- Process all service requests for new accounts, existing ones and various customer requests related to bank products and services with needed due diligence.- Solving account issues, updating account information and maintaining customer records.- Follow up day to day operations related to own jobs in concerned department to ensure continuity in work and finalization of pending cases. - Compliance with all relevant CBE and AML Regulations. - File and carefully maintain bank data, documents in an efficient and timely manner according to the banks SOP.- Ensure sending all operational documents to central operations departments according to the standard turnaround time / cut-off time.- Coordinate with retail operations unites or any other concerned departments to resolve any customer problems, complaints and quires.- Ensure safe and proper custody of security items.- Perform issuing certificates requested by customers .Handling all trade finance related transactions in terms of;- Process applications received from customers related to LG’s, LC’s, IDC’s, Money Transfer and collection.- Execute and record the transactions on the system according to the bank set instructions procedures and CBE regulations.- Delivers finalized issued and stamped documents to customers. - Implement service quality standards to maintain the customer satisfaction and attract beneficiaries.- Prepare required reports on due time and meet target dates for assigned tasks to be delivered back on time.

- Provide administrative support & manage the day-to-day operations of the department.- Organize & maintain documents, reports & records.- Prepare & edit memoranda, charts, reports & presentations.- Prepare responses to correspondences containing routine inquiries.- Schedule and coordinate appointments, meetings, including registration and travel arrangements.- Prepare Audit committee agenda and write the meeting minutes. - Determine matters of top priority & handle accordingly.- Open, sort & circulate incoming correspondences - Write & handle confidential correspondents & sensitive documents. - Assist the follow-up division in preparing master file for all audit findings from all issued final audit reports. - Maintain a follow up system to keep track of the findings’ progress, deadlines and reporting back on all issues. - Assist in reporting the follow up results on monthly basis to the Director of the Quality Assurance and follow up.

- Dependable for sending and receiving all International Certificates and packages relating to Fitness provided by Gold’s Sports Sciences Academy (ISSA) (International Sports Sciences Association).- Scheduling Courses and agreements with lecturers.- Compose and type correspondences as well as other documents.