Hebatullah Ayoub Email & Phone Number

New Cairo, Cairo, Egypt

Responsible for Website design, market research, budgeting, sourcing products, pricing, managing P&L, interviewing and training new key heads Responsible for Direct & Indirect eCommerce channels.Leads develop and implement an E-commerce strategyResponsible for the online sell-out salesResponsible for deriving/ negotiating visibility that promotes SA products and/or servicesManage E-commerce teams, providing them with the required coachingNegotiate and revise the order fulfillment cycleDevelop and implement a roadmap for the online store(s), starting from the forecast, negotiating promotions with PL, - - Communicate with web developers/ IT for implementation, syncing with digital MKT/ media buying agency for conversion campaigns, liaising with care call center & logistics team…etcExamine the past performance of campaigns to improve marketing effectiveness.Examine service quality and customer satisfaction.Examine the new market trends and business opportunities in the global and local landscape.Generate ideas and strategies based on data-driven insights. Proper implementation, drive analyses, data mining, and insight generation to feed proper decision-makingImplement e-commerce strategic and tactical programs.Manage and evaluate the e-commerce operations and processes. Manage and measure the performance of technology vendors.Manage customer loyalty programs.Co-manage the social media conversion campaigns over digital platforms, Work with the marketing team /digital marketers to improve quality and traffic acquisitionMonitor and evaluate data analytics tools.Manage all online activity about traffic acquisition, sales, conversion and testing, and reportingWork with developers to improve website performanceDevelop a content calendar and oversee website uploads and landing pages development for planning and budgetary control of all E-commerce activitiesStrengthen partnerships with Key online Omni & pure players, build a growth plan of sell out

Riyadh, Saudi Arabia

New Cairo, Cairo, Egypt

- Build the online warehouse from scratch- Finish the construction of warehouse hardware and software- Manage WH team - Online store KPI monitor and optimization, both warehouse team and Aramex team - Manage consumer complaints handling- Manage refunds and returned items- Manage warehouse stock - Negotiate with partners - create weekly & monthly Sales report- Ensures timely and proper reception of shipments- Efficiently plans and monitors daily tasks- Organize product picking and prioritization as per resource availability and business needs- Manages inbound and outbound transportation- Manages and sets clear targets and deliverables- Ensures security of stock and controls shrinkage- Ensures ERP systems are operated efficiently and maximizes usage efficiency

Maadi , Egypt

- Manage all online activity about traffic acquisition, sales, conversion, testing, and reporting - Develop and implement an e-commerce strategy to improve website performance - Sets Online sales plans to achieve the company’s set goals and objectives- Responsible for setting the online pricing strategy in coordination with the marketing department- Manage digital marketer's team to improve quality and traffic acquisition- Communicate important feedback from customers to the top management- Maintain and update online sales and customer records- Prepares reports by collecting, analyzing, and summarizing information regarding competition, prices, and market trends - Ensure a smooth ordering process by monitoring order traffic, tracking orders, and following up with customers to assess customer satisfaction- Work with developers to improve website speed- Manage digital marketing channels such as social media - Manage Call Center - Develop company systems for customer interaction and voice response and control the implementation process.- Manage and improve center performance through performance monitoring, problem resolution, system audits, and quality assurance measures.- Evaluate performance with key metrics (accuracy, call-waiting time, etc.) - Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.) - Aid the human resources department in recruitment by interviewing potential hires, providing required training, and outlining clear job expectations. - Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance, and scheduling expenses. - Summarize, collect and analyze call center trends and data for regular performance reports. - Monitor and improve ordering, telephone handling, and other procedures - Ensuring staff members are achieving desired service levels, and sales targets, and taking corrective action, as needed.

Egypt, Naser City

- Managing all aspects of customer service including phone, email, and data entry.- Handling occasional escalated customer service issues professionally and diplomatically.- Ensuring customer satisfaction is developed and maintained.- Assisting customer service reps, outside sales reps, and their customers with daily phone orders, menu planning, and substitutions.- Implementing incentive programs for CS personnel to drive sales.- Creating job descriptions.- Contributing to the continuous improvements and development of the company website.- Interviewing, training, and performance reviews of all CS personnel.- Ensure Order Fulfillment and on-time delivery activities are on track.- Main point of contact for all Logistics and Sales Operations activities, supporting relevant In-Market Sales Directors to ensure on-time payment by customers concerned.- Prepare month-end reports and quarterly end-closing statistics for the Sales.- Finance and Production functions to work towards a realistic Sales forecast and good service delivery performance.- Report to COO

Cairo

- Ensure Order Fulfillment and on-time delivery activities are on track.- Main point of contact for all Logistics and Sales Operations activities, supporting relevant In-Market Sales Directors to ensure on-time payment by customers concerned.- Prepare month-end reports and quarterly end-closing statistics for the Sales.- Finance and Production functions to work towards a realistic Sales forecast and good service delivery performance.- Creating job descriptions for online operation team - Interviewing, training, and performance of all online operation team - Report to COO

Naser City

- Manage call center team and develop customer service workflow and scripts.- Creating traffic reports from analytic systems.- Creating KPIs for the web department team and tracking performance.- Handle online customer complaints- Communicate with the shipping couriers- Tracking sales target achievement- Create sales reports Manage invoices via the ERP system- Send performance reports to the management- Analyzing online customer feedback- Manage customer satisfaction questionnaire - Analyzing store traffic sources- Increase sales volume - Optimize conversion rates - Communicate with the shipping company (external)- Communicate with the shipping couriers (internal)- Handle online payment processes

Cairo, Egypt

- Update products prices and discounts on the website - confirm orders and follow up with customers - coordinate with internal departments - arrange delivery process with WH and couriers - handle customer complaints- achieve the target ( sales and profit )

- Sales IT products and achieving targets (sales and profit). - Handel Customer Needs by Explaining different products features - Handel customer complaints- Manage Customer Technical Issues- Survey for Competitors

- outbound calls to sell discount cards- achieved top tele sales for 6 months

Bachelor Of Arts (Ba), Department Of Oriental Languages

Education record