Heba William Email & Phone Number

Houston, Texas, United States

conduct manual reviews of any application that did not automatically pass CIP/KYC verification.• Provide analytical support to business partners during the client on-boarding/conduct end to end on boarding and due diligence review for all new accounts.• Review all legal document for new accounts include beneficiary owner form, verify customers information, type of business and create exceptions for those accounts which are need maintenance.• Create all CIP ‘s exceptions in log and send it to the branches.• Review all new accounts exception’s corrections and clear it in the log.• Maintain all work daily organized with all exceptions clearance for yearly audit.

Ensure customer risk Proficient in Enhanced Due Diligence reporting and Negative Media by reviewing Business Banking, and Consumer Periodic Review. Utilize all available investigative tools to analyze transactional activity to include credits, debits, ACH, international wire activity with High/ Very High-Risk countries.Worked closely with personal bankers (PB) to ensure the highest standards following KYC guidelines of customer service are extended to personal bankers internal/external customers. Proficient in review and application of regulatory filings (Currency Transaction/ Suspicious Activity Reports) and financial crimes investigation databases.Conduct Pre-Quality Control reviews for peers prior to final submittal. Recognized by management for timely completion of assigned workload as well as willingness to take on additional tasks to meet production requirements. Ensure strict adherence to specific reporting protocols per established Policy & Procedures (P&P).Flexible and partner with co-workers to ensure a clear/ concise understanding of policy/procedure in-order to meet deadlines as well as accuracy for assigned job function. Clear understanding of the safe handling of confidential client documentation

Conduct BSA monitoring program which includes exception monitoring, clearing, investigating and reporting in accordance with Wallis BSA/AML policies and procedures.• Prepare and file approximately 800 Currency Transaction Reports (CTR) and Suspicious Activity Reports on a monthly basis.• Manage exempt person filings for CTR purposes.• Assist in alert tuning exercises to enhance the effectiveness of monitoring system.• Prepare comprehensive and timely investigation summaries and communicate with bank personnel and management on the findings.• Work with other Personal Bankers to assist with any customers issues.• Developed and deepened customer relationships by providing outstanding customer service following a focused cross-selling strategy.• Assist clients with safe deposit box entry.• Coach and mentor new hires.• Perform other duties as assigned by management.

• Met and exceeded monthly new account acquisition and accuracy goals via proactive customer efforts.• Performed account maintenance activities, including change of address, account ownership, account type andothers.• Promoted a customer service focused environment in the financial center by encouraging teamwork.• Discussed with prospects to understand the background and identify needs with potential solutions.• Performed other duties as assigned.

Bachelor Of Arts - Ba, French Language And Literature

Education record