Heba Abbas Email & Phone Number

Jordan

• Work with the key stakeholders and facilitate the definition of project scope, goals and deliverables for an assigned project or initiative • Develop comprehensive project plans and structures, including resource requirements, timelines, accountability • Manage all aspects of the project, including requirements gathering, scheduling and work planning, communications, issue resolution, cost tracking, financial reporting and change management • Tracks project performance, to ensure the successful attainment of short- and long-term goals • Ensures projects meet design specifications and quality standards, and are completed in a timely manner • Provide support and direction to the assembled project team • Develop and manage effective working relationships with all relevant parties • Create and maintain comprehensive project documentation and performance trackers • Analyze Customer Satisfaction Survey after the departure of each aircraft and to investigate complaints for implementing the preventive action. • Implement and improve the company sustainability program and prepare the Annual Sustainability Report. • Ensure all projects adhere to the standards and best practices set forth by the Transformation Department at the aviation field.

Amman

Main Duties: •Planning, executing, implementing, and finalizing projects that are assigned to the team annually for continuous improvement on the company processes according to established guidelines, deadlines and within budget. •Monitoring all projects that occurs within the company aiming at the flawless execution of the projects and reporting that progress to the Management team.•Responsible for leading project teams and managing all activities in a project life-cycle (initiation planning, executing/controlling, and closing) •Interacting with senior leadership in other departments and stakeholders to establish plans and objectives for projects.•Defining project`s quality measures and overseeing quality control and implementation throughout the project’s life cycle and analyzing quality records to develop the needed preventive actions.•Continuous improving and monitoring the performance management system for all the company departments by using KPIs and MBO methods.•Responsible for monitor and review all the aircraft Evaluations done after departure to measure the performance of the whole service.

1. Issuance of weekly STATE report.2. Issuance of monthly report of all RLSD W/O's to the Finance.3. Issuance of yearly report of all RLSD W/O's to the Finance.4. Issuance of weekly report of all RLSD W/O's to the Finance.5. Issuance of weekly OCC shops Man-hours report.6. Completion of the shop material control work on MXI.7. Estimate cost work flow follow up with all concerned sections (customer & finance)8. Extra / Within package customer task evaluation.9. Creation W/P on MXI and completion it.10. Improve and develop shops control center functions11. Control employee attendance, vacations, sick leaves, tardiness and overtime12. Carry out any other assignment as directed by the Ops. Manager Shops Planning & Control.13. Prepare periodic and non-periodic reports reports as required. 14. Maintain documents, records, files and reports related to his/her job. 15. Adhere to company and department approved systems, policies and procedures in the course of performing his/her duties.16. Perform any other roles and responsibilities within the scope of his/her specialization as assigned by the direct supervisor.