Technical Support Engineer
CurrentI've had a lot of management and leading roles, in addition to some coaching roles for the new comers beside doing my main job responsibilities that can be summarized as below :-Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.-Gather customer’s information and determine the issue by evaluating and analyzing the symptoms .-Diagnose and resolve technical hardware and software issues-Follow standard processes and procedures-Identify and escalate priority issues per client specifications-Redirect problems to the appropriate concerned team. -Accurately process and record call transactions using a computer and designated tracking software-Offer alternative solutions to the customers with the objective of retaining customers and clients business-Organize ideas and communicate oral messages appropriately to the customers.-Follow up and coordinate scheduled call backs to customers when necessary
