Heba Refaee Email & Phone Number

Dubai, United Arab Emirates

• Conduct marketing research and clients’ analysis for Shaghf Alriyada’s products and services.
• Build, plan and manage the overall digital marketing strategy.
• Manage and oversee various digital marketing channels.
• Oversee all the company's social media accounts.
• Collect and implement ideas for improving the quality of online content for both the company's websites and services.
• Research competitors and provide suggestions for improvement.

Giza, Al Jizah, Egypt

• Create a comprehensive strategic global marketing plan for the new & existing products.
• Manage all the related marketing campaigns, events, digital marketing in Egypt
• Manage the development & implementation of the company marketing strategy.
• Support the creation of all marketing collateral & Sales support tools.
• Perform market segmentation, targeting& positioning for each product.
• Ensuring the brand identity and positive brand image is kept in all communication with customers, company' partners and clients.

Giza, Al Jizah, Egypt

• Identifying the appropriate client segment.
• Create marketing study for each client, determine their strengths and weaknesses and choose the appropriate service.
• Contact the potential clients and schedule business meetings for presenting our proposals.
• Conduct business meetings with the clients and present the proposed services and products.
• Analyze the clients' websites and present the suitable and effective development plan.
• Create and finalize the financial offers.

6th Of October, Al Jizah, Egypt

• Organize and conduct meetings (producing agendas and taking minutes).
• Coordinate mail-shots and similar publicity tasks.
• Send Emails to the company' clients (current and potentials).
• Contact with our clients to help them choosing the right products from the range of the available lists.
• Follow up client's requests with stakeholders like the printing house by emails or phone calls.
• Develop and implement new administrative systems, such as record management.

Giza, Al Jizah, Egypt

• Design the activity monthly plan and objectives.
• Follow up on the day-to-day work with the different committees and departments.
• Follow up on the implementation of the monthly plan with other departments.
• Compile, write and prepare the monthly report and send it to the activity's technical manager and the follow-up unit.
• Manage all the activity's financial transactions, which not limited to: opening and closing accounts, the activity's expenditure and completing all the necessary paper work with the financial department.
• Manage and follow up the implementation of the activity's committees' plans and objectives.

Giza, Al Jizah, Egypt

• Receive complaints and the registered cases’ requests who ask for help.
• Record the complaints and requests and follow up these complaints and requests with the specialized employee from the Social Aids department.
• Call the cases and inform them with the status of their requests.
• Record the medical treatments requests for the cases and follows up the emanation of the medical letters and gives it to the requesters.
• Regular follow up to the cases’ request and work on complete their papers and give it to the specialized employee.
• Receive complaints and requests through the telephone.

Giza, Al Jizah, Egypt

• Keep track of four warehouses In and Out transactions, which include translations of: Furniture, Appliances, Cloths, Stationeries, Books and Food Supplies.
• Monitor the transaction of several warehouses in different locations in coordination with the warehouses managers.
• Update the warehouses databases on a daily basis.
• Conduct a monthly report on the warehouses databases transactions.

Cairo, Egypt

• Train the new volunteers for the Institute’s volunteering activities.
• Assign the new volunteers in the different positions in the institute’s departments.
• Manage the volunteers on daily basis and monitor their performance.
• Facilitate & arrange the external visits to the institute and introduce the institute’s activities to the visitors.
• Manage the volunteer’s database and contacting the volunteers on regular basis to encourage them to volunteer in the institutes.
• Set a plan for the volunteers’ activities in the institute to appreciate their work and encourage them to become a long term volunteers.

Giza, Al Jizah, Egypt

• Record call center’s data on the department database on a daily basis responsible for (7000) client.
• Conduct monthly report on how the client's database officers work during the month.
• Record all the database items such as: the donations and the complaints, who paid on the center and who paid with donation of clothes.
• Print the reports and deliver it on a monthly basis.

Giza, Al Jizah, Egypt

• Record call center’s data on the department database on a daily basis responsible for (4000) client.
• Conduct monthly report on the paid clients and the unpaid clients according to the call center’s reports.
• Conduct a monthly statistics on the clients’ status and deliver it to the department management.
• Print the reports and the statistics and deliver it on a monthly basis.

Cairo, Egypt

• Participate in arranging public and charity meetings and conferences.
• Support the admin department in recording the medicine requests.
• Support patients in taking their medicine and finishing their papers inside the hospital’s departments.

Giza, Al Jizah, Egypt

• Help in establish a student’s family to help the new students in becoming a positive member in the faculty activities.
• Brainstorm to bring the main objectives of the student’s family.
• Participate in suggesting solutions for the problems which facing the new students.

Cairo, Egypt

• Handle the data entry and editing for around (5000) article through Microsoft Access database.
• Edit and review the clients data to match the work requirements.

Business Administration Diploma, Business Administration Diploma

Bachelor Of Business Administration - Bba, Business Administration

Activities and Societies: • Graduation Project: Strategic Evaluation for “SAKKAN” real state company.