• Follow up all the process inside the company.• Innovating new courses and tracks depending on the training market needs.• Monitoring the work progress and material used on site.• Preparing & upgrading any technical documents used in the training operation.• Preparing all plans related to courses, schedules for the training center.• Administrating and developing our relationship with IBM.• Administrating and developing PMP program.• Build a very strong and effective list of customers.• The account manager for the most important accounts in the company.• preparing the new promotions.• Playing a main role with the sales department to help in offering, marketing and do all the technical sales issues.• Following up a database for Recruitment, Training and Human Resources.• Conducting regular Training Needs Analysis and putting to action appropriate training solutions • Ensuring that departmental trainers are active and effective • Acting as a contact person of the company's customers (inside & outside Egypt), instructors and individual trainees.• Preparing offers, calls and any thing related to sales department • Preparing training schedules for the training center for a period of 6 months.• Following –up with the accounting department for instructors' payment.• Time management and preparing agenda.• Coordinating and following up with other departments in Cairo and different sites.