Heba Kamel Email & Phone Number

Egypt

-Creating digital strategies across a range of channels, managing e-commerce, SEO/SEM, and social media teams, and developing marketing plans.- Planning and managing our marketing database, email, and display ad campaigns, as well as many other facets of our digital marketing department.-Developing marketing strategies with clear objectives for various.

Qatar

• Plan and execute all digital marketing, including SEO, marketing database, email, socialmedia and display advertising campaigns
• Design, build and maintain Oola social media presence
• Measure and report performance of all digital marketing campaigns, and assess againstgoals (ROI and KPIs)
• Brainstorm new and creative growth strategies
• Measuring and reporting on the performance of all digital marketing campaigns

Doha, Qatar

• Design, build and maintain social media presence for FRAME clients
• Creating Social Media Strategy with the Planning Director.
• Developing many campaigns (commercial and engagement ) that serve the clients objectives.
• Creating a social media marketing content plan and monthly calendar
• Monitoring, measuring the performance of all social media platforms and campaigns.
• Creating monthly reports that evaluate social media engagement rate, followers and content.

Egypt

• Develop the Digital Marketing strategy within brand guidelines engaging with key internal and external stakeholders, with care to achieve traffic and conversion objectives of the eCommerce channel Manage all direct.
• Manage Online Consumer Base Development
• Manage self services Revenue budgets
• Manage Online Product range innovation & availability
• Online Self services Consumer commercial SPOC
• Manage Online project development & implementation

• Social Media Engagement Senior team member;- Strategy & Plan
• Design & Implement the Company’s Social Media Strategy, developing brand awareness, generating inbound traffic and encouraging product adoption in coordinates with the internal Marketing and PR teams to support their.
• Development and Execution of comprehensive, annual social marketing strategy and content calendar which bring us better engagement rate and number of follower growth.
• Aligning Vodafone Egypt social Media strategy with other OPCS /VF group & with the Global Social media strategy to be always in a leadership position.- Operation
• Develop & manage the day to day activities on all Social Media channels
• Set the weekly calendar for all social Media channels (including the banners/wording/timing ….etc).

Responsible for monitoring and investigating usage for roaming customers in a timely and accurately manner, containing risk while maintaining customer satisfaction, and align high usage work with our CRM initiative.

Handle premium & platinum customers’ complaints