Responsibilities:• Responsible for a team of 40• Responsible for handling the Key accounts customers (Banking sector, Governmental sector, tourism, Manufacturing, Global partners & call centers)• Responsible for monitoring & following up enterprise customers requests process steps according to a set plan.• Assigns responsibilities and targets to team members related to department and company objectives, and implement a follow-up process ensuring plans are implemented and achieved successfully on time.• Coaching my team for better performance, hens knowing points of Weakness and strength at earlier stage.• Ensuring coordination in work flow between different departments in order to facilitate any obstacles may face the project.• Solving any unforeseen problems that will affect project delivery date.• Monitoring customer’s satisfaction.• Handling any sort of escalation as well as analyze the reason behind the problem and set a process for handling it.• Determine staffing requirement.• Hire and train new staff.• Set employee goals and objectives.• Develop staff to maximize potential.• review performance to monitor and measure productivity, goal progress and activity levels• Projects Reference: CAPMAS (الجهاز المركزى للتعبئه والاحصاء) NTRA GFMIS (مشروع الوحدات الحسابية وزاره الماليه) National Post office Department of Civil status Misr life insurance  Suez Canal Electricity Distribution El sharkya water & Drainage MERC (شركة الشرق الأوسط للاتصالات اللاسلكية) Ministry of interior National bank of Egypt Audi Bank Misr Bank Banque du Caire Orange Business Services Raya holding Travco Travel

Responsibilities:• Responsible for a team of 12• Responsible for handling the Key accounts customers such as Banking, tourism, Manufacturing, Commercial and call center. • Responsible for monitoring & following up enterprise customers requests process steps according to a set plan.• Identify resources needed and assign individual responsibilities.• Responsible for enhancing our enterprise system and create new tools to facilitate handling the sales requests.• Manage day-to-day operational aspects of a project and scope.• Review deliverables prepared by team before passing to client.• Solve any unforeseen problems that will affect project delivery date.• Coaching my team for better performance, hens knowing points of Weakness and strength at earlier stage• Monitoring customer’s satisfaction.

Responsibilities:• Responsible for a team of 6• Responsible for monitoring & following up enterprise customers requests process steps according to a set plan.• Responsible for handling/overseeing more than one project at a time depending on scope of work of each project.• Supervising weekly and monthly reports.• Coaching my team for better performance, hens knowing points of Weakness and strength at earlier phase.• Ensuring coordination in work flow between different departments in order to facilitate any obstacles may face the project.• Solving any unforeseen problems that will affect project delivery date.• Scheduling status meeting for reporting the projects’ status, problems, & suggested corrective actions.• Monitoring customer’s satisfaction.Projects Reference:1. Credit Agricole Egypt2. CIB3. HSBC4. CBE (Central bank of Egypt)

Responsibilities:Handling the Banking sector as follows:• Managing and controlling the implementation of TEDATA projects.• Responsible for monitoring & following up enterprise customers requests process steps according to a set plan.• Official correspondence with the enterprise customers handled using appropriate channel.• Responsible for handling/overseeing more than one project at a time depending on scope of work of each project.• Follow up on Line’s implantation & ensuring its reliability.• Coordinating with the accounting department the client’s payments and billing.• Coordinating with the technical department to implement the line • Ensuring coordination in work flow between different departments in order to facilitate any obstacles may face the project.• Solving any unforeseen problems that will affect project delivery date.• Scheduling status meeting for reporting the projects’ status, problems, & suggested corrective actions.• Handling clients complaints and assigning an appropriate solution• Monitoring customer’s satisfaction. Projects Reference: 1. GAEB – General Authorization Education buildings 2. NPO- National Postal organization 3. PBDAC (الزراعى الاتمان و التنمية بنك) 4. Misr Bank 5. Nasser social bank

Responsibilities:• Responsible for a team of 3• Create Resellers in each governorate to generate revenue• Responsible for selling ADSL for resellers.• Developing key marketing material with the help of PMGA• Handling clients complaints and assigning an appropriate solution• Ensuring coordination in work flow between different departments• Training new sales representatives• Responsible for a direct and indirect Quota• Establishing and Maintaining Interpersonal Relationships between Customers & TEDATA.• Review the customer bills with the accounting department.• Scheduling status meeting for reporting the status, problems, & suggested corrective actions to the Unit Manager.

•Responsible for a team of 4•Responsible for indirect quota•Planning•Motivating my team to achieve their goals.•Following up with my team and there punctuality with work flow and Our strategies•Generating new sales leads.•Responsible of the domain name registration. •Supervising weekly and monthly reports.•Coordinate with Customer service department to ensure the appropriate maintenance to achieve customer satisfaction.•Helping the customers reaching the proper solution that fits into their environment and meets all their requirements. •Assigns responsibilities and targets to team members related to department and company objectives, and implement a follow-up process ensuring plans are implemented and achieved successfully on time•Establishing and Maintaining Interpersonal Relationships between Customers & MenaNet.•Create & respond to new business opportunities from existing customers.•Scheduling status meeting for reporting the status, problems, & suggested corrective actions to the Sales Manager.•Reporting to sales manager.

Responsibilities:•Handling hotline phone calls and solving customers’ technical problems.•Solving technical problems related to the internet (dialup First time installation and settings, connection ,speed , browsing and E-mail) •Facilitate the deployment and configuration of personal computers•Installing operating systems ,E-mail accounts ,IP addresses, web browser installation, local workstation network configuration and software configuration•Reporting to the customer care unit manager about the flow of phone calls and different customer problems.•Handling modems problems and internet problems