Heba Refaee Email & Phone Number

Dubai, United Arab Emirates

• Conduct marketing research and clients’ analysis for Shaghf Alriyada’s products and services.• Build, plan and manage the overall digital marketing strategy.• Manage and oversee various digital marketing channels.• Oversee all the company's social media accounts.• Collect and implement ideas for improving the quality of online content for both the company's websites and services.• Research competitors and provide suggestions for improvement.• Stay updated with industry and market trends and best practice.• Create, design and establish all the related digital marketing campaigns, events and business promotion for Shaghf Alryiada services in UAE.• Manage the development & implementation of the company marketing strategy.• Design and implement the digital marketing plans and the needed artworks with the design team.• Reply the client’s inquiries that sent by the website Live Chat, social media direct message and email.• Manage the social media monthly plan and Ads.• Manage Shaghf Mall and Alqfza back-end website.

Giza, Al Jizah, Egypt

• Create a comprehensive strategic global marketing plan for the new & existing products.• Manage all the related marketing campaigns, events, digital marketing in Egypt• Manage the development & implementation of the company marketing strategy.• Support the creation of all marketing collateral & Sales support tools.• Perform market segmentation, targeting& positioning for each product.• Ensuring the brand identity and positive brand image is kept in all communication with customers, company' partners and clients.• Actively develop, identify, plan and execute marketing strategy.• Actively lead social media content creation and social media related community initiatives with focus on Egypt and the Middle East.• Develop and maintain contact database.• Monthly reports on Marketing and social media analysis and activity.• Communicate with industry professionals and influencers via social media to create a strong network including constructive feedback from both clients and partners.• Assist in developing strategic marketing & Branding plans to meet the goals and objective of the company.• Handling day-to-day marketing activities such as: activity preparation, supplier handling, agencies, etc.• Participate, Support in organizing and executing events and exhibitions in Egypt and abroad.• Develop and produce marketing and promotional materials.• Develop and executing plans for all e-marketing campaigns.• Update databases and using a customer relationship management (CRM) system.• Design, build and maintain the company's social media presence and website management.

Giza, Al Jizah, Egypt

• Identifying the appropriate client segment.• Create marketing study for each client, determine their strengths and weaknesses and choose the appropriate service.• Contact the potential clients and schedule business meetings for presenting our proposals.• Conduct business meetings with the clients and present the proposed services and products.• Analyze the clients' websites and present the suitable and effective development plan.• Create and finalize the financial offers.• Send technical and financial offers to the clients via e-mail.• Create ads campaigns and sent them by SMS or through What's App.• Create and coordinate the execution of the social media plans and strategies for the company page on Facebook.• Receive clients' calls and answering their inquiries regarding the company's services.• Record clients' data on Vtiger CRM customer database.• Follow up with our prospective clients.• Create and finalize the service contracts.• Follow up the collection of the company's periodical invoices.• Reply to the clients' messages and comments on the company's Facebook page.

6Th Of October, Al Jizah, Egypt

• Organize and conduct meetings (producing agendas and taking minutes).• Coordinate mail-shots and similar publicity tasks.• Send Emails to the company' clients (current and potentials).• Contact with our clients to help them choosing the right products from the range of the available lists.• Follow up client's requests with stakeholders like the printing house by emails or phone calls.• Develop and implement new administrative systems, such as record management.• Record office expenditure and managing the budget.• Organize the office layout and maintaining supplies of stationery and equipment;• Organize meetings with staff, preparing agenda and taking minutes.• Oversee the recruitment of new staff, sometimes including training and induction.• Reply to customer enquiries and complaints.• Review and update health and safety policies and ensuring they are observed.• In charge of the company page on Facebook: create posts& reply to comments and messages.• Prepare the Facebook page photos and artwork on the Photoshop.• In charge of employees attendance and deliver it to accounting.• Receive sideboard's requests and deliver it to accountant.

Giza, Al Jizah, Egypt

• Design the activity monthly plan and objectives.• Follow up on the day-to-day work with the different committees and departments.• Follow up on the implementation of the monthly plan with other departments. • Compile, write and prepare the monthly report and send it to the activity's technical manager and the follow-up unit.• Manage all the activity's financial transactions, which not limited to: opening and closing accounts, the activity's expenditure and completing all the necessary paper work with the financial department.• Manage and follow up the implementation of the activity's committees' plans and objectives.• Manage more than 20 volunteers distributed in the activity's seven committees namely: Cases reception; Cases exploring, Cases follow-ups, Communication, Publicity, Awareness and Training Courses.

Giza, Al Jizah, Egypt

• Receive complaints and the registered cases’ requests who ask for help.• Record the complaints and requests and follow up these complaints and requests with the specialized employee from the Social Aids department.• Call the cases and inform them with the status of their requests.• Record the medical treatments requests for the cases and follows up the emanation of the medical letters and gives it to the requesters.• Regular follow up to the cases’ request and work on complete their papers and give it to the specialized employee.• Receive complaints and requests through the telephone.• Receive donors’ requests through telephone or face to face meetings in order to replay and attain their requests (employment- receives specie and monetary donates).• Receive requests of other associations which Resala deals with all over Egypt in order to provide medicine for their registered cases.

Giza, Al Jizah, Egypt

• Keep track of four warehouses In and Out transactions, which include translations of: Furniture, Appliances, Cloths, Stationeries, Books and Food Supplies.• Monitor the transaction of several warehouses in different locations in coordination with the warehouses managers.• Update the warehouses databases on a daily basis.• Conduct a monthly report on the warehouses databases transactions.

Cairo, Egypt

• Train the new volunteers for the Institute’s volunteering activities.• Assign the new volunteers in the different positions in the institute’s departments.• Manage the volunteers on daily basis and monitor their performance.• Facilitate & arrange the external visits to the institute and introduce the institute’s activities to the visitors.• Manage the volunteer’s database and contacting the volunteers on regular basis to encourage them to volunteer in the institutes.• Set a plan for the volunteers’ activities in the institute to appreciate their work and encourage them to become a long term volunteers.

Giza, Al Jizah, Egypt

• Record call center’s data on the department database on a daily basis responsible for (7000) client.• Conduct monthly report on how the client's database officers work during the month. • Record all the database items such as: the donations and the complaints, who paid on the center and who paid with donation of clothes.• Print the reports and deliver it on a monthly basis.

Giza, Al Jizah, Egypt

• Record call center’s data on the department database on a daily basis responsible for (4000) client.• Conduct monthly report on the paid clients and the unpaid clients according to the call center’s reports.• Conduct a monthly statistics on the clients’ status and deliver it to the department management.• Print the reports and the statistics and deliver it on a monthly basis.

Cairo, Egypt

• Participate in arranging public and charity meetings and conferences.• Support the admin department in recording the medicine requests.• Support patients in taking their medicine and finishing their papers inside the hospital’s departments.

Giza, Al Jizah, Egypt

• Help in establish a student’s family to help the new students in becoming a positive member in the faculty activities.• Brainstorm to bring the main objectives of the student’s family.• Participate in suggesting solutions for the problems which facing the new students.

Cairo, Egypt

• Handle the data entry and editing for around (5000) article through Microsoft Access database.• Edit and review the clients data to match the work requirements.

Business Administration Diploma, Business Administration Diploma

Bachelor Of Business Administration - Bba, Business Administration

Activities and Societies: • Graduation Project: Strategic Evaluation for “SAKKAN” real state company.