• Taught a variety of math areas including algebra, geometry, trigonometry, and calculus. • Planned and managed lessons.• Developed quizzes and exams for assessment. • Provided individual support and help for students who needed it.

• Actively engage in the development of the curriculum for the Cornerstone veterinary practice management system training.• Provide remote customer support related to preparation of Company product or service installation, training and/or troubleshooting according to established policies and procedures and applicable regulatory guidelines. • Train customers in setup and some use of Company products, equipment and services. Provide training in a variety of formats, as well as… Show more • Actively engage in the development of the curriculum for the Cornerstone veterinary practice management system training.• Provide remote customer support related to preparation of Company product or service installation, training and/or troubleshooting according to established policies and procedures and applicable regulatory guidelines. • Train customers in setup and some use of Company products, equipment and services. Provide training in a variety of formats, as well as documentation and other materials. Ensure customer satisfaction in the setup of Company products and services.• Troubleshoot customer problems and issues with Company products and services. Diagnose and fix problems with assistance of implementation resources and others as needed. • Provide support for new customer installations prior to go-live events, responding to any issues that arise ensure a smooth customer experience.• Communicate customer needs for additional products and services to Implementation team, sales team, research & development and others. Communicate with other teams and additional resources to address customer issues as needed and ensure ongoing customer satisfaction.• Document customer interactions. Show less

• Provided front-end phone support to nationwide veterinary client base.• Provided training and mentoring in the development for co-workers.• Provided professional and quality customer service by utilizing communication and trouble-shooting skills.• Worked with SQL server to troubleshoot escalated technical problems.• Educate clients on computer or peripheral needs. • Answered user questions and solve user problems efficiently, accurately, and in a friendly manner… Show more • Provided front-end phone support to nationwide veterinary client base.• Provided training and mentoring in the development for co-workers.• Provided professional and quality customer service by utilizing communication and trouble-shooting skills.• Worked with SQL server to troubleshoot escalated technical problems.• Educate clients on computer or peripheral needs. • Answered user questions and solve user problems efficiently, accurately, and in a friendly manner. • Logged summary of each call made.• Successfully communicated complex computer systems issues technical and non-technical users. Show less

• Taught different levels of algebra to 8th grade students.• Developed lesson plans, evaluated and graded student work.

• Taught different levels of algebra to 9th-10th grade students.• Taught calculus to 12th grade students.• Developed lesson plans, evaluated and graded student work.

• Designed and Developed Software for the Platform Systems Management Infrastructure.• Authored a paper describing the error handling mechanism in IBM Director to promote knowledge to the cross functional team.

• Designed and coded an object representation of a new disk array product, Triton, providing the ability to configure it, utilizing Object Oriented development process.

• Implemented an address validation GUI (back end and front-end) for the Trading Partners Database Team improving validation efficiency and providing a quality system tool.• Expanded, coded, and debugged components for the CORBA/JAVA API.

• Helped talented elementary and middle school students with their math skills through the Math for High Achievers program by teaching them new mathematical concepts and evaluating their progress.

• Converted QuatroPro code to Visual basic using MS Excel and Object Oriented Programming which lead to an efficient, easy-to-understand and maintain code that increased the execution of the program and saved the company time.