Heba Bassel Email & Phone Number

Cairo, Egypt

Receive, review and follow up on approval for LG applications and FIDBC documents.· Receive and issue form 11, and stamp / endorse related documents received from applicant.· Receive, contact drawee and obtain approvals regards documents received from abroad FIDBCs / LCs.· Issue and pass relative entry for LGs / FIDBCs / LCs.· Register Form 4, Maturity Diary and LG Register.· Prepare all necessary reports for LGs, form 4 and FIDBCs either internally to relative Bank Dept. or to ministry of Finance.· Type, stamp and deliver LGs to customer after obtained authorized signature.· Archive / file the LCs, FIDBCs and LGs .· Issue L/Gs confirmation. · Implement C/Rs terms concerning special tariff & send them to bills center· Obtain proper loans documentations & approvals under L/C (TRs & PNs) .· File / check TRs & PNs details & dispatch same to loans center .· Send tracers for undelivered documents on hand to clients and A/C officers.· Check Drafts, received from abroad and obtain client’s acceptance· Reply to correspondence tracers under FIDBC’s.

Cairo, Egypt

Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship.- Provide the assigned portfolio of affluent customers with personalized service; so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty.- Equip existing affluent customer with the Fidele package.- Maintain a superior customer service experience including pre-empting issues and proactive servicing.- Ensure delivery of customer promise and practice brand values, continue to maintain and improve the quality of service offered. - Maximize profitability from the priority base.- Actively identify new customers, grow affluent customers portfolio by introducing higher number of 'NTB' ‘new to bank’ affluent customers.- Up-sell and cross-sell other bank products and services to existing customers. - Minimize customer attrition.- Maintain customer contact in accordance with identified commercial activity of the portfolio management rules.- Train and coach subordinates (Particularly new recruits + graduate trainees). - Assist Branch manager in the setting of sales action plan related to the branch. - Periodical evaluation of performance level versus target. - Follow-up with other (Credit/ Operations) Departments, pipeline or tools available on pending cases. - Follow-up / track in coordination with branch manager on the progress of outbound calls, referrals from teller counter, in addition to the preparation and submission of weekly activities. - In case of mixed portfolio identify and act on opportunities for upgrading customer from intermediate to affluent.Quality & Service - Ensure that all customers’ requests/ inquiries are handled and covered with service Excellency - Handle and escalate customer complaints as appropriate

professional Makeup Artist certified by SAMER KHOUZAMI & FILLIPE MAGALHEAS

Cairo, Egypt

Reviewing In/Out invoices.Following up outstanding invoices and Following up bank transfers.Preparing,reviewing and raising client invoices.Making Adding and deducting.

Cairo, Egypt

Handling exhibitions and marketing activities for Unilever, Mansour, Promoseven agency and GWT agency