Expanded the capabilities of Strategic Minds by launching a full-service omnichannel contact center. This initiative was designed to enhance our service offering by providing businesses with bilingual customer service solutions in both English and Spanish. The contact center focuses on delivering exceptional customer experience through phone, email, chat, and social media channels, ensuring seamless communication for our clients across different platforms.With a focus on Voice of the Customer initiatives, our contact center provides tailored services that help companies gather and analyze customer feedback, improve their processes, and enhance overall satisfaction. By integrating this service with our existing strategic consulting and business growth solutions, we’ve helped clients boost customer retention, optimize operational efficiency, and align customer service with their brand values.Since its inception, the Strategic Minds Contact Center has supported clients across various industries, including healthcare, financial services, telecommunications, retail, and more. Our team is dedicated to maintaining the highest standards of service, fully compliant with regulatory requirements and focused on contributing to the long-term success of our clients.

As part of our commitment to elevating professional growth and performance, I lead the Strategic Minds Leadership Academy, a division within our firm dedicated to developing talent across industries. For over a decade, our academy has trained thousands of employees and leaders in sectors such as healthcare, retail, services, and customer service. We specialize in creating customized training programs designed to align organizational goals with employee development, resulting in sustainable business growth and exceptional customer experiences.Our academy offers a variety of programs, from leadership development to customer service excellence, helping organizations build a strong foundation for long-term success. We are proud to have helped numerous businesses in their transformation by developing the skills and capabilities of their workforce.Key accomplishments include:Training over 10,000 professionals across healthcare, services, retail, and customer service industries.Supporting the professional development of employees at major brands and multinational companies.Tailoring training solutions to meet the unique needs of both small businesses and large corporations.Through the Strategic Minds Leadership Academy, we continue to shape the future of professional training, helping businesses succeed by investing in their greatest asset — their people.

Founder and President at Strategic Minds and Strategic Minds International, LL, a women owned emerging strategic marketing and business consulting firm and full service omnichannel contact center (call center) dedicated to partner with top level business leaders and entrepreneurs of global and local businesses in the design, development, implementation and monitoring of strategies for growth. Achievements: • Hired, developed and lead a team of 9 to 12 in-house and external consultants, and established a network of partners to serve client specific needs in 6 countries.• Designed and development nine turnkey business, all still standing. • Designed and implemented regional marketing plans for Latin America and USA clients. • Developed and documented the Strategic Executive Suite Methodology, a Strategic Minds owned transformation process specially designed to cover local entrepreneurs and family businesses opportunities for business growth. • Ten to sixty percent sales increase in 95% of businesses served. • Over 100 strategic projects developed.Some industries served: Software development, IT Managed Services, Internet Service Provider, Casual Dining, Resort & Entertainment, Appliances, Business Consulting, Legal Services, Accounting Services, Web Development, Gardening, Non-Profit, Kids Entertainment, Retail, Fitness, Manufacturing, Medical Devices, Pharmaceuticals, Financial Services, Robotics.Some clients served: TGI Fridays (North East Region) USA, BDO Central America Region, BDO Puerto Rico, CooperVision Caribbean, Medtronic Operations of Puerto Rico, Para La Naturaleza, Marey Heater Corp., Aeronet Wireless, Career Transitions, Inc., EDGE Legal Strategies, Buena Vibra Group, H3 Tech Conference, Atención Atención.

Business Development Director responsible for the design and implementation of the Business Development Function/Department in the Business. This including the design and implementation of the Business Plan working together with Partners (owners) evaluating all areas of the business to maximize resources while promoting accelerated growth. Facilitated the Design and Implementation of all Marketing, Sales, Advertising, Public Relations, Cultural Transformation Plans, Clients and Employees Events and the Processes and Evaluation Systems needed to perform a successful department. In charge of the Strategic Progression of the Business for all the entities in the Enterprise Group.Results: A Business that’s been recognized in it’s industry as the Fastest Growing Certified Public Accounting Firm in Puerto Rico with three consecutive years averaging 33% sales growth per year and a sales platform that has sustained the sales ever since. Also recognized by the employees as one of the Top 20 Employers in Puerto Rico in 2010. Today the Firm have over 600 clients and is among the Top Four Firms in Puerto Rico.

Business Plan Design and Implementation Facilitator

Marketing Supervisor, Training Consultant, Profit Center Market Trainer & General Store Manager were a few of the positions outstandingly performed while at McDonald’s Corporation. This experience ads not only an international experience but also the knowledge acquired from the job on a highly structured, successful business who is leader in it’s industry and in the Marketing Scenario.