems within the control center in an efficient mannerensuring that all work is undertaken in compliance with the operating proceduresand the codes of practice. * To conduct travel management plans for personnel internationally includingcompany operations overseas (Africa & others). The process involves tracking andmonitoring locations of personnel, flights and routes. * To actively access approved web sites, open source information and contactsprovided to build up information, concerning potential threats or risks to employeesengaged in work overseas, in particular Africa. * To liaise with the Police, other agencies and members of staff to ensure theappropriate use of the system. To include all evidential records and witness statementsto a standard acceptable to the rules of evidence. * To assist operationally in crisis management and emergency incident management inaccordance with emergency plans. * To maintain the provision of information required by the CCTV supervisor to assistthe monitoring of the CCTV system and other security systems in accordance withthe regulations set up by the company. * Playing a full and active role in the running of the CCTV system to ensure aneffective and efficient service is provided. * To implement emergency and incident procedures whilst on duty and to keep aclear concise written record of events. * To ensure all operational procedures, records and video tapes are securelyand confidentially stored in the Control Room. * To work in an internal and external customer related way in accordance with adoptedprocedure and good practice. * In charge of access control management.  Show less

Handlings switch board operations. * Greet Customers and ensure they are escorted to the concerned department. * Greet and escort VIP Guests to the CEO office. * Managing (In-out coming) Mails on daily basis. * Schedule meetings upon management requests. * Provide direct manager with full assistant in all related admin work. * Organizing building maintenance / sanitation / cleaning. * Assist PR with organizing special events. * Reporting to HR on daily… Show more Handlings switch board operations. * Greet Customers and ensure they are escorted to the concerned department. * Greet and escort VIP Guests to the CEO office. * Managing (In-out coming) Mails on daily basis. * Schedule meetings upon management requests. * Provide direct manager with full assistant in all related admin work. * Organizing building maintenance / sanitation / cleaning. * Assist PR with organizing special events. * Reporting to HR on daily basis in regards with Employees dress code Policy. * Escalate customer complaints to higher management. * Report incoming customers / phone calls / Mails to department head on daily basis.  Show less

Responding to customer inquiries on daily basis. * Cross selling ( Products and Services ) * Solving customer complaints and escalate to higher management if necessary toensure efficiency. * Promote products to customers by explaining the features. American Express - Direct Sales Agent (2005 September – 2006 January) Training,* Look for prospect clients. * Cross selling ( credit cards ) * Coordinate with risk department for approvals. 

Education record

Education record