Heba Saleh Email & Phone Number

Oakville, On, Ca

Toronto, Ontario, Canada

Great Toronto Area "Gta", Canada

Managing and leading a team of 10 tax professionals to ensure excellent services offered to the client and establish targetsAnalyzing and completing accurate tax returns for clients to ensure tax information and appropriate tax savings are providedProvides excellent Customer Services to maximize the number of new and retained clientsReviews and completes the required documents for E-filing to Canada Revenue to avoid any filing errorsHandles inquiries from clients and conduct researches to provide complete and accurate responses

Graet Toronto Area "Gta", Canada

• Engaged with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice to identify sales and referral opportunities• Focused on client education and demonstration, leveraging technology to deliver a memorable client experience and drive sales• Actively listened and engaged clients in conversation to further understand their individual needs• Proactively take ownership of resolving and preventing client banking problems to retain business• Cultivated and maintained relationships with partners to make the most of business opportunities and referrals

Oakville,Canada

• Developed and maintained an effective working relationship with Law Firms and property management to ensure proper implementation of service• Managed recovery performance for insured and uninsured mortgage portfolios to reduce time and cost• Monitored service providers to assure proper supply of the agreed upon service level• Performed regular audits of service providers to ensure compliance with work plans and standards• Ensured the maintenance of detailed and accurate data and notes for proper and clear communication• Conducted Credit reports on defaulted clients and recommended appropriate action to facilitate repayments

London, Ontario, Canada

• Conducted references checks requested from the client• Assisted the team in conducting criminal record checks• Learned about recruitment and selection process• Gained knowledge concerning payroll system

Hsbc

Analyzed, approved and recommended 30% of Retail credit applications and 50% of Small Business & Commercial credit applications increasing credit portfolios and sales volume, and rejecting inappropriate applications • Conducted risk analysis by identifying key problems and generated solutions to helping customers identify and meet their financial goals• Checked applications to ensure compliance with the prescribed guidelines in order to decrease fraud cases• Evaluated documents to adhere to the legal guidelines and audited recommendations to avoid repeated errors and secure bank’s funds and legal rights• Participated in the amendment of credit policies and guidelines based on market demands• Recommended and managed 50% of the commercial credit portfolio, ensuring clean and quality accounts• Approved daily operational issues for commercial customers to improve the turnaround time • Closely monitored and followed up on delinquent accounts to mitigate any losses for the company• Managed daily, quarterly and yearly credit reports to provide factual data and recommendations for senior management decisions • Coached and trained new and internal staff to reduce time and cost for external training, while ensuring the team’s objectives were clearly conveyed

Socitete General

• Managed and monitored 50% of the branch’s Credit Corporate portfolio• Prepared and recommended Credit Proposals for the approval, recommendation or rejection • Coordinated with other departments in order to execute the approved credit facilities • Visited clients to follow-up on their banking activities, resulting in cross-selling of services• Handled the evaluation of non-performing clients to reduce delinquent customers• Prepared credit and risk reports for the branch, Head Office and Credit Bureau of the Egyptian Central Bank• Participated as Secretary of the Branch Credit Committee, to aid in clarifying recommended proposals

Human Resources Management Certificate, Human Resources Management/Personnel Administration, General, Dean'S List

Bachelor'S Degree, Economics

Activities and Societies: Math Club MUN MAL Economics and Computer Science

Education record